{ "ucid": "21112178972912531", "call_date": "2026-09-18", "start_time": "2026-09-18 16:28:44", "end_time": "2026-09-18 16:32:08", "duration_sec": 204, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA70bacda1f3ccf2c98cd9945e4e57414e.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1381, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972912531__DIA70bacda1f3ccf2c98cd9945e4e57414e.mp3", "audio_bytes": 560736, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 186.912, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हेलो)\n[2s] AGENT: Hello (हेलो)\n[3s] AGENT: Am I speaking with Lakshat ji from Raja Fencing Solutions? (लक्षत जी बात कर रहे हैं राजा फेंसिंग सोल्यूशन से?)\n[5s] CUSTOMER: Yes. (हां जी।)\n[6s] AGENT: I was calling from JSW One, hello. (JSW One से बात कर रहा था, नमस्कार।)\n[7s] CUSTOMER: Speak. (बोलिए।)\n[8s] AGENT: Sir, is there any requirement at Raja Fencing Solution right now? (अभी सर ये राजा फेंसिंग सोल्यूशन में कोई रिक्वायरमेंट है क्या?)\n[11s] CUSTOMER: For coil? (Coil की?)\n[11s] AGENT: For steel. (Steel का।)\n[12s] CUSTOMER: Huh? (हैं?)\n[12s] AGENT: Yes yes. Yes yes. (हां हां। हां हां।)\n[13s] CUSTOMER: For coil, for coil? (Coil की, coil की?)\n[14s] AGENT: Yes, for coil. HR, CR, GP, imported, color coated. (हां coil का। HR, CR, GP, imported, color coated.)\n[17s] CUSTOMER: If I can get GP, the dull one. (GP मिल जाए डल वाला।)\n[19s] AGENT: Huh? (हैं?)\n[19s] CUSTOMER: If I can get GP, GP. (GP मिल जाए, GP।)\n[21s] AGENT: GP, what, I mean, is there a requirement now or are you just asking for the price? (GP, क्या मतलब अभी रिक्वायरमेंट है कि सिर्फ मतलब प्राइस के लिए पूछ रहे हैं?)\n[23s] CUSTOMER: If the price is right then (अगर प्राइस सही हुआ तो)\n[26s] AGENT: You are in the trading business, right? (आपका ट्रेडिंग का काम है ना?)\n[27s] CUSTOMER: We do trading, and we also make some material, brother. We make clips. (ट्रेडिंग भी करते हैं, बनाते भी हैं भैया कुछ माल। क्लिप बनाते हैं।)\n[29s] AGENT: Okay okay. Then tell me about GP, what is the size etc.? (ओके ओके। तो GP का मुझे बताओ फिर क्या साइज वगेरा है?)\n[31s] CUSTOMER: I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide. (1 mm thickness चाहिए मेरेको, 74 mm चौड़ा। ओ, 64 mm चौड़ा।)\n[36s] AGENT: One second. (एक सेकंड।)\n[37s] CUSTOMER: If I can get .90, if I can get .95, if I can get 1.1, if I can get 1 mm, if I can get .90. (.90 मिल जाए, .95 मिल जाए, 1.1 मिल जाए, 1 mm मिल जाए, .90 मिल जाए।)\n[40s] AGENT: What is the quantity? (कितना क्वांटिटी है?)\n[42s] CUSTOMER: Will take 10-20 tons. (ले लेंगे 10-20 टन।)\n[44s] AGENT: GP 80 GSM, right, regular spangle? (GP 80 GSM ना, रेगुलर स्पेंगल?)\n[45s] CUSTOMER: Yes. (हां जी।)\n[46s] CUSTOMER: The rate should be... get me secondary material, sir, secondary material. (रेट होना चाहिए सेकेंडरी दिलवा दो ना सर माल, सेकेंडरी माल।)\n[48s] AGENT: Cannot get you secondary. (सेकेंडरी नहीं दिलवा सकते।)\n[50s] CUSTOMER: Sir, you can get anything, just arrange a setting. (सर सब दिलवा सकते हो, सेटिंग बनवा दो थोड़ी।)\n[52s] AGENT: Hmm. (हम्म।)\n[53s] CUSTOMER: Sir, you also sell material in bidding, right? Secondary? (सर बिडिंग में भी तो बेचते हो माल आप लोग, सेकेंडरी का?)\n[55s] AGENT: No no, we don't give secondary. We give primary. (नहीं नहीं, सेकेंडरी नहीं देते। प्राइमरी देते हैं।)\n[57s] CUSTOMER: Sir, you also sell material in bidding? (सर बिडिंग में भी तो बेचते हो माल?)\n[58s] AGENT: That must be the JSW Steel auction. Our JSW One is only primary. (वो JSW Steel का ऑक्शन लगता होगा। हमारा JSW One का प्राइमरी ही रहता है।)\n[61s] CUSTOMER: No sir, secondary material comes out there, slit coil. (नहीं सर, सेकेंडरी माल निकलता है वहां पे स्लिट कॉइल।)\n[64s] AGENT: I cannot get you secondary, sir. (सेकेंडरी मैं नहीं दिला सकता सर।)\n[65s] CUSTOMER: GP.