{
  "ucid": "21112178972997271",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 16:42:52",
  "end_time": "2026-09-18 16:43:56",
  "duration_sec": 64,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe08d5a17a38fe1b7119e23bbaffb054f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1375,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972997271__DIAe08d5a17a38fe1b7119e23bbaffb054f.mp3",
  "audio_bytes": 145152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 48.384,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello. Hello. Uh Mr. Mohan from SMB Electricals?   (हैलो। हैलो। अह मिस्टर मोहन फ्रॉम एस एम बी इलेक्ट्रिकल्स?)\n[4s] CUSTOMER: Yes.   (यस।)\n[5s] AGENT: Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel.   (अह मोहन जी, सुधीर हियर फ्रॉम जे एस डब्ल्यू वन एम एस एम ई जिंदल स्टील।)\n[8s] CUSTOMER: Yes sir, tell me.   (यस सर, टेल मी।)\n[8s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement.   (ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।)\n[12s] CUSTOMER: We don't procure directly. I have said this last time as well. I got a call from you. But our vendor does it. I had given their number last time too.   (हम लोग डायरेक्ट प्रोक्योर नहीं करते हैं। मैं लास्ट टाइम भी बोल चुका हूं। आपके यहां से आया था फोन मुझे। बट हमारा वेंडर करता है। मैंने नंबर भी दिया था लास्ट टाइम उनको।)\n[18s] CUSTOMER: We don't procure directly. We get it made with material, from the fabricator.   (हम लोग डायरेक्ट प्रोक्योर नहीं करते हैं। विथ मटेरियल ही करा बनवा के लेते हैं, फैब्रिकेटर से।)\n[21s] AGENT: You mean, okay, alright. So you want me to connect with your vendor directly?   (आप मतलब, ओके, ठीक है। तो यू वांट मी टू कनेक्ट विथ योर वेंडर डायरेक्टली?)\n[24s] CUSTOMER: Yes, yes.   (यस, यस।)\n[26s] AGENT: But I haven't received the information. I have sent you a 'hi' message. Can you give me the vendor's number once? I will talk to them.   (बट मेरे पास इंफॉर्मेशन नहीं आई है। मैंने आपको हाय लिख के भेजा है। मैं एक बार आप वेंडर का नंबर दे दोगे मुझे? मैं बात करता हूं उनसे।)\n[30s] CUSTOMER: Yes, yes, yes. Immediately.   (यस, यस, यस। इमीडिएटली।)\n[31s] AGENT: Okay, okay. Okay, alright. Thank you.   (ओके, ओके। ओके, ठीक है। थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You adapted well to the objection by asking for the vendor's contact; to prevent this objection, try opening with a strong hook like 'we have material available' to create immediate interest.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from an electrical manufacturing company. The customer immediately stated that they do not procure steel directly and that their vendor handles it. The agent correctly pivoted the conversation and established a next step to get the vendor's contact information for a future call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and JSW One.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent stated the call was a follow-up but did not provide a supply or price hook to create interest.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer objected before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not get a chance to ask about a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Can you give me the vendor's number once? I will talk to them.\", \"comment\": \"Agent established a clear next step by arranging to get the vendor's contact details for follow-up.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You adapted well to the objection by asking for the vendor's contact; to prevent this objection, try opening with a strong hook like 'we have material available' to create immediate interest.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: We don't procure directly. ... But our vendor does it.\", \"response\": \"AGENT: So you want me to connect with your vendor directly?\"}], \"call_summary\": \"The agent contacted a lead from an electrical manufacturing company. The customer immediately stated that they do not procure steel directly and that their vendor handles it. The agent correctly pivoted the conversation and established a next step to get the vendor's contact information for a future call.\"}",
  "error": null,
  "latency_ms": 36790,
  "input_tokens": 3090,
  "output_tokens": 772,
  "created_at": "2026-09-25 11:55:06",
  "sentiment": "negative",
  "sentiment_score": -0.48,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.589,
  "agent_talk_sec": 17.8,
  "customer_talk_sec": 12.4,
  "dead_air_sec": 33.8,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 276.4,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 82,
  "words_customer": 55,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178972997271",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.68,
      "end_s": 3.5,
      "text_en": "Hello. Hello. Uh Mr. Mohan from SMB Electricals?",
      "text_native": "हैलो। हैलो। अह मिस्टर मोहन फ्रॉम एस एम बी इलेक्ट्रिकल्स?"
