{
  "ucid": "21112178972417791",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 15:06:17",
  "end_time": "2026-09-18 15:07:11",
  "duration_sec": 54,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA83886c996757a38044b78cd7a529d453.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1399,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972417791__DIA83886c996757a38044b78cd7a529d453.mp3",
  "audio_bytes": 135432,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 45.144,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello. Sai Siddhi Enterprise?   (हॅलो. साई सिद्धी एंटरप्राइज?)\n[3s] CUSTOMER: Yes, tell me.   (हा बोला ना.)\n[3s] AGENT: Sir, Anukriti speaking from JSW One.   (सर, अनुकृती बोलतेय JSW One मधून.)\n[5s] CUSTOMER: From where?   (कुठून?)\n[6s] AGENT: JSW One, Jindal Steel.   (JSW One, जिंदाल स्टील.)\n[8s] CUSTOMER: Tell me, madam.   (बोला ना मॅडम.)\n[8s] AGENT: Sir, I wanted to ask if you have any requirement for GI coil.   (सर, काही रिक्वायरमेंट आहे का विचारायचं होतं GI coil मध्ये.)\n[12s] CUSTOMER: Not in GI right now, right now I have it in aluminium.   (आता GI मध्ये नाही, आता माझं aluminium मध्ये आहे.)\n[14s] AGENT: In aluminium?   (Aluminium मध्ये?)\n[15s] CUSTOMER: Yes.   (हो.)\n[16s] AGENT: Okay. Don't you do MS metal now, in GI GP?   (अच्छा. MS metal नाही करत का तुम्ही आता GI GP मध्ये?)\n[19s] CUSTOMER: No, I do GI GP now, but right now my requirement is in aluminium. Another job has come up. The work is in that, I mean.   (नाही, आता GI GP मध्ये करतो, पण आता माझी रिक्वायरमेंट aluminium मध्ये आहे. एक काम दुसरं आलेलं. त्याच्यामध्ये आहे काम म्हटलं.)\n[23s] AGENT: We don't do aluminium, sir. Aluminium and SS.   (Aluminium नाही सर करत आपण. Aluminium आणि SS.)\n[26s] CUSTOMER: You don't?   (नाही का?)\n[26s] AGENT: No.   (नाही.)\n[26s] CUSTOMER: Okay, it's fine, madam.   (ओके, चालेल मॅडम.)\n[28s] AGENT: Okay. Thank you.   (चालेल. थँक्यू.)\n[29s] CUSTOMER: Okay.   (ओके.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the microphone.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Remember to always ask for permission to speak at the start of the call, and then provide a value hook before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "aluminium",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the lead to ask about GI coil requirements. The customer clarified that their current need is for aluminium, a material JSW One does not supply. The agent confirmed this product was outside their catalogue and correctly ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking from JSW One.\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to ask if you have any requirement for GI coil.\", \"comment\": \"The agent did not provide a price or availability hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated their need was for a different material.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was disqualified early on a material mismatch.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to ask if you have any requirement for GI coil.\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Thank you.\", \"comment\": \"The call was ended without establishing any potential future follow-up or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to always ask for permission to speak at the start of the call, and then provide a value hook before asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"aluminium\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the lead to ask about GI coil requirements. The customer clarified that their current need is for aluminium, a material JSW One does not supply. The agent confirmed this product was outside their catalogue and correctly ended the call.\"}",
  "error": null,
  "latency_ms": 32757,
  "input_tokens": 3067,
  "output_tokens": 704,
  "created_at": "2026-09-25 11:56:08",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.57,
  "agent_talk_sec": 16.2,
  "customer_talk_sec": 12.2,
  "dead_air_sec": 25.6,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 188.9,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 51,
  "words_customer": 55,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972417791",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.0,
      "end_s": 1.4,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178972417791",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 2.8,
      "text_en": "Hello. Sai Siddhi Enterprise?",
      "text_native": "हॅलो. साई सिद्धी एंटरप्राइज?"
    },
    {
      "ucid": "21112178972417791",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Yes, tell me.",
      "text_native": "हा बोला ना."
    },
    {
      "ucid": "21112178972417791",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.2,
      "text_en": "Sir, Anukriti speaking from JSW One.",
      "text_native": "सर, अनुकृती बोलतेय JSW One मधून."
    },
    {
      "ucid": "21112178972417791",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 6.2,
      "text_en": "From where?",
      "text_native": "कुठून?"
    },
    {
      "ucid": "21112178972417791",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 7.8,
      "text_en": "JSW One, Jindal Steel.",
      "text_native": "JSW One, जिंदाल स्टील."
    },
    {
      "ucid": "21112178972417791",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.5,
      "text_en": "Tell me, madam.",
      "text_native": "बोला ना मॅडम."
    },
    {
      "ucid": "21112178972417791",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 11.5,
      "text_en": "Sir, I wanted to ask if you have any requirement for GI coil.",
      "text_native": "सर, काही रिक्वायरमेंट आहे का विचारायचं होतं GI coil मध्ये."
    },
    {
      "ucid": "21112178972417791",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 14.2,
      "text_en": "Not in GI right now, right now I have it in aluminium.",
      "text_native": "आता GI मध्ये नाही, आता माझं aluminium मध्ये आहे."
    },
    {
      "ucid": "21112178972417791",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 15.0,
      "text_en": "In aluminium?",
      "text_native": "Aluminium मध्ये?"
    },
    {
      "ucid": "21112178972417791",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.5,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178972417791",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 19.0,
      "text_en": "Okay. Don't you do MS metal now, in GI GP?",
      "text_native": "अच्छा. MS metal नाही करत का तुम्ही आता GI GP मध्ये?"
    },
    {
      "ucid": "21112178972417791",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 23.0,
      "text_en": "No, I do GI GP now, but right now my requirement is in aluminium. Another job has come up. The work is in that, I mean.",
      "text_native": "नाही, आता GI GP मध्ये करतो, पण आता माझी रिक्वायरमेंट aluminium मध्ये आहे. एक काम दुसरं आलेलं. त्याच्यामध्ये आहे काम म्हटलं."
    },
    {
      "ucid": "21112178972417791",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 25.5,
      "text_en": "We don't do aluminium, sir. Aluminium and SS.",
      "text_native": "Aluminium नाही सर करत आपण. Aluminium आणि SS."
    },
    {
      "ucid": "21112178972417791",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 26.0,
      "text_en": "You don't?",
      "text_native": "नाही का?"
    },
    {
      "ucid": "21112178972417791",
      "idx": 15,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 26.5,
      "text_en": "No.",
      "text_native": "नाही."
    },
    {
      "ucid": "21112178972417791",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 27.8,
      "text_en": "Okay, it's fine, madam.",
      "text_native": "ओके, चालेल मॅडम."
    },
    {
      "ucid": "21112178972417791",
      "idx": 17,
      "speaker": "agent",
      "start_s": 27.8,
      "end_s": 28.8,
      "text_en": "Okay. Thank you.",
      "text_native": "चालेल. थँक्यू."
    },
    {
      "ucid": "21112178972417791",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 29.5,
      "text_en": "Okay.",
      "text_native": "ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178972417791",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, Anukriti speaking from JSW One.",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178972417791",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to ask if you have any requirement for GI coil.",
      "comment": "The agent did not provide a price or availability hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178972417791",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated their need was for a different material."
    },
    {
      "ucid": "21112178972417791",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was disqualified early on a material mismatch."
    },
    {
      "ucid": "21112178972417791",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to ask if you have any requirement for GI coil.",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178972417791",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. Thank you.",
      "comment": "The call was ended without establishing any potential future follow-up or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}