\n[66s] AGENT: I will tell you the normal rate etc. for what's going on in GP. (आपका मैं नॉर्मल रेट वगेरा तो बता ही दूंगा कितना चल रहा है GP में।)\n[69s] CUSTOMER: Oh sir, it's going through the roof. (ओ सर, हवा में जा रहा है।)\n[71s] AGENT: Huh? (हां?)\n[71s] CUSTOMER: I don't need it that expensive. Get me some material for up to 65 rupees. (मेरेको इतना महंगा नहीं चाहिए। मेरेको 65 रुपये तक दिलवा दो कोई माल।)\n[74s] AGENT: HR is not coming for 65 rupees, how will GP come? (65 रुपये में HR नहीं आ रहा, GP कैसे आ जाएगा?)\n[76s] CUSTOMER: Sir, you get everything in auction. (सर ऑक्शन में सब मिल जाता है।)\n[78s] AGENT: Then in auction, sir, then... do you do it completely on auction? (तो ऑक्शन में तो सर फिर आप ऑक्शन पे ही करते हो क्या तो कंपलीटली?)\n[80s] CUSTOMER: Sir, we don't do auctions. We don't have that much money to do auctions right now. (सर ऑक्शन करते नहीं हैं। ऑक्शन करने के लिए ना इतना पैसा नहीं है अभी।)\n[82s] AGENT: You don't have money for auctions? (ऑक्शन करने के लिए पैसा नहीं है?)\n[84s] CUSTOMER: Sir, in that, you have to pick up entire lots. (सर उसमें लॉट के लॉट उठाने पड़ते हैं।)\n[86s] AGENT: So you won't be able to take primary? (तो प्राइमरी नहीं ले पाओगे क्या?)\n[88s] CUSTOMER: Sir, so much... we also have to process it, right? If it doesn't sell for that much, then there's no profit for us, right? What will we do by keeping it at home? (सर इतना हमें प्रोसेस भी करना होता है ना। उतने में आगे बिकेगा नहीं तो हमें फायदा नहीं है ना। घर पे रख के क्या करेंगे?)\n[91s] AGENT: Primary, primary will sell. If you sell to a primary customer, one who has knowledge of the brand, who has the brand (प्राइमरी, प्राइमरी तो बिक जाएगा। प्राइमरी कस्टमर को बेचोगे तो, जिसको ब्रांड की नॉलेज होगी, जिसको ब्रांड)\n[94s] CUSTOMER: We don't want to do it, sir, we won't take it. (नहीं करना है ना सर, नहीं लेंगे।)\n[96s] CUSTOMER: Sir, we don't have to sell the coil further. Don't have to sell the coil. I have to process it further, make material, make clips from it. (सर हमने कॉइल नहीं बेचना ना आगे। कॉइल नहीं बेचना। मेरेको उसको आगे प्रोसेस करना है, माल बनाना है, क्लिप बनानी है उससे।)\n[100s] AGENT: Okay, okay sir, I understood. (ठीक है, ठीक है सर, समझ गया मैं।)\n[102s] CUSTOMER: Yes. (हां।)\n[103s] AGENT: Okay, okay. Okay. (ठीक है, ठीक है। ओके।)\n[104s] CUSTOMER: If there's cheap material, if you can get me secondary, I will take it. I will even take 50 tons. (सस्ता माल हो, सेकेंडरी दिलवा सको तो मैं ले लूंगा। 50 टन भी ले लूंगा।)\n[107s] AGENT: No no, that (नहीं नहीं, वो)\n[108s] CUSTOMER: No no. (नहीं नहीं।)\n[108s] AGENT: I will get a 10-ton load picked up. (10 टन का लोड उठवा लूंगा।)\n[111s] CUSTOMER: Get me slit coil, secondary. Of 100 M, of 200 M, 300 (स्लिट कॉइल दिलवा दो ना सेकेंडरी। 100 M के, 200 M के, 300)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 62, "connected": 1, "audio_notes": "clear: There is some background noise and echo on the customer's side, but the speech is generally intelligible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "62 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You missed the opening and hook, and your discovery was incomplete. This led you to pitch a resale USP to a manufacturer. Focus on asking all discovery questions to understand the customer's business before pitching.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "secondary material", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Customer exclusively wants secondary grade material, which JSW One does not supply.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer of metal clips, expressed a need for 10-20 tons of GP coil. However, they insisted on purchasing only low-cost secondary material. The agent correctly identified the specs but was unable to proceed as JSW One's policy is to sell only primary material. The call ended due to this fundamental mismatch in product type.