Call 21112178972997271 2026-09-18 · sudeeps · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Does_not_deal_Steel | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent stated the call was a follow-up but did not provide a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer objected before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent did not get a chance to ask about a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
AGENT: Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel.
Closure with next step
AGENT: Can you give me the vendor's number once? I will talk to them.
Summary
The agent contacted a lead from an electrical manufacturing company. The customer immediately stated that they do not procure steel directly and that their vendor handles it. The agent correctly pivoted the conversation and established a next step to get the vendor's contact information for a future call.
Coaching
You adapted well to the objection by asking for the vendor's contact; to prevent this objection, try opening with a strong hook like 'we have material available' to create immediate interest.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel. Agent greeted, used the customer's name, and identified himself and JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent stated the call was a follow-up but did not provide a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer objected before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage as no discovery was done. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not get a chance to ask about a current requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Can you give me the vendor's number once? I will talk to them. Agent established a clear next step by arranging to get the vendor's contact details for follow-up. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | CUSTOMER: We don't procure directly. ... But our vendor does it. |
AGENT: So you want me to connect with your vendor directly? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 17.8s | 12.4s | 33.8s | 4.5s | 276.4 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.7s
Hello. Hello. Uh Mr. Mohan from SMB Electricals?
हैलो। हैलो। अह मिस्टर मोहन फ्रॉम एस एम बी इलेक्ट्रिकल्स?
customer
3.8s
Yes.
यस।
agent
4.5s
Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel.
अह मोहन जी, सुधीर हियर फ्रॉम जे एस डब्ल्यू वन एम एस एम ई जिंदल स्टील।
customer
7.5s
Yes sir, tell me.
यस सर, टेल मी।
agent
8.2s
Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement.
ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।
customer
11.5s
We don't procure directly. I have said this last time as well. I got a call from you. But our vendor does it. I had given their number last time too.
हम लोग डायरेक्ट प्रोक्योर नहीं करते हैं। मैं लास्ट टाइम भी बोल चुका हूं। आपके यहां से आया था फोन मुझे। बट हमारा वेंडर करता है। मैंने नंबर भी दिया था लास्ट टाइम उनको।
customer
18.2s
We don't procure directly. We get it made with material, from the fabricator.
हम लोग डायरेक्ट प्रोक्योर नहीं करते हैं। विथ मटेरियल ही करा बनवा के लेते हैं, फैब्रिकेटर से।
agent
21.3s
You mean, okay, alright. So you want me to connect with your vendor directly?
आप मतलब, ओके, ठीक है। तो यू वांट मी टू कनेक्ट विथ योर वेंडर डायरेक्टली?
customer
24.4s
Yes, yes.
यस, यस।
agent
25.5s
But I haven't received the information. I have sent you a 'hi' message. Can you give me the vendor's number once? I will talk to them.
बट मेरे पास इंफॉर्मेशन नहीं आई है। मैंने आपको हाय लिख के भेजा है। मैं एक बार आप वेंडर का नंबर दे दोगे मुझे? मैं बात करता हूं उनसे।
customer
30.0s
Yes, yes, yes. Immediately.
यस, यस, यस। इमीडिएटली।
agent
31.2s
Okay, okay. Okay, alright. Thank you.
ओके, ओके। ओके, ठीक है। थैंक यू।