Call 21112178972674742 2026-09-18 · sudeeps · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Wrap up time exceeded :0 | full conversation 19 turns, clean transcript (0% inaudible) | Marathi | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is minor crosstalk around 43 seconds, but the conversation is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.05
confidence high · +2/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The USP (price) was pitched without any discovery, so its relevance to the customer's actual needs could not be established.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
−1.0 pts
Closure with next step
Agent did not establish a committed next step, instead leaving it to the customer to call back, despite the customer giving a 2-3 day timeline.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: I have also pinged you on WhatsApp. So you can message me.
did well
Opener & permission
Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regardi
Hook (supply/price signal)
Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give.
Summary
The agent contacted a manufacturing lead who procures steel in very large quantities (100-150 tons). The customer confirmed they have no immediate requirement but will need material in 2-3 days. The agent pitched competitive HR pricing but failed to perform any discovery or set a firm follow-up call, ending the conversation passively.
Coaching
You identified a high-volume lead but failed to ask a single discovery question, missing the chance to understand their business and tailor your pitch. Always ask what they make and what they buy before talking about price.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding your steel procurement, sir. Agent greeted, identified self and company, used the customer's name, and stated the reason for the call, gaining implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give. Agent led with a clear, singular hook based on competitive pricing for HR coils, without dumping other product information. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Our HR prices are very competitive, sir. The USP (price) was pitched without any discovery, so its relevance to the customer's actual needs could not be established. |
| SL5 Qualify | 2 | pass | – | 2.0 | So I wanted to understand if you have any requirement for steel now? Agent successfully asked if there was a current requirement, which the customer confirmed they did not have at the moment. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Tell me, sir, if there is anything, okay? Agent did not establish a committed next step, instead leaving it to the customer to call back, despite the customer giving a 2-3 day timeline. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 26.9s | 16.5s | 47.6s | 8.8s | 274.3 | 0 | 9 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.3s
Hello. Mr. Ganesh Hande from Continental Techno?
हॅलो. मिस्टर गणेश हांडे फ्रॉम Continental Techno?
customer
3.9s
Yes, speaking. Tell me.
हा बोलतोय, बोला.
agent
4.9s
Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding your steel procurement, sir.
गणेश सर नमस्कार, सुदीप बोलतोय JSW One मधनं, हा? जिंदाल स्टील. तुमची कंपनी registered होती सर पोर्टलवर आमच्या, तुमच्या steel procurement ला घेऊन follow-up call होता सर.
customer
11.8s
Okay, okay.
बरं बरं.
agent
12.8s
So I wanted to understand if you have any requirement for steel now?
तर समजून घ्यायचं होतं आता काय steel मध्ये requirement आहे का आपल्याला?
customer
16.2s
Right now, actually, there is no immediate requirement. We have just procured the material for all the orders.
आता actually requirement लगेच नाहीये. आता सगळे order परत हे घेऊन घेतलेले आहेत.
agent
20.8s
Okay okay okay okay, understood. So until when?
बरं बरं बरं बरं, समजलं. तर कधी पर्यंत?
customer
23.6s
It will take two-three days, sir.
दोन-तीन दिवस जातील सर.
agent
24.8s
I will, sir, forward my number to you. Right now I have called from the system's number. Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give. Our MOQ is five tons for a single size.
मी तुम्हाला आहे ना सर, माझा नंबर forward करून ठेवतो. सध्या system च्या नंबरनी फोन केला आहे. HR च्या prices खूप competitive आहेत सर आमच्या. म्हणजे market मध्ये तुम्हाला अशी price कुठेच भेटणार नाही जी आम्ही देऊ. आमचा MOQ आहे five ton चा single size मध्ये.
customer
33.8s
No sir, we take material in triple digits, sir.
नाही सर, आम्ही triple digit मध्ये material घेतो सर.
agent
36.8s
In triple digits?
Triple digit मध्ये?
customer
37.6s
Yes. 100 tons, 150 tons, or if it's less sometime then 60-70 tons. We don't take below that.
हो. शंभर ton, दीडशे ton, किंवा एखाद्या वेळेस कमी आलं तर साठ-सत्तर ton. त्याच्या खाली नाही घेत.
agent
42.5s
Oh, last time's...
Oh, last time चा...
customer
43.0s
...no.
...नाही.
agent
43.8s
Okay. Tell me, sir, if there is anything, okay?
ठीक आहे. सांगा मला सर काय असेल तर, okay?
customer
45.8s
Yes, okay.
हो, ठीक आहे.
agent
47.0s
Thank you.
customer
48.2s
Okay.