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement at Raja Fencing Solution right now?\", \"comment\": \"The agent did not ask for permission to speak; they went directly into a discovery question after the introduction.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, for coil. HR, CR, GP, imported, color coated.\", \"comment\": \"The agent did not provide a hook and instead listed multiple products, which constitutes a product dump.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"We do trading, and we also make some material, brother. We make clips.\", \"comment\": \"Agent failed to ask about monthly tonnage, current suppliers, JSW share, or payment terms. Only manufacturing process and end application were identified.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If you sell to a primary customer, one who has knowledge of the brand, who has the brand\", \"comment\": \"The agent pitched the benefit of primary material for resale, but the customer is a manufacturer who processes the material, not a trader.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide... Will take 10-20 tons.\", \"comment\": \"The agent successfully captured the material type (GP), thickness, width, and quantity for the customer's requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without any agreed-upon next step, such as sending a quote or scheduling a follow-up call.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You missed the opening and hook, and your discovery was incomplete. This led you to pitch a resale USP to a manufacturer. Focus on asking all discovery questions to understand the customer's business before pitching.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"secondary material\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer exclusively wants secondary grade material, which JSW One does not supply.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"I don't need it that expensive. Get me some material for up to 65 rupees.\", \"response\": \"65 रुपये में HR नहीं आ रहा, GP कैसे आ जाएगा? (HR is not coming for 65 rupees, how will GP come?)\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"not_raised\", \"evidence\": \"\", \"response\": \"\"}, {\"obj_type\": \"credit\", \"state\": \"not_raised\", \"evidence\": \"\", \"response\": \"\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"not_raised\", \"evidence\": \"\", \"response\": \"\"}], \"call_summary\": \"The customer, a manufacturer of metal clips, expressed a need for 10-20 tons of GP coil. However, they insisted on purchasing only low-cost secondary material. The agent correctly identified the specs but was unable to proceed as JSW One's policy is to sell only primary material. The call ended due to this fundamental mismatch in product type.\"}", "error": null, "latency_ms": 39524, "input_tokens": 4670, "output_tokens": 1066, "created_at": "2026-09-25 11:55:24", "sentiment": "negative", "sentiment_score": -0.532, "sentiment_confidence": "high", "pos": 0, "neg": 20, "lex_hits": 14, "objection_phrases": "[\"price\", \"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.453, "agent_talk_sec": 41.5, "customer_talk_sec": 50.1, "dead_air_sec": 112.4, "longest_monologue_sec": 3.2, "agent_wpm": 318.1, "interruptions": 0, "agent_turns": 30, "customer_turns": 32, "discovery_qs": 13, "words_agent": 220, "words_customer": 294, "monologue_heavy": 0, "turns": [ { "ucid": "21112178972912531", "idx": 0, "speaker": "customer", "start_s": 0.31, "end_s": 0.78, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178972912531", "idx": 1, "speaker": "agent", "start_s": 1.8, "end_s": 