{
  "ucid": "21112178972323782",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 14:50:37",
  "end_time": "2026-09-18 14:52:41",
  "duration_sec": 124,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaea0b4d06c7b99d6464077c31bd29b42.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1402,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972323782__DIAaea0b4d06c7b99d6464077c31bd29b42.mp3",
  "audio_bytes": 291600,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 97.2,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Okay, if they also do it then again   (ठीक है, वो लोग भी करेंगे तो फिर से)\n[4s] AGENT: Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One.   (ओह सत्यदेव जी नमस्ते, रौनक मेहता बात कर रहा हूं JSW One से।)\n[6s] CUSTOMER: Yes sir, tell me.   (जी सर, बोलिए।)\n[7s] AGENT: Sir, do you have any requirement for PPGL or CR HR right now?   (सर, कुछ अभी रिक्वायरमेंट आ रही है आपको PPGL में या फिर CR HR में कुछ?)\n[10s] CUSTOMER: Not right now.   (अभी फिलहाल नहीं है।)\n[11s] AGENT: Okay. What do you deal in? Only PPGL or do you deal in other products as well, sir? How is it?   (ओके। किस चीज में आप PPGL में ही डील करते हैं या दूसरे कोई प्रोडक्ट में भी करते हैं सर? कैसा है?)\n[14s] CUSTOMER: In the construction line, sir, everything.   (कंस्ट्रक्शन लाइन में सर, सब चीज।)\n[16s] AGENT: So you need TMT and all?   (तो TMT VMT लगता है आपको?)\n[17s] CUSTOMER: Yes, TMT is needed, plain sheets are also needed.   (हां, TMT भी लगता है, प्लेन शीट भी लगते हैं।)\n[19s] AGENT: Which one do you take? Which grade do you take?   (कौनसा लेते हैं? कौनसे ग्रेड का लेते हो आप?)\n[20s] CUSTOMER: We take JSW only, sir.   (JSW ही लेते हैं सर।)\n[21s] AGENT: Okay. Okay, in JSW TMT, which one do you take? One TMT, Neo steel, which one do you take?   (अच्छा। अच्छा, JSW में TMT में कौनसा लेते हो? One TMT, Neo steel, कौनसा लेते हो?)\n[24s] CUSTOMER: Neo.\n[25s] AGENT: Neo. Sir, I will get it done for you, you will get it cheaper than the dealer directly, you will have a tie-up with us as well.   (Neo. सर, करके दे दूंगा ना, डायरेक्टली आपको डीलर से सस्ता मिल जाएगा, आपको टाई-अप हो जाएगा हमारे साथ भी आपका।)\n[30s] CUSTOMER: Okay sir, send me one of those, I am WhatsApping you, send the details.   (चलो सर, अपने एक वो भेज देना, मेरे पे WhatsApp कर रहा हूं मैं, डिटेल सेंड कर देना।)\n[34s] AGENT: Where do you need it? In Alwar?   (आपको कहां पे चाहिए? अलवर में?)\n[35s] CUSTOMER: In Alwar, have you heard of Kotputli, Behror, Neemrana?   (अलवर में कोटपुतली, बहरोड़, नीमराना सुना है?)\n[38s] AGENT: Where?   (कहां पे?)\n[38s] CUSTOMER: Neemrana, Neemrana.   (नीमराना, नीमराना।)\n[40s] AGENT: Okay. So I'll give it to you on WhatsApp, send me the address on that. Right now, do you have this requirement for TMT currently?   (अच्छा। तो आपको WhatsApp पे देता हूं, मुझे उस पे भेज देना एड्रेस। अभी ये रिक्वायरमेंट आ रही है अभी आपको TMT की अभी करंट में?)\n[44s] CUSTOMER: Yes, for TMT, TMT there is a requirement currently.   (हां, TMT, TMT की तो है करंट में।)\n[45s] AGENT: By when are you planning to purchase?   (कब तक का परचेस करने का प्लान है?)\n[46s] CUSTOMER: Let's fix the rate once, we will purchase it, not much.   (एक बार रेट फिक्स कर लेते हैं, परचेस तो कर ही लेंगे, ज्यादा नहीं।)\n[49s] AGENT: I can tell you the rate, I just had a dealing going on for 40 tons, so I can tell you the rate, sir.   (रेट तो आपको बता देता हूं, अभी मेरा एक डीलिंग चल रहा था 40 ton का ना, तो मैं आपको रेट तो बता सकता हूं सर।)\n[53s] CUSTOMER: So WhatsApp it to me, sir, I am driving a bit.   (तो WhatsApp कर दो ना सर, मैं थोड़ा ड्राइविंग कर रहा हूं।)\n[54s] AGENT: Okay, I'll do it on WhatsApp. It's going for 61700, sir.   (ओके, मैं WhatsApp पे करता हूं। 61700 चल रहा है सर।)\n[57s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise (other conversations) on the agent's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (4% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You successfully identified a current need, but you missed asking for the quantity. Without knowing the tonnage, you can't create a meaningful quote or assess the opportunity.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a construction contractor in Alwar, confirmed he is an existing JSW TMT user with a current requirement. The agent identified the product and location, pitched a better direct price, and agreed to send a quote on WhatsApp. The call ended with a committed next step, but the agent failed to capture the required quantity.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One. CUSTOMER: Yes sir, tell me.\", \"comment\": \"The customer's immediate positive engagement ('Yes sir, tell me') served as implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, do you have any requirement for PPGL or CR HR right now?\", \"comment\": \"Agent did not lead with a price or availability hook; instead, opened with a direct product requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: What do you deal in? ... AGENT: Which one do you take? Which grade do you take?\", \"comment\": \"Agent only asked about the customer's business line (Q1) and current brand (Q4), falling short of the 3-question threshold for 'partial'.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, I will get it done for you, you will get it cheaper than the dealer directly...\", \"comment\": \"After discovering the customer buys from dealers, the agent pitched a relevant price USP (cheaper direct price).\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Let's fix the rate once, we will purchase it, not much.\", \"comment\": \"Although a current requirement was confirmed, the agent failed to capture the quantity needed, which is a critical detail for qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay, I'll do it on WhatsApp.