{
  "ucid": "21112178972439721",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 15:09:57",
  "end_time": "2026-09-18 15:11:17",
  "duration_sec": 80,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA95484a6866f741e322b14eeb6dae2ae1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1397,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972439721__DIA95484a6866f741e322b14eeb6dae2ae1.mp3",
  "audio_bytes": 200016,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 66.672,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes?   (हां जी?)\n[4s] AGENT: Yes, good afternoon, Karthik was speaking from JSW One.   (हां जी, गुड आफ्टरनून, कार्तिक बोल रहा था JSW One से।)\n[7s] CUSTOMER: Yes.   (हां जी।)\n[7s] AGENT: I... I was asking if Vasudev Electrical has any requirement for our steel?   (मैं मैं यह पूछ रहा था कि वासुदेव इलेक्ट्रिकल में कुछ रिक्वायरमेंट है क्या अपना स्टील में?)\n[11s] CUSTOMER: Not right now, brother. A requirement is coming up for our steel tubes.   (अभी तो नहीं है भैया, आने वाली है कुछ रिक्वायरमेंट हमारी स्टील ट्यूब्स की।)\n[15s] AGENT: Tubes?   (ट्यूब्स?)\n[15s] CUSTOMER: Yes.   (हां।)\n[16s] AGENT: So you don't purchase sheet coils etc., sir?   (तो शीट कॉइल्स वगेरा नहीं करते सर आप परचेस?)\n[18s] CUSTOMER: We are not doing it right now. We will do it after some time.   (अभी तो नहीं कर रहे हैं। कुछ टाइम बाद करेंगे।)\n[20s] AGENT: Okay, you will do it after some time.   (अच्छा, कुछ टाइम बाद करेंगे।)\n[22s] CUSTOMER: Yes, its requirement is about to come, you can consider next month. For sheets etc.   (हां, अभी आने वाली है उसकी रिक्वायरमेंट, आप मानो नेक्स्ट मंथ। शीट वगेरा की।)\n[25s] AGENT: Next month?   (नेक्स्ट मंथ?)\n[26s] AGENT: Yes, yes. Because we were stocking sheet coil. So you will get that from us at a good price.   (हां हां। क्योंकि शीट कॉइल ही अपन मतलब स्टॉक कर रहे थे। तो वो तो मिल जाएगा अपना अच्छे प्राइस में।)\n[30s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[31s] AGENT: Okay, fine. I have sent you a WhatsApp. You can save my number, it has my mail ID too. So if there's anything in sheet metal, please let me know, sir.   (चलो ठीक है, मैंने ना आपको WhatsApp डाल दिया है। आप मेरा नंबर सेव कर लेना, मेल आईडी भी है मेरा। तो कुछ शीट मेटल में हो तो बताना सर।)\n[36s] CUSTOMER: Okay.   (ठीक है।)\n[37s] CUSTOMER: What is your name?   (आपका क्या नाम हुआ?)\n[38s] AGENT: My name is Karthik.   (मेरा नाम कार्तिक है।)\n[39s] CUSTOMER: What?   (क्या?)\n[40s] AGENT: Karthikeya Chauhan.   (कार्तिकेय चौहान।)\n[41s] CUSTOMER: Okay, fine ji. Fine.   (अच्छा, ठीक है जी। ठीक है।)\n[42s] AGENT: Okay.   (ओके।)\n[43s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer mentions a future requirement, you must still run discovery to qualify it and set a concrete follow-up date.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a representative from Vasudev Electrical who stated they have no immediate need for steel sheets but will have a requirement next month. The agent mentioned they stock sheet coils at a good price and sent a WhatsApp with contact details. The call ended without qualifying the future need or setting a specific follow-up action.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, good afternoon, Karthik was speaking from JSW One.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Because we were stocking sheet coil. So you will get that from us at a good price.\", \"comment\": \"After the customer mentioned a future need for sheets, the agent provided a relevant hook based on availability and price.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions to understand the customer's business or future requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So you will get that from us at a good price.\", \"comment\": \"The agent mentioned a 'good price' but did not deliver a structured pitch with 2-3 relevant USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Next month?\", \"comment\": \"Although the customer mentioned a future requirement, the agent did not attempt to qualify it by asking for grade, size, quantity, or location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So if there's anything in sheet metal, please let me know, sir.\", \"comment\": \"The agent did not establish a committed next step, instead leaving it to the customer to re-initiate contact.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer mentions a future requirement, you must still run discovery to qualify it and set a concrete follow-up date.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent spoke with a representative from Vasudev Electrical who stated they have no immediate need for steel sheets but will have a requirement next month. The agent mentioned they stock sheet coils at a good price and sent a WhatsApp with contact details. The call ended without qualifying the future need or setting a specific follow-up action.\"}",
  "error": null,
  "latency_ms": 26535,
  "input_tokens": 3278,
  "output_tokens": 759,
  "created_at": "2026-09-25 11:55:56",
  "sentiment": "positive",
  "sentiment_score": 0.643,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.576,
  "agent_talk_sec": 24.0,
  "customer_talk_sec": 17.7,
  "dead_air_sec": 38.3,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 250.0,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 14,
  "discovery_qs": 4,
  "words_agent": 100,
  "words_customer": 60,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972439721",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.87,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178972439721",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.78,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178972439721",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.84,