2.2, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178972912531", "idx": 2, "speaker": "agent", "start_s": 2.78, "end_s": 4.8, "text_en": "Am I speaking with Lakshat ji from Raja Fencing Solutions?", "text_native": "लक्षत जी बात कर रहे हैं राजा फेंसिंग सोल्यूशन से?" }, { "ucid": "21112178972912531", "idx": 3, "speaker": "customer", "start_s": 4.98, "end_s": 5.4, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178972912531", "idx": 4, "speaker": "agent", "start_s": 5.8, "end_s": 7.4, "text_en": "I was calling from JSW One, hello.", "text_native": "JSW One से बात कर रहा था, नमस्कार।" }, { "ucid": "21112178972912531", "idx": 5, "speaker": "customer", "start_s": 7.4, "end_s": 7.9, "text_en": "Speak.", "text_native": "बोलिए।" }, { "ucid": "21112178972912531", "idx": 6, "speaker": "agent", "start_s": 8.2, "end_s": 10.2, "text_en": "Sir, is there any requirement at Raja Fencing Solution right now?", "text_native": "अभी सर ये राजा फेंसिंग सोल्यूशन में कोई रिक्वायरमेंट है क्या?" }, { "ucid": "21112178972912531", "idx": 7, "speaker": "customer", "start_s": 10.6, "end_s": 11.1, "text_en": "For coil?", "text_native": "Coil की?" }, { "ucid": "21112178972912531", "idx": 8, "speaker": "agent", "start_s": 11.1, "end_s": 11.5, "text_en": "For steel.", "text_native": "Steel का।" }, { "ucid": "21112178972912531", "idx": 9, "speaker": "customer", "start_s": 11.8, "end_s": 12.1, "text_en": "Huh?", "text_native": "हैं?" }, { "ucid": "21112178972912531", "idx": 10, "speaker": "agent", "start_s": 12.4, "end_s": 13.1, "text_en": "Yes yes. Yes yes.", "text_native": "हां हां। हां हां।" }, { "ucid": "21112178972912531", "idx": 11, "speaker": "customer", "start_s": 13.1, "end_s": 13.9, "text_en": "For coil, for coil?", "text_native": "Coil की, coil की?" }, { "ucid": "21112178972912531", "idx": 12, "speaker": "agent", "start_s": 14.2, "end_s": 16.8, "text_en": "Yes, for coil. HR, CR, GP, imported, color coated.", "text_native": "हां coil का। HR, CR, GP, imported, color coated." }, { "ucid": "21112178972912531", "idx": 13, "speaker": "customer", "start_s": 17.2, "end_s": 18.5, "text_en": "If I can get GP, the dull one.", "text_native": "GP मिल जाए डल वाला।" }, { "ucid": "21112178972912531", "idx": 14, "speaker": "agent", "start_s": 18.7, "end_s": 19.0, "text_en": "Huh?", "text_native": "हैं?" }, { "ucid": "21112178972912531", "idx": 15, "speaker": "customer", "start_s": 19.3, "end_s": 20.1, "text_en": "If I can get GP, GP.", "text_native": "GP मिल जाए, GP।" }, { "ucid": "21112178972912531", "idx": 16, "speaker": "agent", "start_s": 20.6, "end_s": 23.4, "text_en": "GP, what, I mean, is there a requirement now or are you just asking for the price?", "text_native": "GP, क्या मतलब अभी रिक्वायरमेंट है कि सिर्फ मतलब प्राइस के लिए पूछ रहे हैं?" }, { "ucid": "21112178972912531", "idx": 17, "speaker": "customer", "start_s": 23.4, "end_s": 24.8, "text_en": "If the price is right then", "text_native": "अगर प्राइस सही हुआ तो" }, { "ucid": "21112178972912531", "idx": 18, "speaker": "agent", "start_s": 25.5, "end_s": 26.5, "text_en": "You are in the trading business, right?", "text_native": "आपका ट्रेडिंग का काम है ना?" }, { "ucid": "21112178972912531", "idx": 19, "speaker": "customer", "start_s": 26.9, "end_s": 29.1, "text_en": "We do trading, and we also make some material, brother. We make clips.", "text_native": "ट्रेडिंग भी करते हैं, बनाते भी हैं भैया कुछ माल। क्लिप बनाते हैं।" }, { "ucid": "21112178972912531", "idx": 20, "speaker": "agent", "start_s": 29.1, "end_s": 31.1, "text_en": "Okay okay. Then tell me about GP, what is the size etc.?", "text_native": "ओके ओके। तो GP का मुझे बताओ फिर क्या साइज वगेरा है?" }, { "ucid": "21112178972912531", "idx": 21, "speaker": "customer", "start_s": 31.3, "end_s": 