{
  "ucid": "21112178972750871",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 16:01:48",
  "end_time": "2026-09-18 16:02:40",
  "duration_sec": 52,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAce1e78b325714df7ccc8b13b1be36d15.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1388,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972750871__DIAce1e78b325714df7ccc8b13b1be36d15.mp3",
  "audio_bytes": 73656,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.552,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Yes?   (हां?)\n[4s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One.   (हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।)\n[6s] CUSTOMER: From JSW, sir?   (JSW से सर?)\n[7s] AGENT: From JSW, sir.   (J S W से सर।)\n[8s] CUSTOMER: Yes, tell me.   (हां, बताएं।)\n[9s] AGENT: Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.?   (सर, ये Aditya Trading Company में अभी कुछ requirement रहेगा steel में? HR, CR, GP वगेरा में?)\n[13s] CUSTOMER: No sir, not right now.   (नहीं सर, अभी नहीं।)\n[14s] AGENT: Sir, there's no requirement?   (सर, requirement नहीं है कुछ?)\n[16s] CUSTOMER: No.   (नहीं।)\n[16s] AGENT: Okay sir, if anything comes up, do let me know.   (ठीक है सर, कुछ आता है तो do let me know.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Minor background chatter is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery, jumping straight to asking for a requirement, which makes it very easy for the customer to say 'no' and end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Aditya Trading Company and, after a brief introduction, immediately asked if they had a requirement for steel. The customer replied that they had no current need. The agent then ended the call with a passive closing statement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping straight into the purpose of the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; instead, went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended after the customer stated no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted and the customer stated no need.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, if anything comes up, do let me know.\", \"comment\": \"Agent used a passive closing statement instead of committing to a specific next step like a callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery, jumping straight to asking for a requirement, which makes it very easy for the customer to say 'no' and end the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Aditya Trading Company and, after a brief introduction, immediately asked if they had a requirement for steel. The customer replied that they had no current need. The agent then ended the call with a passive closing statement.\"}",
  "error": null,
  "latency_ms": 25253,
  "input_tokens": 2848,
  "output_tokens": 686,
  "created_at": "2026-09-25 11:55:31",
  "sentiment": "negative",
  "sentiment_score": -0.357,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.752,
  "agent_talk_sec": 10.0,
  "customer_talk_sec": 3.3,
  "dead_air_sec": 38.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 288.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 48,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178972750871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.13,
      "end_s": 1.6,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178972750871",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.88,
      "end_s": 2.28,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178972750871",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.89,
      "end_s": 3.14,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178972750871",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.56,
      "end_s": 6.0,
      "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178972750871",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 7.0,
      "text_en": "From JSW, sir?",
      "text_native": "JSW से सर?"
    },
    {
      "ucid": "21112178972750871",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 7.8,
      "text_en": "From JSW, sir.",
      "text_native": "J S W से सर।"
    },
    {
      "ucid": "21112178972750871",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.5,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बताएं।"
    },
    {
      "ucid": "21112178972750871",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 12.5,
      "text_en": "Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.?",
      "text_native": "सर, ये Aditya Trading Company में अभी कुछ requirement रहेगा steel में? HR, CR, GP वगेरा में?"
    },
    {
      "ucid": "21112178972750871",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.5,
      "text_en": "No sir, not right now.",
      "text_native": "नहीं सर, अभी नहीं।"
    },
    {
      "ucid": "21112178972750871",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 15.0,
      "text_en": "Sir, there's no requirement?",
      "text_native": "सर, requirement नहीं है कुछ?"
    },
    {
      "ucid": "21112178972750871",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 15.8,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178972750871",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 18.0,
      "text_en": "Okay sir, if anything comes up, do let me know.",
      "text_native": "ठीक है सर, कुछ आता है तो do let me know."
    }
  ],
  "steps": [
    {
      "ucid": "21112178972750871",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping straight into the purpose of the call."
    },
    {
      "ucid": "21112178972750871",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook; instead, went directly to asking for a requirement."
    },
    {
      "ucid": "21112178972750871",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call ended after the customer stated no requirement."
    },
    {
      "ucid": "21112178972750871",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted and the customer stated no need."
    },
    {
      "ucid": "21112178972750871",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, in this Aditya Trading Company, is there any requirement for steel right now? In HR, CR, GP, etc.?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178972750871",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, if anything comes up, do let me know.",
      "comment": "Agent used a passive closing statement instead of committing to a specific next step like a callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}