Call 21112178972454462 2026-09-18 · Ronak Mehta · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | — | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +2/−2
from 5 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into a requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead opening with a direct question about requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only clarified product interest (HR/CR vs GI).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Closure with next step
I'll ping you on WhatsApp. You send me the dimensions on that.
Summary
The agent contacted a potential manufacturing customer to check for requirements. The customer was busy but mentioned needing a GI slit coil and asked to continue the conversation on WhatsApp. The agent skipped the full pitch and discovery, agreeing to ping the customer on WhatsApp to get the requirement details.
Coaching
You must ask for permission to speak and attempt discovery before accepting a customer's request to move to WhatsApp, as this loses control of the call and misses the chance to uncover larger needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only clarified product interest (HR/CR vs GI). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to make them relevant. |
| SL5 Qualify | 2 | fail | – | 0.0 | You send me the dimensions on that. The agent did not capture any specific requirement details (grade, thickness, qty) on the call, deferring it to WhatsApp. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll ping you on WhatsApp. You send me the dimensions on that. The agent established a clear and mutually agreed next step to connect on WhatsApp for requirement details. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.606 | 15.7s | 10.2s | 43.1s | 4.4s | 244.6 | 0 | 10 | 9 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हॅलो?
agent
1.3s
Hello, am I speaking with Compact Diesel?
हॅलो, कॉम्पॅक्ट डिझेल से बात हो रही है?
customer
3.1s
Yes, tell me.
जी बताइए।
agent
3.7s
Ronak, Ronak Mehta speaking from JSW One.
रौनक, रौनक मेहता बात कर रहा हूं JSW One से।
agent
6.0s
Do you have any requirement for PPGL?
कुछ रिक्वायरमेंट आ रहा है आपको PPGL के अंदर?
agent
8.0s
Or any other?
या फिर दूसरा कोई?
customer
8.6s
In what, sir?
किसके अंदर सर?
agent
9.6s
Do you have any requirement for PPGL sheets, coils?
PPGL शीट्स, कॉइल्स में कुछ रिक्वायरमेंट आ रहा है आपको?
customer
12.8s
Uh sir, should I recall you in a while or I'll text you on WhatsApp what my requirement is. I needed one slit coil.
अह सर मैं थोड़ी देर में आपको रिकॉल करूं या WhatsApp पे एक बार टेक्स्ट कर देता हूं जो रिक्वायरमेंट है मेरा। एक तो स्लिट कॉइल चाहिए थी।
customer
17.8s
So I'll text you.
तो मैं आपको टेक्स्ट कर देता हूं।
agent
18.6s
You needed a slit coil?
स्लिट कॉइल चाहिए थी आपको?
customer
20.0s
Yes.
जी।
agent
20.5s
Okay. And do you also deal in HR CR?
ओके। और क्या HR CR में भी करते हैं क्या डीलिंग?
customer
22.7s
In what, sir? We don't do HR, sir. Only GI coil.
किसमें सर? HR में नहीं करते सर। ओनली GI कॉइल।
customer
24.7s
No.
नो।
agent
25.0s
Only GI coils, right?
ओनली GI कॉइल्स ना?
agent
25.9s
I'll ping you on WhatsApp. You send me the dimensions on that.
आपको WhatsApp पे पिंग करता हूं। मुझे आप उसपे भेजिएगा डायमेंशन्स।
agent
28.7s
Okay?
ठीक है?
customer
29.5s
Okay.
ओके।