Call 21112178972912531 2026-09-18 · Sajal Bhaskar · 3:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 62 turns, clean transcript (0% inaudible) | Hindi | 62 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise and echo on the customer's side, but the speech is generally intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: secondary material
3 · Supply
US
spec_not_available
Customer exclusively wants secondary grade material, which JSW One does not supply.
4 · Sentiment
the CUSTOMER
-0.53
confidence high · +0/−20
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; they went directly into a discovery question after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook and instead listed multiple products, which constitutes a product dump.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent failed to ask about monthly tonnage, current suppliers, JSW share, or payment terms. Only manufacturing process and end application were identified.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide... Will take 10-20 tons.
Summary
The customer, a manufacturer of metal clips, expressed a need for 10-20 tons of GP coil. However, they insisted on purchasing only low-cost secondary material. The agent correctly identified the specs but was unable to proceed as JSW One's policy is to sell only primary material. The call ended due to this fundamental mismatch in product type.
Coaching
You missed the opening and hook, and your discovery was incomplete. This led you to pitch a resale USP to a manufacturer. Focus on asking all discovery questions to understand the customer's business before pitching.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, is there any requirement at Raja Fencing Solution right now? The agent did not ask for permission to speak; they went directly into a discovery question after the introduction. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Yes, for coil. HR, CR, GP, imported, color coated. The agent did not provide a hook and instead listed multiple products, which constitutes a product dump. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | We do trading, and we also make some material, brother. We make clips. Agent failed to ask about monthly tonnage, current suppliers, JSW share, or payment terms. Only manufacturing process and end application were identified. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | If you sell to a primary customer, one who has knowledge of the brand, who has the brand The agent pitched the benefit of primary material for resale, but the customer is a manufacturer who processes the material, not a trader. |
| SL5 Qualify | 2 | pass | – | 2.0 | I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide... Will take 10-20 tons. The agent successfully captured the material type (GP), thickness, width, and quantity for the customer's requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any agreed-upon next step, such as sending a quote or scheduling a follow-up call. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | I don't need it that expensive. Get me some material for up to 65 rupees. |
65 रुपये में HR नहीं आ रहा, GP कैसे आ जाएगा? (HR is not coming for 65 rupees, how will GP come?) |
| incumbent_supplier | not_raised | no response | |
| credit | not_raised | no response | |
| send_price_will_think | not_raised | no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.453 | 41.5s | 50.1s | 112.4s | 3.2s | 318.1 | 0 | 30 | 32 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello
हेलो
agent
1.8s
Hello
हेलो
agent
2.8s
Am I speaking with Lakshat ji from Raja Fencing Solutions?
लक्षत जी बात कर रहे हैं राजा फेंसिंग सोल्यूशन से?
customer
5.0s
Yes.
हां जी।
agent
5.8s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
7.4s
Speak.
बोलिए।
agent
8.2s
Sir, is there any requirement at Raja Fencing Solution right now?
अभी सर ये राजा फेंसिंग सोल्यूशन में कोई रिक्वायरमेंट है क्या?
customer
10.6s
For coil?
Coil की?
agent
11.1s
For steel.
Steel का।
customer
11.8s
Huh?
हैं?
agent
12.4s
Yes yes. Yes yes.
हां हां। हां हां।
customer
13.1s
For coil, for coil?
Coil की, coil की?
agent
14.2s
Yes, for coil. HR, CR, GP, imported, color coated.
हां coil का। HR, CR, GP, imported, color coated.
customer
17.2s
If I can get GP, the dull one.
GP मिल जाए डल वाला।
agent
18.7s
Huh?
हैं?
customer
19.3s
If I can get GP, GP.
GP मिल जाए, GP।
agent
20.6s
GP, what, I mean, is there a requirement now or are you just asking for the price?
GP, क्या मतलब अभी रिक्वायरमेंट है कि सिर्फ मतलब प्राइस के लिए पूछ रहे हैं?
customer
23.4s
If the price is right then
अगर प्राइस सही हुआ तो
agent
25.5s
You are in the trading business, right?
आपका ट्रेडिंग का काम है ना?
customer
26.9s
We do trading, and we also make some material, brother. We make clips.
ट्रेडिंग भी करते हैं, बनाते भी हैं भैया कुछ माल। क्लिप बनाते हैं।
agent
29.1s
Okay okay. Then tell me about GP, what is the size etc.?
ओके ओके। तो GP का मुझे बताओ फिर क्या साइज वगेरा है?
customer
31.3s
I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide.
1 mm thickness चाहिए मेरेको, 74 mm चौड़ा। ओ, 64 mm चौड़ा।
agent
35.5s
One second.
एक सेकंड।
customer
37.1s
If I can get .90, if I can get .95, if I can get 1.1, if I can get 1 mm, if I can get .90.
.90 मिल जाए, .95 मिल जाए, 1.1 मिल जाए, 1 mm मिल जाए, .90 मिल जाए।
agent
40.4s
What is the quantity?
कितना क्वांटिटी है?
customer
41.5s
Will take 10-20 tons.
ले लेंगे 10-20 टन।
agent
43.5s
GP 80 GSM, right, regular spangle?