      "end_s": 2.4,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178972439721",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 3.16,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178972439721",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.64,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.48,
      "text_en": "Yes, good afternoon, Karthik was speaking from JSW One.",
      "text_native": "हां जी, गुड आफ्टरनून, कार्तिक बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.54,
      "end_s": 7.18,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.24,
      "end_s": 10.5,
      "text_en": "I... I was asking if Vasudev Electrical has any requirement for our steel?",
      "text_native": "मैं मैं यह पूछ रहा था कि वासुदेव इलेक्ट्रिकल में कुछ रिक्वायरमेंट है क्या अपना स्टील में?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.82,
      "end_s": 14.54,
      "text_en": "Not right now, brother. A requirement is coming up for our steel tubes.",
      "text_native": "अभी तो नहीं है भैया, आने वाली है कुछ रिक्वायरमेंट हमारी स्टील ट्यूब्स की।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.54,
      "end_s": 15.0,
      "text_en": "Tubes?",
      "text_native": "ट्यूब्स?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 17.84,
      "text_en": "So you don't purchase sheet coils etc., sir?",
      "text_native": "तो शीट कॉइल्स वगेरा नहीं करते सर आप परचेस?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.04,
      "end_s": 20.5,
      "text_en": "We are not doing it right now. We will do it after some time.",
      "text_native": "अभी तो नहीं कर रहे हैं। कुछ टाइम बाद करेंगे।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.54,
      "text_en": "Okay, you will do it after some time.",
      "text_native": "अच्छा, कुछ टाइम बाद करेंगे।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.54,
      "end_s": 25.0,
      "text_en": "Yes, its requirement is about to come, you can consider next month. For sheets etc.",
      "text_native": "हां, अभी आने वाली है उसकी रिक्वायरमेंट, आप मानो नेक्स्ट मंथ। शीट वगेरा की।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 25.5,
      "text_en": "Next month?",
      "text_native": "नेक्स्ट मंथ?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 16,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 30.0,
      "text_en": "Yes, yes. Because we were stocking sheet coil. So you will get that from us at a good price.",
      "text_native": "हां हां। क्योंकि शीट कॉइल ही अपन मतलब स्टॉक कर रहे थे। तो वो तो मिल जाएगा अपना अच्छे प्राइस में।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 17,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 30.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 36.5,
      "text_en": "Okay, fine. I have sent you a WhatsApp. You can save my number, it has my mail ID too. So if there's anything in sheet metal, please let me know, sir.",
      "text_native": "चलो ठीक है, मैंने ना आपको WhatsApp डाल दिया है। आप मेरा नंबर सेव कर लेना, मेल आईडी भी है मेरा। तो कुछ शीट मेटल में हो तो बताना सर।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 19,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 37.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 37.8,
      "text_en": "What is your name?",
      "text_native": "आपका क्या नाम हुआ?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 39.0,
      "text_en": "My name is Karthik.",
      "text_native": "मेरा नाम कार्तिक है।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 22,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 39.8,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178972439721",
      "idx": 23,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 41.0,
      "text_en": "Karthikeya Chauhan.",
      "text_native": "कार्तिकेय चौहान।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 24,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 42.5,
      "text_en": "Okay, fine ji. Fine.",
      "text_native": "अच्छा, ठीक है जी। ठीक है।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 25,
      "speaker": "agent",
      "start_s": 42.5,
      "end_s": 43.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178972439721",
      "idx": 26,
      "speaker": "customer",
      "start_s": 43.0,
      "end_s": 43.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178972439721",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, good afternoon, Karthik was speaking from JSW One.",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178972439721",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Because we were stocking sheet coil. So you will get that from us at a good price.",
      "comment": "After the customer mentioned a future need for sheets, the agent provided a relevant hook based on availability and price."
    },
    {
      "ucid": "21112178972439721",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions to understand the customer's business or future requirement."
    },
    {
      "ucid": "21112178972439721",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So you will get that from us at a good price.",
      "comment": "The agent mentioned a 'good price' but did not deliver a structured pitch with 2-3 relevant USPs."
    },
    {
      "ucid": "21112178972439721",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Next month?",
      "comment": "Although the customer mentioned a future requirement, the agent did not attempt to qualify it by asking for grade, size, quantity, or location."
    },
    {
      "ucid": "21112178972439721",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So if there's anything in sheet metal, please let me know, sir.",
      "comment": "The agent did not establish a committed next step, instead leaving it to the customer to re-initiate contact."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}