Call 21112178972965481 2026-09-18 · Ronak Mehta · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Not_Answered | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−1
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak, jumping straight into a question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead immediately asking for requirements which constitutes a product dump.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent made one weak attempt at discovery ("do you deal in this") after the customer had already declined interest.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
habit You did 90% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement for MS coils right now?
Summary
The agent contacted Paridhi Engineers and, after introductions, immediately asked about current requirements for various coils and sheets. The customer stated they had no need at the moment. The agent's brief attempt at discovery was cut short as the call ended.
Coaching
You skipped asking for permission and delivering a hook, which caused the customer to shut down the call immediately. Always secure a moment of the customer's time before asking for their business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak, jumping straight into a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead immediately asking for requirements which constitutes a product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 |
Agent made one weak attempt at discovery ("do you deal in this") after the customer had already declined interest. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before this stage was reached. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for MS coils right now? Agent successfully asked if a current requirement existed, even though it was out of sequence. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being established or agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.895 heavy | 12.8s | 1.5s | 43.7s | 6.6s | 243.7 | 0 | 4 | 2 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.6s
Hello
हॅलो
agent
1.2s
Hello, am I speaking with Paridhi Engineers?
हॅलो परिधि इंजीनियर्स से बात हो रही है?
customer
3.2s
Yes sir.
हांजी सर।
agent
3.9s
Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS coils right now? For GL, something like that? In CR sheets, in coils?
जी रौनक मेहता बात कर रहा हूं मैं फ्रॉम जेएसडब्ल्यू वन। कुछ अभी आपको कुछ एमएस में कुछ कॉइल का रिक्वायरमेंट आ रहा है? जीएल का ऐसा कुछ? सीआर शीट्स में, कॉइल्स में?
customer
10.8s
No sir, not right now.
नहीं सर अभी नहीं।
agent
12.3s
See, what do you... do you deal in this or like, is your plan done?
देखिए आप किसमें इसी में डील करते हो या फिर लाइक अभी हो गया है प्लान आपका?
agent
17.5s
Hello?
हॅलो?