{
  "ucid": "21112178972454462",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 15:12:24",
  "end_time": "2026-09-18 15:13:33",
  "duration_sec": 69,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA196765622bd6d03a9c4eca1d20d6207c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1395,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972454462__DIA196765622bd6d03a9c4eca1d20d6207c.mp3",
  "audio_bytes": 143856,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 47.952,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, am I speaking with Compact Diesel?   (हॅलो, कॉम्पॅक्ट डिझेल से बात हो रही है?)\n[3s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[4s] AGENT: Ronak, Ronak Mehta speaking from JSW One.   (रौनक, रौनक मेहता बात कर रहा हूं JSW One से।)\n[6s] AGENT: Do you have any requirement for PPGL?   (कुछ रिक्वायरमेंट आ रहा है आपको PPGL के अंदर?)\n[8s] AGENT: Or any other?   (या फिर दूसरा कोई?)\n[9s] CUSTOMER: In what, sir?   (किसके अंदर सर?)\n[10s] AGENT: Do you have any requirement for PPGL sheets, coils?   (PPGL शीट्स, कॉइल्स में कुछ रिक्वायरमेंट आ रहा है आपको?)\n[13s] CUSTOMER: Uh sir, should I recall you in a while or I'll text you on WhatsApp what my requirement is. I needed one slit coil.   (अह सर मैं थोड़ी देर में आपको रिकॉल करूं या WhatsApp पे एक बार टेक्स्ट कर देता हूं जो रिक्वायरमेंट है मेरा। एक तो स्लिट कॉइल चाहिए थी।)\n[18s] CUSTOMER: So I'll text you.   (तो मैं आपको टेक्स्ट कर देता हूं।)\n[19s] AGENT: You needed a slit coil?   (स्लिट कॉइल चाहिए थी आपको?)\n[20s] CUSTOMER: Yes.   (जी।)\n[20s] AGENT: Okay. And do you also deal in HR CR?   (ओके। और क्या HR CR में भी करते हैं क्या डीलिंग?)\n[23s] CUSTOMER: In what, sir? We don't do HR, sir. Only GI coil.   (किसमें सर? HR में नहीं करते सर। ओनली GI कॉइल।)\n[25s] CUSTOMER: No.   (नो।)\n[25s] AGENT: Only GI coils, right?   (ओनली GI कॉइल्स ना?)\n[26s] AGENT: I'll ping you on WhatsApp. You send me the dimensions on that.   (आपको WhatsApp पे पिंग करता हूं। मुझे आप उसपे भेजिएगा डायमेंशन्स।)\n[29s] AGENT: Okay?   (ठीक है?)\n[30s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You must ask for permission to speak and attempt discovery before accepting a customer's request to move to WhatsApp, as this loses control of the call and misses the chance to uncover larger needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a potential manufacturing customer to check for requirements. The customer was busy but mentioned needing a GI slit coil and asked to continue the conversation on WhatsApp. The agent skipped the full pitch and discovery, agreeing to ping the customer on WhatsApp to get the requirement details.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only clarified product interest (HR/CR vs GI).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to make them relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"You send me the dimensions on that.\", \"comment\": \"The agent did not capture any specific requirement details (grade, thickness, qty) on the call, deferring it to WhatsApp.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll ping you on WhatsApp. You send me the dimensions on that.\", \"comment\": \"The agent established a clear and mutually agreed next step to connect on WhatsApp for requirement details.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must ask for permission to speak and attempt discovery before accepting a customer's request to move to WhatsApp, as this loses control of the call and misses the chance to uncover larger needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a potential manufacturing customer to check for requirements. The customer was busy but mentioned needing a GI slit coil and asked to continue the conversation on WhatsApp. The agent skipped the full pitch and discovery, agreeing to ping the customer on WhatsApp to get the requirement details.\"}",
  "error": null,
  "latency_ms": 29726,
  "input_tokens": 3091,
  "output_tokens": 703,
  "created_at": "2026-09-25 11:55:54",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.606,
  "agent_talk_sec": 15.7,
  "customer_talk_sec": 10.2,
  "dead_air_sec": 43.1,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 244.6,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 8,
  "words_agent": 64,
  "words_customer": 49,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972454462",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.69,
      "end_s": 1.05,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.89,
      "text_en": "Hello, am I speaking with Compact Diesel?",
      "text_native": "हॅलो, कॉम्पॅक्ट डिझेल से बात हो रही है?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.09,
      "end_s": 3.59,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.69,
      "end_s": 5.69,
      "text_en": "Ronak, Ronak Mehta speaking from JSW One.",
      "text_native": "रौनक, रौनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.99,
      "end_s": 7.89,
      "text_en": "Do you have any requirement for PPGL?",
      "text_native": "कुछ रिक्वायरमेंट आ रहा है आपको PPGL के अंदर?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 8.5,
      "text_en": "Or any other?",
      "text_native": "या फिर दूसरा कोई?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 9.3,
      "text_en": "In what, sir?",
      "text_native": "किसके अंदर सर?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.6,
      "end_s": 12.2,
      "text_en": "Do you have any requirement for PPGL sheets, coils?",
      "text_native": "PPGL शीट्स, कॉइल्स में कुछ रिक्वायरमेंट आ रहा है आपको?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 17.8,
      "text_en": "Uh sir, should I recall you in a while or I'll text you on WhatsApp what my requirement is. I needed one slit coil.",
      "text_native": "अह सर मैं थोड़ी देर में आपको रिकॉल करूं या WhatsApp पे एक बार टेक्स्ट कर देता हूं जो रिक्वायरमेंट है मेरा। एक तो स्लिट कॉइल चाहिए थी।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.6,
      "text_en": "So I'll text you.",
      "text_native": "तो मैं आपको टेक्स्ट कर देता हूं।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.6,
      "end_s": 19.8,
      "text_en": "You needed a slit coil?",
      "text_native": "स्लिट कॉइल चाहिए थी आपको?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.3,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 22.6,
      "text_en": "Okay. And do you also deal in HR CR?",
      "text_native": "ओके। और क्या HR CR में भी करते हैं क्या डीलिंग?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.7,
      "end_s": 24.6,
      "text_en": "In what, sir? We don't do HR, sir. Only GI coil.",
      "text_native": "किसमें सर? HR में नहीं करते सर। ओनली GI कॉइल।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.7,
      "end_s": 24.9,
      "text_en": "No.",
      "text_native": "नो।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.8,
      "text_en": "Only GI coils, right?",
      "text_native": "ओनली GI कॉइल्स ना?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 16,
      "speaker": "agent",
      "start_s": 25.9,
      "end_s": 28.6,
      "text_en": "I'll ping you on WhatsApp. You send me the dimensions on that.",
      "text_native": "आपको WhatsApp पे पिंग करता हूं। मुझे आप उसपे भेजिएगा डायमेंशन्स।"
    },
    {
      "ucid": "21112178972454462",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 29.0,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178972454462",
      "idx": 18,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 29.9,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178972454462",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, jumping directly into a requirement check."
    },
    {
      "ucid": "21112178972454462",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178972454462",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only clarified product interest (HR/CR vs GI)."
    },
    {
      "ucid": "21112178972454462",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted to make them relevant."
    },
    {
      "ucid": "21112178972454462",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "You send me the dimensions on that.",
      "comment": "The agent did not capture any specific requirement details (grade, thickness, qty) on the call, deferring it to WhatsApp."
    },
    {
      "ucid": "21112178972454462",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll ping you on WhatsApp. You send me the dimensions on that.",
      "comment": "The agent established a clear and mutually agreed next step to connect on WhatsApp for requirement details."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}