{
  "ucid": "21112178972674742",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 15:49:07",
  "end_time": "2026-09-18 15:50:38",
  "duration_sec": 91,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA86e16e27557868213ca2b584db869676.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1391,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972674742__DIA86e16e27557868213ca2b584db869676.mp3",
  "audio_bytes": 203688,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 67.896,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello. Mr. Ganesh Hande from Continental Techno?   (हॅलो. मिस्टर गणेश हांडे फ्रॉम Continental Techno?)\n[4s] CUSTOMER: Yes, speaking. Tell me.   (हा बोलतोय, बोला.)\n[5s] AGENT: Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding your steel procurement, sir.   (गणेश सर नमस्कार, सुदीप बोलतोय JSW One मधनं, हा? जिंदाल स्टील. तुमची कंपनी registered होती सर पोर्टलवर आमच्या, तुमच्या steel procurement ला घेऊन follow-up call होता सर.)\n[12s] CUSTOMER: Okay, okay.   (बरं बरं.)\n[13s] AGENT: So I wanted to understand if you have any requirement for steel now?   (तर समजून घ्यायचं होतं आता काय steel मध्ये requirement आहे का आपल्याला?)\n[16s] CUSTOMER: Right now, actually, there is no immediate requirement. We have just procured the material for all the orders.   (आता actually requirement लगेच नाहीये. आता सगळे order परत हे घेऊन घेतलेले आहेत.)\n[21s] AGENT: Okay okay okay okay, understood. So until when?   (बरं बरं बरं बरं, समजलं. तर कधी पर्यंत?)\n[24s] CUSTOMER: It will take two-three days, sir.   (दोन-तीन दिवस जातील सर.)\n[25s] AGENT: I will, sir, forward my number to you. Right now I have called from the system's number. Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give. Our MOQ is five tons for a single size.   (मी तुम्हाला आहे ना सर, माझा नंबर forward करून ठेवतो. सध्या system च्या नंबरनी फोन केला आहे. HR च्या prices खूप competitive आहेत सर आमच्या. म्हणजे market मध्ये तुम्हाला अशी price कुठेच भेटणार नाही जी आम्ही देऊ. आमचा MOQ आहे five ton चा single size मध्ये.)\n[34s] CUSTOMER: No sir, we take material in triple digits, sir.   (नाही सर, आम्ही triple digit मध्ये material घेतो सर.)\n[37s] AGENT: In triple digits?   (Triple digit मध्ये?)\n[38s] CUSTOMER: Yes. 100 tons, 150 tons, or if it's less sometime then 60-70 tons. We don't take below that.   (हो. शंभर ton, दीडशे ton, किंवा एखाद्या वेळेस कमी आलं तर साठ-सत्तर ton. त्याच्या खाली नाही घेत.)\n[42s] AGENT: Oh, last time's...   (Oh, last time चा...)\n[43s] CUSTOMER: ...no.   (...नाही.)\n[44s] AGENT: Okay. Tell me, sir, if there is anything, okay?   (ठीक आहे. सांगा मला सर काय असेल तर, okay?)\n[46s] CUSTOMER: Yes, okay.   (हो, ठीक आहे.)\n[47s] AGENT: Thank you.\n[48s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is minor crosstalk around 43 seconds, but the conversation is understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You identified a high-volume lead but failed to ask a single discovery question, missing the chance to understand their business and tailor your pitch. Always ask what they make and what they buy before talking about price.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead who procures steel in very large quantities (100-150 tons). The customer confirmed they have no immediate requirement but will need material in 2-3 days. The agent pitched competitive HR pricing but failed to perform any discovery or set a firm follow-up call, ending the conversation passively.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding your steel procurement, sir.\", \"comment\": \"Agent greeted, identified self and company, used the customer's name, and stated the reason for the call, gaining implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give.\", \"comment\": \"Agent led with a clear, singular hook based on competitive pricing for HR coils, without dumping other product information.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Our HR prices are very competitive, sir.\", \"comment\": \"The USP (price) was pitched without any discovery, so its relevance to the customer's actual needs could not be established.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I wanted to understand if you have any requirement for steel now?\", \"comment\": \"Agent successfully asked if there was a current requirement, which the customer confirmed they did not have at the moment.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Tell me, sir, if there is anything, okay?\", \"comment\": \"Agent did not establish a committed next step, instead leaving it to the customer to call back, despite the customer giving a 2-3 day timeline.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You identified a high-volume lead but failed to ask a single discovery question, missing the chance to understand their business and tailor your pitch. Always ask what they make and what they buy before talking about price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead who procures steel in very large quantities (100-150 tons). The customer confirmed they have no immediate requirement but will need material in 2-3 days. The agent pitched competitive HR pricing but failed to perform any discovery or set a firm follow-up call, ending the conversation passively.\"}",
  "error": null,
  "latency_ms": 32088,
  "input_tokens": 3284,
  "output_tokens": 848,
  "created_at": "2026-09-25 11:55:45",
  "sentiment": "neutral",
  "sentiment_score": 0.046,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.62,
  "agent_talk_sec": 26.9,
  "customer_talk_sec": 16.5,
  "dead_air_sec": 47.6,
  "longest_monologue_sec": 8.8,
  "agent_wpm": 274.3,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 6,
  "words_agent": 123,
  "words_customer": 64,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972674742",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.63,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178972674742",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 3.58,
      "text_en": "Hello. Mr. Ganesh Hande from Continental Techno?",
      "text_native": "हॅलो. मिस्टर गणेश हांडे फ्रॉम Continental Techno?"
    },
    {
      "ucid": "21112178972674742",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.88,
      "end_s": 4.7,
      "text_en": "Yes, speaking. Tell me.",
      "text_native": "हा बोलतोय, बोला."