34.8, "text_en": "I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide.", "text_native": "1 mm thickness चाहिए मेरेको, 74 mm चौड़ा। ओ, 64 mm चौड़ा।" }, { "ucid": "21112178972912531", "idx": 22, "speaker": "agent", "start_s": 35.5, "end_s": 36.1, "text_en": "One second.", "text_native": "एक सेकंड।" }, { "ucid": "21112178972912531", "idx": 23, "speaker": "customer", "start_s": 37.1, "end_s": 40.4, "text_en": "If I can get .90, if I can get .95, if I can get 1.1, if I can get 1 mm, if I can get .90.", "text_native": ".90 मिल जाए, .95 मिल जाए, 1.1 मिल जाए, 1 mm मिल जाए, .90 मिल जाए।" }, { "ucid": "21112178972912531", "idx": 24, "speaker": "agent", "start_s": 40.4, "end_s": 41.2, "text_en": "What is the quantity?", "text_native": "कितना क्वांटिटी है?" }, { "ucid": "21112178972912531", "idx": 25, "speaker": "customer", "start_s": 41.5, "end_s": 42.7, "text_en": "Will take 10-20 tons.", "text_native": "ले लेंगे 10-20 टन।" }, { "ucid": "21112178972912531", "idx": 26, "speaker": "agent", "start_s": 43.5, "end_s": 44.9, "text_en": "GP 80 GSM, right, regular spangle?", "text_native": "GP 80 GSM ना, रेगुलर स्पेंगल?" }, { "ucid": "21112178972912531", "idx": 27, "speaker": "customer", "start_s": 45.1, "end_s": 45.5, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178972912531", "idx": 28, "speaker": "customer", "start_s": 46.0, "end_s": 48.2, "text_en": "The rate should be... get me secondary material, sir, secondary material.", "text_native": "रेट होना चाहिए सेकेंडरी दिलवा दो ना सर माल, सेकेंडरी माल।" }, { "ucid": "21112178972912531", "idx": 29, "speaker": "agent", "start_s": 48.4, "end_s": 49.4, "text_en": "Cannot get you secondary.", "text_native": "सेकेंडरी नहीं दिलवा सकते।" }, { "ucid": "21112178972912531", "idx": 30, "speaker": "customer", "start_s": 49.7, "end_s": 51.3, "text_en": "Sir, you can get anything, just arrange a setting.", "text_native": "सर सब दिलवा सकते हो, सेटिंग बनवा दो थोड़ी।" }, { "ucid": "21112178972912531", "idx": 31, "speaker": "agent", "start_s": 51.9, "end_s": 52.2, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178972912531", "idx": 32, "speaker": "customer", "start_s": 52.9, "end_s": 55.1, "text_en": "Sir, you also sell material in bidding, right? Secondary?", "text_native": "सर बिडिंग में भी तो बेचते हो माल आप लोग, सेकेंडरी का?" }, { "ucid": "21112178972912531", "idx": 33, "speaker": "agent", "start_s": 55.3, "end_s": 56.8, "text_en": "No no, we don't give secondary. We give primary.", "text_native": "नहीं नहीं, सेकेंडरी नहीं देते। प्राइमरी देते हैं।" }, { "ucid": "21112178972912531", "idx": 34, "speaker": "customer", "start_s": 57.0, "end_s": 58.1, "text_en": "Sir, you also sell material in bidding?", "text_native": "सर बिडिंग में भी तो बेचते हो माल?" }, { "ucid": "21112178972912531", "idx": 35, "speaker": "agent", "start_s": 58.3, "end_s": 60.8, "text_en": "That must be the JSW Steel auction. Our JSW One is only primary.", "text_native": "वो JSW Steel का ऑक्शन लगता होगा। हमारा JSW One का प्राइमरी ही रहता है।" }, { "ucid": "21112178972912531", "idx": 36, "speaker": "customer", "start_s": 61.1, "end_s": 63.2, "text_en": "No sir, secondary material comes out there, slit coil.", "text_native": "नहीं सर, सेकेंडरी माल निकलता है वहां पे स्लिट कॉइल।" }, { "ucid": "21112178972912531", "idx": 37, "speaker": "agent", "start_s": 63.6, "end_s": 64.8, "text_en": "I cannot get you secondary, sir.", "text_native": "सेकेंडरी मैं नहीं दिला सकता सर।" }, { "ucid": "21112178972912531", "idx": 38, "speaker": "customer", "start_s": 65.4, "end_s": 65.7, "text_en": "GP.", "text_native": "GP." }, { "ucid": "21112178972912531", "idx": 39, "speaker": "agent", "start_s": 66.0, "end_s": 68.6, "text_en": "I will tell you the normal rate etc. for what's going on in GP.", "text_native": "आपका मैं नॉर्मल रेट वगेरा तो बता ही दूंगा