{
  "ucid": "21112178972965481",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 16:37:34",
  "end_time": "2026-09-18 16:38:32",
  "duration_sec": 58,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Not_Answered",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa9d547e3b17894c8873773527ad9962e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1377,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972965481__DIAa9d547e3b17894c8873773527ad9962e.mp3",
  "audio_bytes": 92880,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 30.96,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hello   (हॅलो)\n[1s] AGENT: Hello, am I speaking with Paridhi Engineers?   (हॅलो परिधि इंजीनियर्स से बात हो रही है?)\n[3s] CUSTOMER: Yes sir.   (हांजी सर।)\n[4s] AGENT: Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS coils right now? For GL, something like that? In CR sheets, in coils?   (जी रौनक मेहता बात कर रहा हूं मैं फ्रॉम जेएसडब्ल्यू वन। कुछ अभी आपको कुछ एमएस में कुछ कॉइल का रिक्वायरमेंट आ रहा है? जीएल का ऐसा कुछ? सीआर शीट्स में, कॉइल्स में?)\n[11s] CUSTOMER: No sir, not right now.   (नहीं सर अभी नहीं।)\n[12s] AGENT: See, what do you... do you deal in this or like, is your plan done?   (देखिए आप किसमें इसी में डील करते हो या फिर लाइक अभी हो गया है प्लान आपका?)\n[18s] AGENT: Hello?   (हॅलो?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped asking for permission and delivering a hook, which caused the customer to shut down the call immediately. Always secure a moment of the customer's time before asking for their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Paridhi Engineers and, after introductions, immediately asked about current requirements for various coils and sheets. The customer stated they had no need at the moment. The agent's brief attempt at discovery was cut short as the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak, jumping straight into a question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead immediately asking for requirements which constitutes a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent made one weak attempt at discovery (\\\"do you deal in this\\\") after the customer had already declined interest.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call ended before this stage was reached.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for MS coils right now?\", \"comment\": \"Agent successfully asked if a current requirement existed, even though it was out of sequence.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any next step being established or agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped asking for permission and delivering a hook, which caused the customer to shut down the call immediately. Always secure a moment of the customer's time before asking for their business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Paridhi Engineers and, after introductions, immediately asked about current requirements for various coils and sheets. The customer stated they had no need at the moment. The agent's brief attempt at discovery was cut short as the call ended.\"}",
  "error": null,
  "latency_ms": 33598,
  "input_tokens": 2789,
  "output_tokens": 678,
  "created_at": "2026-09-25 11:55:04",
  "sentiment": "negative",
  "sentiment_score": -0.333,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.895,
  "agent_talk_sec": 12.8,
  "customer_talk_sec": 1.5,
  "dead_air_sec": 43.7,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 243.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 2,
  "discovery_qs": 6,
  "words_agent": 52,
  "words_customer": 7,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178972965481",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.59,
      "end_s": 0.95,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178972965481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 2.84,
      "text_en": "Hello, am I speaking with Paridhi Engineers?",
      "text_native": "हॅलो परिधि इंजीनियर्स से बात हो रही है?"
    },
    {
      "ucid": "21112178972965481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.16,
      "end_s": 3.68,
      "text_en": "Yes sir.",
      "text_native": "हांजी सर।"
    },
    {
      "ucid": "21112178972965481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 10.54,
      "text_en": "Yes, this is Rounak Mehta speaking from JSW One. Do you have any requirement for MS coils right now? For GL, something like that? In CR sheets, in coils?",
      "text_native": "जी रौनक मेहता बात कर रहा हूं मैं फ्रॉम जेएसडब्ल्यू वन। कुछ अभी आपको कुछ एमएस में कुछ कॉइल का रिक्वायरमेंट आ रहा है? जीएल का ऐसा कुछ? सीआर शीट्स में, कॉइल्स में?"
    },
    {
      "ucid": "21112178972965481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.79,
      "end_s": 11.73,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं सर अभी नहीं।"
    },
    {
      "ucid": "21112178972965481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.26,
      "end_s": 16.2,
      "text_en": "See, what do you... do you deal in this or like, is your plan done?",
      "text_native": "देखिए आप किसमें इसी में डील करते हो या फिर लाइक अभी हो गया है प्लान आपका?"
    },
    {
      "ucid": "21112178972965481",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 18.04,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178972965481",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but failed to ask for permission to speak, jumping straight into a question."
    },
    {
      "ucid": "21112178972965481",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead immediately asking for requirements which constitutes a product dump."
    },
    {
      "ucid": "21112178972965481",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent made one weak attempt at discovery (\"do you deal in this\") after the customer had already declined interest."
    },
    {
      "ucid": "21112178972965481",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call ended before this stage was reached."
    },
    {
      "ucid": "21112178972965481",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for MS coils right now?",
      "comment": "Agent successfully asked if a current requirement existed, even though it was out of sequence."
    },
    {
      "ucid": "21112178972965481",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any next step being established or agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}