    },
    {
      "ucid": "21112178972674742",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.93,
      "end_s": 11.53,
      "text_en": "Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding your steel procurement, sir.",
      "text_native": "गणेश सर नमस्कार, सुदीप बोलतोय JSW One मधनं, हा? जिंदाल स्टील. तुमची कंपनी registered होती सर पोर्टलवर आमच्या, तुमच्या steel procurement ला घेऊन follow-up call होता सर."
    },
    {
      "ucid": "21112178972674742",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.81,
      "end_s": 12.51,
      "text_en": "Okay, okay.",
      "text_native": "बरं बरं."
    },
    {
      "ucid": "21112178972674742",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.83,
      "end_s": 15.83,
      "text_en": "So I wanted to understand if you have any requirement for steel now?",
      "text_native": "तर समजून घ्यायचं होतं आता काय steel मध्ये requirement आहे का आपल्याला?"
    },
    {
      "ucid": "21112178972674742",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 20.48,
      "text_en": "Right now, actually, there is no immediate requirement. We have just procured the material for all the orders.",
      "text_native": "आता actually requirement लगेच नाहीये. आता सगळे order परत हे घेऊन घेतलेले आहेत."
    },
    {
      "ucid": "21112178972674742",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 23.48,
      "text_en": "Okay okay okay okay, understood. So until when?",
      "text_native": "बरं बरं बरं बरं, समजलं. तर कधी पर्यंत?"
    },
    {
      "ucid": "21112178972674742",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.55,
      "end_s": 24.65,
      "text_en": "It will take two-three days, sir.",
      "text_native": "दोन-तीन दिवस जातील सर."
    },
    {
      "ucid": "21112178972674742",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 33.58,
      "text_en": "I will, sir, forward my number to you. Right now I have called from the system's number. Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give. Our MOQ is five tons for a single size.",
      "text_native": "मी तुम्हाला आहे ना सर, माझा नंबर forward करून ठेवतो. सध्या system च्या नंबरनी फोन केला आहे. HR च्या prices खूप competitive आहेत सर आमच्या. म्हणजे market मध्ये तुम्हाला अशी price कुठेच भेटणार नाही जी आम्ही देऊ. आमचा MOQ आहे five ton चा single size मध्ये."
    },
    {
      "ucid": "21112178972674742",
      "idx": 10,
      "speaker": "customer",
      "start_s": 33.84,
      "end_s": 36.44,
      "text_en": "No sir, we take material in triple digits, sir.",
      "text_native": "नाही सर, आम्ही triple digit मध्ये material घेतो सर."
    },
    {
      "ucid": "21112178972674742",
      "idx": 11,
      "speaker": "agent",
      "start_s": 36.77,
      "end_s": 37.47,
      "text_en": "In triple digits?",
      "text_native": "Triple digit मध्ये?"
    },
    {
      "ucid": "21112178972674742",
      "idx": 12,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 42.48,
      "text_en": "Yes. 100 tons, 150 tons, or if it's less sometime then 60-70 tons. We don't take below that.",
      "text_native": "हो. शंभर ton, दीडशे ton, किंवा एखाद्या वेळेस कमी आलं तर साठ-सत्तर ton. त्याच्या खाली नाही घेत."
    },
    {
      "ucid": "21112178972674742",
      "idx": 13,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 43.0,
      "text_en": "Oh, last time's...",
      "text_native": "Oh, last time चा..."
    },
    {
      "ucid": "21112178972674742",
      "idx": 14,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 43.5,
      "text_en": "...no.",
      "text_native": "...नाही."
    },
    {
      "ucid": "21112178972674742",
      "idx": 15,
      "speaker": "agent",
      "start_s": 43.84,
      "end_s": 45.54,
      "text_en": "Okay. Tell me, sir, if there is anything, okay?",
      "text_native": "ठीक आहे. सांगा मला सर काय असेल तर, okay?"
    },
    {
      "ucid": "21112178972674742",
      "idx": 16,
      "speaker": "customer",
      "start_s": 45.84,
      "end_s": 46.74,
      "text_en": "Yes, okay.",
      "text_native": "हो, ठीक आहे."
    },
    {
      "ucid": "21112178972674742",
      "idx": 17,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 47.7,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178972674742",
      "idx": 18,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 48.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178972674742",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Ganesh sir, greetings. Sudeep speaking from JSW One, right? Jindal Steel. Your company was registered on our portal, this was a follow-up call regarding your steel procurement, sir.",
      "comment": "Agent greeted, identified self and company, used the customer's name, and stated the reason for the call, gaining implicit permission to proceed."
    },
    {
      "ucid": "21112178972674742",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Our HR prices are very competitive, sir. Meaning, you won't get a price like this anywhere in the market that we can give.",
      "comment": "Agent led with a clear, singular hook based on competitive pricing for HR coils, without dumping other product information."
    },
    {
      "ucid": "21112178972674742",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, such as what they manufacture, their monthly tonnage, or current suppliers."
    },
    {
      "ucid": "21112178972674742",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Our HR prices are very competitive, sir.",
      "comment": "The USP (price) was pitched without any discovery, so its relevance to the customer's actual needs could not be established."
    },
    {
      "ucid": "21112178972674742",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I wanted to understand if you have any requirement for steel now?",
      "comment": "Agent successfully asked if there was a current requirement, which the customer confirmed they did not have at the moment."
    },
    {
      "ucid": "21112178972674742",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Tell me, sir, if there is anything, okay?",
      "comment": "Agent did not establish a committed next step, instead leaving it to the customer to call back, despite the customer giving a 2-3 day timeline."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}