{ "ucid": "21112178973016651", "call_date": "2026-09-18", "start_time": "2026-09-18 16:46:06", "end_time": "2026-09-18 16:46:54", "duration_sec": 48, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7d4c4252a97677e8e80652eab05825fe.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1373, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973016651__DIA7d4c4252a97677e8e80652eab05825fe.mp3", "audio_bytes": 104760, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 34.92, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हॅलो)\n[1s] AGENT: Durga Industries? (दुर्गा इंडस्ट्रीज?)\n[2s] CUSTOMER: Yes yes, tell me. (हां हां, बोलिए।)\n[3s] AGENT: Madam, Sudeep speaking from JSW One MSME, Jindal Steel. (मैडम, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[6s] CUSTOMER: Yes, yes. (हां हां।)\n[7s] AGENT: Your company was registered on our portal, this was a follow-up call regarding steel procurement. (ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।)\n[10s] AGENT: Do you have any requirement for steel right now, madam? Steel, steel? (स्टील में अभी कुछ रिक्वायरमेंट है मैडम आपका? स्टील, स्टील?)\n[12s] AGENT: In CR and GP material? (CR and GP मटेरियल में?)\n[14s] CUSTOMER: No no, not right now. (नहीं नहीं, अभी तो नहीं है।)\n[15s] AGENT: Okay. When can the requirement come, madam? Any idea? (ओके। कब तक आ सकती है मैडम रिक्वायरमेंट? एनी आईडिया?)\n[17s] CUSTOMER: I have no idea. If it comes now, I will let you know. (कुछ आईडिया नहीं है। अभी अगर आएगी तो मैं बताती हूं।)\n[20s] AGENT: Okay okay, sure. Alright, thank you. (ओके ओके, श्योर। ठीक है, थैंक यू।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the hook and discovery entirely, jumping straight to asking for a requirement, which gives the customer no reason to engage. Always build value with a hook before you try to qualify.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a contact from a portal registration. After a brief introduction, the agent immediately asked if there was a current requirement for CR or GP steel. The customer stated they had no requirement at the moment but would inform the agent if one arose, and the call ended.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Madam, Sudeep speaking from JSW One MSME, Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding steel procurement.\", \"comment\": \"The agent identified themselves and the company but failed to ask for permission to speak, instead jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel right now, madam? Steel, steel?\", \"comment\": \"The agent did not provide a supply or price hook to create interest, instead moving directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, procurement volume, or applications.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call was terminated early.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel right now, madam? Steel, steel? In CR and GP material?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay, sure. Alright, thank you.\", \"comment\": \"The agent did not establish a concrete next step, such as a specific callback date, and accepted the customer's vague 'I will let you know'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery entirely, jumping straight to asking for a requirement, which gives the customer no reason to engage. Always build value with a hook before you try to qualify.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a contact from a portal registration. After a brief introduction, the agent immediately asked if there was a current requirement for CR or GP steel. The customer stated they had no requirement at the moment but would inform the agent if one arose, and the call ended.\"}", "error": null, "latency_ms": 31534, "input_tokens": 2914, "output_tokens": 784, "created_at": "2026-09-25 11:54:54", "sentiment": "neutral", "sentiment_score": -0.1, "sentiment_confidence": "high", "pos": 2, "neg": 2, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.739, "agent_talk_sec": 13.6, "customer_talk_sec": 4.8, "dead_air_sec": 29.6, "longest_monologue_sec": 6.2, "agent_wpm": 260.3, "interruptions": 0, "agent_turns": 7, "customer_turns": 5, "discovery_qs": 6, "words_agent": 59, "words_customer": 25, "monologue_heavy": 1, "turns": [ { "ucid": "21112178973016651", "idx": 0, "speaker": "customer", "start_s": 0.17, "end_s": 0.63, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178973016651", "idx": 1, "speaker": "agent", "start_s": 0.89, "end_s": 1.88, "text_en": "Durga Industries?", "text_native": "दुर्गा इंडस्ट्रीज?" }, { "ucid": "21112178973016651", "idx": 2, "speaker": "customer", "start_s": 2.08, "end_s": 2.66, "text_en": "Yes yes, tell me.", "text_native": "हां हां, बोलिए।" }, { "ucid": "21112178973016651", "idx": 3, "speaker": "agent", "start_s": 2.89, "end_s": 5.84, "text_en": "Madam, Sudeep speaking from JSW One MSME, Jindal Steel.", "text_native": "मैडम, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।" }, { "ucid": "21112178973016651", "idx": 4, "speaker": "customer", "start_s": 6.16, "end_s": 6.5, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178973016651", "idx": 5, "speaker": "agent", "start_s": 6.76, "end_s": 10.0, "text_en": "Your company was registered on our portal, this was a follow-up call regarding steel procurement.", "text_native": "ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था।" }, { "ucid": "21112178973016651", "idx": 6, "speaker": "agent", "start_s": 10.0, "end_s": 11.83, "text_en": "Do you have any requirement for steel right now, madam? Steel, steel?", "text_native": "स्टील में अभी कुछ रिक्वायरमेंट है मैडम आपका? स्टील, स्टील?" }, { "ucid": "21112178973016651", "idx": 7, "speaker": "agent", "start_s": 12.26, "end_s": 13.4, "text_en": "In CR and GP material?", "text_native": "CR and GP मटेरियल में?" }, { "ucid": "21112178973016651", "idx": 8, "speaker": "customer", "start_s": 13.66, "end_s": 14.76, "text_en": "No no, not right now.", "text_native": "नहीं नहीं, अभी तो नहीं है।" }, { "ucid": "21112178973016651", "idx": 9, "speaker": "agent", "start_s": 15.06, "end_s": 16.96, "text_en": "Okay. When can the requirement come, madam? Any idea?", "text_native": "ओके। कब तक आ सकती है मैडम रिक्वायरमेंट? एनी आईडिया?" }, { "ucid": "21112178973016651", "idx": 10, "speaker": "customer", "start_s": 17.26, "end_s": 19.54, "text_en": "I have no idea. If it comes now, I will let you know.", "text_native": "कुछ आईडिया नहीं है। अभी अगर आएगी तो मैं बताती हूं।" }, { "ucid": "21112178973016651", "idx": 11, "speaker": "agent", "start_s": 19.7, "end_s": 21.24, "text_en": "Okay okay, sure. Alright, thank you.", "text_native": "ओके ओके, श्योर। ठीक है, थैंक यू।" } ], "steps": [ { "ucid": "21112178973016651", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Madam, Sudeep speaking from JSW One MSME, Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding steel procurement.", "comment": "The agent identified themselves and the company but failed to ask for permission to speak, instead jumping directly into the reason for the call." }, { "ucid": "21112178973016651", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Do you have any requirement for steel right now, madam? Steel, steel?", "comment": "The agent did not provide a supply or price hook to create interest, instead moving directly to a qualification question." }, { "ucid": "21112178973016651", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked to understand the customer's business, procurement volume, or applications." }, { "ucid": "21112178973016651", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was done and the call was terminated early." }, { "ucid": "21112178973016651", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Do you have any requirement for steel right now, madam? Steel, steel? In CR and GP material?", "comment": "The agent successfully asked if the customer had a current requirement, which is the core intent of this step." }, { "ucid": "21112178973016651", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay okay, sure. Alright, thank you.", "comment": "The agent did not establish a concrete next step, such as a specific callback date, and accepted the customer's vague 'I will let you know'." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }