Call 21112178972323782 2026-09-18 · Ronak Mehta · 2:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 27 turns, clean transcript (4% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (other conversations) on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.57
confidence high · +8/−2
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a price or availability hook; instead, opened with a direct product requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked about the customer's business line (Q1) and current brand (Q4), falling short of the 3-question threshold for 'partial'.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−2.0 pts
Qualify
Although a current requirement was confirmed, the agent failed to capture the quantity needed, which is a critical detail for qualification.
How Sajal Bhaskar did it on a
9.0/10 call —
Requirement, sir, you can note it down. I need 5060 CR, I need coil.
did well
Opener & permission
AGENT: Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One. CUSTOMER: Yes sir, tell me.
Pitch (2-3 USPs)
AGENT: Sir, I will get it done for you, you will get it cheaper than the dealer directly...
Summary
The customer, a construction contractor in Alwar, confirmed he is an existing JSW TMT user with a current requirement. The agent identified the product and location, pitched a better direct price, and agreed to send a quote on WhatsApp. The call ended with a committed next step, but the agent failed to capture the required quantity.
Coaching
You successfully identified a current need, but you missed asking for the quantity. Without knowing the tonnage, you can't create a meaningful quote or assess the opportunity.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | AGENT: Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One. CUSTOMER: Yes sir, tell me. The customer's immediate positive engagement ('Yes sir, tell me') served as implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Sir, do you have any requirement for PPGL or CR HR right now? Agent did not lead with a price or availability hook; instead, opened with a direct product requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | AGENT: What do you deal in? ... AGENT: Which one do you take? Which grade do you take? Agent only asked about the customer's business line (Q1) and current brand (Q4), falling short of the 3-question threshold for 'partial'. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | AGENT: Sir, I will get it done for you, you will get it cheaper than the dealer directly... After discovering the customer buys from dealers, the agent pitched a relevant price USP (cheaper direct price). |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: Let's fix the rate once, we will purchase it, not much. Although a current requirement was confirmed, the agent failed to capture the quantity needed, which is a critical detail for qualification. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Okay, I'll do it on WhatsApp. Agent and customer agreed on a clear next step: agent to send details and pricing on WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | CUSTOMER: So WhatsApp it to me, sir, I am driving a bit. |
AGENT: Okay, I'll do it on WhatsApp. It's going for 61700, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.558 | 30.7s | 24.3s | 69.0s | 4.3s | 355.7 | 0 | 13 | 14 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Okay, if they also do it then again
ठीक है, वो लोग भी करेंगे तो फिर से
agent
4.2s
Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One.
ओह सत्यदेव जी नमस्ते, रौनक मेहता बात कर रहा हूं JSW One से।
customer
6.4s
Yes sir, tell me.
जी सर, बोलिए।
agent
7.0s
Sir, do you have any requirement for PPGL or CR HR right now?
सर, कुछ अभी रिक्वायरमेंट आ रही है आपको PPGL में या फिर CR HR में कुछ?
customer
10.0s
Not right now.
अभी फिलहाल नहीं है।
agent
11.0s
Okay. What do you deal in? Only PPGL or do you deal in other products as well, sir? How is it?
ओके। किस चीज में आप PPGL में ही डील करते हैं या दूसरे कोई प्रोडक्ट में भी करते हैं सर? कैसा है?
customer
14.5s
In the construction line, sir, everything.
कंस्ट्रक्शन लाइन में सर, सब चीज।
agent
16.0s
So you need TMT and all?
तो TMT VMT लगता है आपको?
customer
17.0s
Yes, TMT is needed, plain sheets are also needed.
हां, TMT भी लगता है, प्लेन शीट भी लगते हैं।
agent
18.9s
Which one do you take? Which grade do you take?
कौनसा लेते हैं? कौनसे ग्रेड का लेते हो आप?
customer
20.3s
We take JSW only, sir.
JSW ही लेते हैं सर।
agent
21.2s
Okay. Okay, in JSW TMT, which one do you take? One TMT, Neo steel, which one do you take?
अच्छा। अच्छा, JSW में TMT में कौनसा लेते हो? One TMT, Neo steel, कौनसा लेते हो?
customer
24.5s
Neo.
agent
25.2s
Neo. Sir, I will get it done for you, you will get it cheaper than the dealer directly, you will have a tie-up with us as well.
Neo. सर, करके दे दूंगा ना, डायरेक्टली आपको डीलर से सस्ता मिल जाएगा, आपको टाई-अप हो जाएगा हमारे साथ भी आपका।
customer
29.6s
Okay sir, send me one of those, I am WhatsApping you, send the details.
चलो सर, अपने एक वो भेज देना, मेरे पे WhatsApp कर रहा हूं मैं, डिटेल सेंड कर देना।
agent
33.5s
Where do you need it? In Alwar?
आपको कहां पे चाहिए? अलवर में?
customer
34.9s
In Alwar, have you heard of Kotputli, Behror, Neemrana?
अलवर में कोटपुतली, बहरोड़, नीमराना सुना है?
agent
37.5s
Where?
कहां पे?
customer
38.1s
Neemrana, Neemrana.
नीमराना, नीमराना।
agent
39.5s
Okay. So I'll give it to you on WhatsApp, send me the address on that. Right now, do you have this requirement for TMT currently?
अच्छा। तो आपको WhatsApp पे देता हूं, मुझे उस पे भेज देना एड्रेस। अभी ये रिक्वायरमेंट आ रही है अभी आपको TMT की अभी करंट में?
customer
43.5s
Yes, for TMT, TMT there is a requirement currently.
हां, TMT, TMT की तो है करंट में।
agent
45.1s
By when are you planning to purchase?
कब तक का परचेस करने का प्लान है?
customer
46.5s
Let's fix the rate once, we will purchase it, not much.
एक बार रेट फिक्स कर लेते हैं, परचेस तो कर ही लेंगे, ज्यादा नहीं।
agent
48.8s
I can tell you the rate, I just had a dealing going on for 40 tons, so I can tell you the rate, sir.
रेट तो आपको बता देता हूं, अभी मेरा एक डीलिंग चल रहा था 40 ton का ना, तो मैं आपको रेट तो बता सकता हूं सर।
customer
52.6s
So WhatsApp it to me, sir, I am driving a bit.
तो WhatsApp कर दो ना सर, मैं थोड़ा ड्राइविंग कर रहा हूं।
agent
54.5s
Okay, I'll do it on WhatsApp. It's going for 61700, sir.
ओके, मैं WhatsApp पे करता हूं। 61700 चल रहा है सर।
customer
57.0s
[inaudible]