कितना चल रहा है GP में।" }, { "ucid": "21112178972912531", "idx": 40, "speaker": "customer", "start_s": 68.6, "end_s": 69.9, "text_en": "Oh sir, it's going through the roof.", "text_native": "ओ सर, हवा में जा रहा है।" }, { "ucid": "21112178972912531", "idx": 41, "speaker": "agent", "start_s": 70.6, "end_s": 70.9, "text_en": "Huh?", "text_native": "हां?" }, { "ucid": "21112178972912531", "idx": 42, "speaker": "customer", "start_s": 71.2, "end_s": 73.8, "text_en": "I don't need it that expensive. Get me some material for up to 65 rupees.", "text_native": "मेरेको इतना महंगा नहीं चाहिए। मेरेको 65 रुपये तक दिलवा दो कोई माल।" }, { "ucid": "21112178972912531", "idx": 43, "speaker": "agent", "start_s": 74.1, "end_s": 76.0, "text_en": "HR is not coming for 65 rupees, how will GP come?", "text_native": "65 रुपये में HR नहीं आ रहा, GP कैसे आ जाएगा?" }, { "ucid": "21112178972912531", "idx": 44, "speaker": "customer", "start_s": 76.0, "end_s": 77.2, "text_en": "Sir, you get everything in auction.", "text_native": "सर ऑक्शन में सब मिल जाता है।" }, { "ucid": "21112178972912531", "idx": 45, "speaker": "agent", "start_s": 77.5, "end_s": 79.5, "text_en": "Then in auction, sir, then... do you do it completely on auction?", "text_native": "तो ऑक्शन में तो सर फिर आप ऑक्शन पे ही करते हो क्या तो कंपलीटली?" }, { "ucid": "21112178972912531", "idx": 46, "speaker": "customer", "start_s": 79.7, "end_s": 82.0, "text_en": "Sir, we don't do auctions. We don't have that much money to do auctions right now.", "text_native": "सर ऑक्शन करते नहीं हैं। ऑक्शन करने के लिए ना इतना पैसा नहीं है अभी।" }, { "ucid": "21112178972912531", "idx": 47, "speaker": "agent", "start_s": 82.3, "end_s": 83.4, "text_en": "You don't have money for auctions?", "text_native": "ऑक्शन करने के लिए पैसा नहीं है?" }, { "ucid": "21112178972912531", "idx": 48, "speaker": "customer", "start_s": 83.6, "end_s": 85.3, "text_en": "Sir, in that, you have to pick up entire lots.", "text_native": "सर उसमें लॉट के लॉट उठाने पड़ते हैं।" }, { "ucid": "21112178972912531", "idx": 49, "speaker": "agent", "start_s": 85.9, "end_s": 87.3, "text_en": "So you won't be able to take primary?", "text_native": "तो प्राइमरी नहीं ले पाओगे क्या?" }, { "ucid": "21112178972912531", "idx": 50, "speaker": "customer", "start_s": 87.8, "end_s": 91.2, "text_en": "Sir, so much... we also have to process it, right? If it doesn't sell for that much, then there's no profit for us, right? What will we do by keeping it at home?", "text_native": "सर इतना हमें प्रोसेस भी करना होता है ना। उतने में आगे बिकेगा नहीं तो हमें फायदा नहीं है ना। घर पे रख के क्या करेंगे?" }, { "ucid": "21112178972912531", "idx": 51, "speaker": "agent", "start_s": 91.2, "end_s": 94.4, "text_en": "Primary, primary will sell. If you sell to a primary customer, one who has knowledge of the brand, who has the brand", "text_native": "प्राइमरी, प्राइमरी तो बिक जाएगा। प्राइमरी कस्टमर को बेचोगे तो, जिसको ब्रांड की नॉलेज होगी, जिसको ब्रांड" }, { "ucid": "21112178972912531", "idx": 52, "speaker": "customer", "start_s": 94.4, "end_s": 95.6, "text_en": "We don't want to do it, sir, we won't take it.", "text_native": "नहीं करना है ना सर, नहीं लेंगे।" }, { "ucid": "21112178972912531", "idx": 53, "speaker": "customer", "start_s": 95.9, "end_s": 99.6, "text_en": "Sir, we don't have to sell the coil further. Don't have to sell the coil. I have to process it further, make material, make clips from it.", "text_native": "सर हमने कॉइल नहीं बेचना ना आगे। कॉइल नहीं बेचना। मेरेको उसको आगे प्रोसेस करना है, माल बनाना है, क्लिप बनानी है उससे।" }, { "ucid": "21112178972912531", "idx": 54, "speaker": "agent", "start_s": 100.0, "end_s": 101.3, "text_en": "Okay, okay sir, I understood.", "text_native": "ठीक है, ठीक है सर, समझ गया मैं।" }, { "ucid": "21112178972912531", "idx": 55, "speaker": "customer", "start_s": 101.7, "end_s": 102.0, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178972912531", "idx": 56, "speaker": "agent", "start_s": 102.9, "end_s": 103.8, "text_en": "Okay, okay. Okay.", "text_native": "ठीक है, ठीक है। ओके।" }, { "ucid": "21112178972912531", "idx": 57, "speaker": "customer", "start_s": 104.0, "end_s": 106.8, "text_en": "If there's cheap material, if you can get me secondary, I will take it. I will even take 50 tons.", "text_native": "सस्ता माल हो, सेकेंडरी दिलवा सको तो मैं ले लूंगा। 50 टन भी ले लूंगा।" }, { "ucid": "21112178972912531", "idx": 58, "speaker": "agent", "start_s": 106.8, "end_s": 107.3, "text_en": "No no, that", "text_native": "नहीं नहीं, वो" }, { "ucid": "21112178972912531", "idx": 59, "speaker": "customer", "start_s": 108.0, "end_s": 108.4, "text_en": "No no.", "text_native": "नहीं नहीं।" }, { "ucid": "21112178972912531", "idx": 60, "speaker": "agent", "start_s": 108.4, "end_s": 109.6, "text_en": "I will get a 10-ton load picked up.", "text_native": "10 टन का लोड उठवा लूंगा।" }, { "ucid": "21112178972912531", "idx": 61, "speaker": "customer", "start_s": 110.6, "end_s": 113.2, "text_en": "Get me slit coil, secondary. Of 100 M, of 200 M, 300", "text_native": "स्लिट कॉइल दिलवा दो ना सेकेंडरी। 100 M के, 200 M के, 300" } ], "steps": [ { "ucid": "21112178972912531", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, is there any requirement at Raja Fencing Solution right now?", "comment": "The agent did not ask for permission to speak; they went directly into a discovery question after the introduction." }, { "ucid": "21112178972912531", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Yes, for coil. HR, CR, GP, imported, color coated.", "comment": "The agent did not provide a hook and instead listed multiple products, which constitutes a product dump." }, { "ucid": "21112178972912531", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "We do trading, and we also make some material, brother. We make clips.", "comment": "Agent failed to ask about monthly tonnage, current suppliers, JSW share, or payment terms. Only manufacturing process and end application were identified." }, { "ucid": "21112178972912531", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "If you sell to a primary customer, one who has knowledge of the brand, who has the brand", "comment": "The agent pitched the benefit of primary material for resale, but the customer is a manufacturer who processes the material, not a trader." }, { "ucid": "21112178972912531", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I need 1 mm thickness, 74 mm wide. Oh, 64 mm wide... Will take 10-20 tons.", "comment": "The agent successfully captured the material type (GP), thickness, width, and quantity for the customer's requirement." }, { "ucid": "21112178972912531", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without any agreed-upon next step, such as sending a quote or scheduling a follow-up call." } ], "objections": [ { "ucid": "21112178972912531", "obj_type": "price", "state": "handled", "evidence": "I don't need it that expensive. Get me some material for up to 65 rupees.", "response": "65 रुपये में HR नहीं आ रहा, GP कैसे आ जाएगा? (HR is not coming for 65 rupees, how will GP come?)" }, { "ucid": "21112178972912531", "obj_type": "incumbent_supplier", "state": "not_raised", "evidence": "", "response": "" }, { "ucid": "21112178972912531", "obj_type": "credit", "state": "not_raised", "evidence": "", "response": "" }, { "ucid": "21112178972912531", "obj_type": "send_price_will_think", "state": "not_raised", "evidence": "", "response": "" } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [ "price", "rejection" ] }