GP 80 GSM ना, रेगुलर स्पेंगल?
customer
45.1s
Yes.
हां जी।
customer
46.0s
The rate should be... get me secondary material, sir, secondary material.
रेट होना चाहिए सेकेंडरी दिलवा दो ना सर माल, सेकेंडरी माल।
agent
48.4s
Cannot get you secondary.
सेकेंडरी नहीं दिलवा सकते।
customer
49.7s
Sir, you can get anything, just arrange a setting.
सर सब दिलवा सकते हो, सेटिंग बनवा दो थोड़ी।
agent
51.9s
Hmm.
हम्म।
customer
52.9s
Sir, you also sell material in bidding, right? Secondary?
सर बिडिंग में भी तो बेचते हो माल आप लोग, सेकेंडरी का?
agent
55.3s
No no, we don't give secondary. We give primary.
नहीं नहीं, सेकेंडरी नहीं देते। प्राइमरी देते हैं।
customer
57.0s
Sir, you also sell material in bidding?
सर बिडिंग में भी तो बेचते हो माल?
agent
58.3s
That must be the JSW Steel auction. Our JSW One is only primary.
वो JSW Steel का ऑक्शन लगता होगा। हमारा JSW One का प्राइमरी ही रहता है।
customer
61.1s
No sir, secondary material comes out there, slit coil.
नहीं सर, सेकेंडरी माल निकलता है वहां पे स्लिट कॉइल।
agent
63.6s
I cannot get you secondary, sir.
सेकेंडरी मैं नहीं दिला सकता सर।
customer
65.4s
GP.
agent
66.0s
I will tell you the normal rate etc. for what's going on in GP.
आपका मैं नॉर्मल रेट वगेरा तो बता ही दूंगा कितना चल रहा है GP में।
customer
68.6s
Oh sir, it's going through the roof.
ओ सर, हवा में जा रहा है।
agent
70.6s
Huh?
हां?
customer
71.2s
I don't need it that expensive. Get me some material for up to 65 rupees.
मेरेको इतना महंगा नहीं चाहिए। मेरेको 65 रुपये तक दिलवा दो कोई माल।
agent
74.1s
HR is not coming for 65 rupees, how will GP come?
65 रुपये में HR नहीं आ रहा, GP कैसे आ जाएगा?
customer
76.0s
Sir, you get everything in auction.
सर ऑक्शन में सब मिल जाता है।
agent
77.5s
Then in auction, sir, then... do you do it completely on auction?
तो ऑक्शन में तो सर फिर आप ऑक्शन पे ही करते हो क्या तो कंपलीटली?
customer
79.7s
Sir, we don't do auctions. We don't have that much money to do auctions right now.
सर ऑक्शन करते नहीं हैं। ऑक्शन करने के लिए ना इतना पैसा नहीं है अभी।
agent
82.3s
You don't have money for auctions?
ऑक्शन करने के लिए पैसा नहीं है?
customer
83.6s
Sir, in that, you have to pick up entire lots.
सर उसमें लॉट के लॉट उठाने पड़ते हैं।
agent
85.9s
So you won't be able to take primary?
तो प्राइमरी नहीं ले पाओगे क्या?
customer
87.8s
Sir, so much... we also have to process it, right? If it doesn't sell for that much, then there's no profit for us, right? What will we do by keeping it at home?
सर इतना हमें प्रोसेस भी करना होता है ना। उतने में आगे बिकेगा नहीं तो हमें फायदा नहीं है ना। घर पे रख के क्या करेंगे?
agent
91.2s
Primary, primary will sell. If you sell to a primary customer, one who has knowledge of the brand, who has the brand
प्राइमरी, प्राइमरी तो बिक जाएगा। प्राइमरी कस्टमर को बेचोगे तो, जिसको ब्रांड की नॉलेज होगी, जिसको ब्रांड
customer
94.4s
We don't want to do it, sir, we won't take it.
नहीं करना है ना सर, नहीं लेंगे।
customer
95.9s
Sir, we don't have to sell the coil further. Don't have to sell the coil. I have to process it further, make material, make clips from it.
सर हमने कॉइल नहीं बेचना ना आगे। कॉइल नहीं बेचना। मेरेको उसको आगे प्रोसेस करना है, माल बनाना है, क्लिप बनानी है उससे।
agent
100.0s
Okay, okay sir, I understood.
ठीक है, ठीक है सर, समझ गया मैं।
customer
101.7s
Yes.
हां।
agent
102.9s
Okay, okay. Okay.
ठीक है, ठीक है। ओके।
customer
104.0s
If there's cheap material, if you can get me secondary, I will take it. I will even take 50 tons.
सस्ता माल हो, सेकेंडरी दिलवा सको तो मैं ले लूंगा। 50 टन भी ले लूंगा।
agent
106.8s
No no, that
नहीं नहीं, वो
customer
108.0s
No no.
नहीं नहीं।
agent
108.4s
I will get a 10-ton load picked up.
10 टन का लोड उठवा लूंगा।
customer
110.6s
Get me slit coil, secondary. Of 100 M, of 200 M, 300
स्लिट कॉइल दिलवा दो ना सेकेंडरी। 100 M के, 200 M के, 300