    },
    {
      "ucid": "21112178972997271",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.17,
      "text_en": "Yes.",
      "text_native": "यस।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.53,
      "end_s": 7.1,
      "text_en": "Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel.",
      "text_native": "अह मोहन जी, सुधीर हियर फ्रॉम जे एस डब्ल्यू वन एम एस एम ई जिंदल स्टील।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.2,
      "text_en": "Yes sir, tell me.",
      "text_native": "यस सर, टेल मी।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 4,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 11.5,
      "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement.",
      "text_native": "ये आपका कंपनी रजिस्टर था सर पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 17.8,
      "text_en": "We don't procure directly. I have said this last time as well. I got a call from you. But our vendor does it. I had given their number last time too.",
      "text_native": "हम लोग डायरेक्ट प्रोक्योर नहीं करते हैं। मैं लास्ट टाइम भी बोल चुका हूं। आपके यहां से आया था फोन मुझे। बट हमारा वेंडर करता है। मैंने नंबर भी दिया था लास्ट टाइम उनको।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 6,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 21.3,
      "text_en": "We don't procure directly. We get it made with material, from the fabricator.",
      "text_native": "हम लोग डायरेक्ट प्रोक्योर नहीं करते हैं। विथ मटेरियल ही करा बनवा के लेते हैं, फैब्रिकेटर से।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 24.2,
      "text_en": "You mean, okay, alright. So you want me to connect with your vendor directly?",
      "text_native": "आप मतलब, ओके, ठीक है। तो यू वांट मी टू कनेक्ट विथ योर वेंडर डायरेक्टली?"
    },
    {
      "ucid": "21112178972997271",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.4,
      "end_s": 25.1,
      "text_en": "Yes, yes.",
      "text_native": "यस, यस।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 9,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 30.0,
      "text_en": "But I haven't received the information. I have sent you a 'hi' message. Can you give me the vendor's number once? I will talk to them.",
      "text_native": "बट मेरे पास इंफॉर्मेशन नहीं आई है। मैंने आपको हाय लिख के भेजा है। मैं एक बार आप वेंडर का नंबर दे दोगे मुझे? मैं बात करता हूं उनसे।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 10,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 31.2,
      "text_en": "Yes, yes, yes. Immediately.",
      "text_native": "यस, यस, यस। इमीडिएटली।"
    },
    {
      "ucid": "21112178972997271",
      "idx": 11,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.9,
      "text_en": "Okay, okay. Okay, alright. Thank you.",
      "text_native": "ओके, ओके। ओके, ठीक है। थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178972997271",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh Mohan ji, Sudhir here from JSW One MSME Jindal Steel.",
      "comment": "Agent greeted, used the customer's name, and identified himself and JSW One."
    },
    {
      "ucid": "21112178972997271",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent stated the call was a follow-up but did not provide a supply or price hook to create interest."
    },
    {
      "ucid": "21112178972997271",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer objected before any discovery questions could be asked."
    },
    {
      "ucid": "21112178972997271",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage as no discovery was done."
    },
    {
      "ucid": "21112178972997271",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not get a chance to ask about a current requirement."
    },
    {
      "ucid": "21112178972997271",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Can you give me the vendor's number once? I will talk to them.",
      "comment": "Agent established a clear next step by arranging to get the vendor's contact details for follow-up."
    }
  ],
  "objections": [
    {
      "ucid": "21112178972997271",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "CUSTOMER: We don't procure directly. ... But our vendor does it.",
      "response": "AGENT: So you want me to connect with your vendor directly?"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}