\", \"comment\": \"Agent and customer agreed on a clear next step: agent to send details and pricing on WhatsApp.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You successfully identified a current need, but you missed asking for the quantity. Without knowing the tonnage, you can't create a meaningful quote or assess the opportunity.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"CUSTOMER: So WhatsApp it to me, sir, I am driving a bit.\", \"response\": \"AGENT: Okay, I'll do it on WhatsApp. It's going for 61700, sir.\"}], \"call_summary\": \"The customer, a construction contractor in Alwar, confirmed he is an existing JSW TMT user with a current requirement. The agent identified the product and location, pitched a better direct price, and agreed to send a quote on WhatsApp. The call ended with a committed next step, but the agent failed to capture the required quantity.\"}",
  "error": null,
  "latency_ms": 35780,
  "input_tokens": 3616,
  "output_tokens": 920,
  "created_at": "2026-09-25 11:56:31",
  "sentiment": "positive",
  "sentiment_score": 0.573,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.558,
  "agent_talk_sec": 30.7,
  "customer_talk_sec": 24.3,
  "dead_air_sec": 69.0,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 355.7,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 14,
  "discovery_qs": 14,
  "words_agent": 182,
  "words_customer": 93,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972323782",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.6,
      "end_s": 3.8,
      "text_en": "Okay, if they also do it then again",
      "text_native": "ठीक है, वो लोग भी करेंगे तो फिर से"
    },
    {
      "ucid": "21112178972323782",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 6.2,
      "text_en": "Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One.",
      "text_native": "ओह सत्यदेव जी नमस्ते, रौनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.4,
      "end_s": 7.0,
      "text_en": "Yes sir, tell me.",
      "text_native": "जी सर, बोलिए।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 9.8,
      "text_en": "Sir, do you have any requirement for PPGL or CR HR right now?",
      "text_native": "सर, कुछ अभी रिक्वायरमेंट आ रही है आपको PPGL में या फिर CR HR में कुछ?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.8,
      "text_en": "Not right now.",
      "text_native": "अभी फिलहाल नहीं है।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 14.5,
      "text_en": "Okay. What do you deal in? Only PPGL or do you deal in other products as well, sir? How is it?",
      "text_native": "ओके। किस चीज में आप PPGL में ही डील करते हैं या दूसरे कोई प्रोडक्ट में भी करते हैं सर? कैसा है?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.8,
      "text_en": "In the construction line, sir, everything.",
      "text_native": "कंस्ट्रक्शन लाइन में सर, सब चीज।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 16.9,
      "text_en": "So you need TMT and all?",
      "text_native": "तो TMT VMT लगता है आपको?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 18.8,
      "text_en": "Yes, TMT is needed, plain sheets are also needed.",
      "text_native": "हां, TMT भी लगता है, प्लेन शीट भी लगते हैं।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 20.2,
      "text_en": "Which one do you take? Which grade do you take?",
      "text_native": "कौनसा लेते हैं? कौनसे ग्रेड का लेते हो आप?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 21.1,
      "text_en": "We take JSW only, sir.",
      "text_native": "JSW ही लेते हैं सर।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 24.2,
      "text_en": "Okay. Okay, in JSW TMT, which one do you take? One TMT, Neo steel, which one do you take?",
      "text_native": "अच्छा। अच्छा, JSW में TMT में कौनसा लेते हो? One TMT, Neo steel, कौनसा लेते हो?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 25.1,
      "text_en": "Neo.",
      "text_native": "Neo."
    },
    {
      "ucid": "21112178972323782",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 29.5,
      "text_en": "Neo. Sir, I will get it done for you, you will get it cheaper than the dealer directly, you will have a tie-up with us as well.",
      "text_native": "Neo. सर, करके दे दूंगा ना, डायरेक्टली आपको डीलर से सस्ता मिल जाएगा, आपको टाई-अप हो जाएगा हमारे साथ भी आपका।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 33.5,
      "text_en": "Okay sir, send me one of those, I am WhatsApping you, send the details.",
      "text_native": "चलो सर, अपने एक वो भेज देना, मेरे पे WhatsApp कर रहा हूं मैं, डिटेल सेंड कर देना।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 34.8,
      "text_en": "Where do you need it? In Alwar?",
      "text_native": "आपको कहां पे चाहिए? अलवर में?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 37.0,
      "text_en": "In Alwar, have you heard of Kotputli, Behror, Neemrana?",
      "text_native": "अलवर में कोटपुतली, बहरोड़, नीमराना सुना है?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 38.0,
      "text_en": "Where?",
      "text_native": "कहां पे?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.1,
      "end_s": 39.1,
      "text_en": "Neemrana, Neemrana.",
      "text_native": "नीमराना, नीमराना।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.5,
      "end_s": 43.5,
      "text_en": "Okay. So I'll give it to you on WhatsApp, send me the address on that. Right now, do you have this requirement for TMT currently?",
      "text_native": "अच्छा। तो आपको WhatsApp पे देता हूं, मुझे उस पे भेज देना एड्रेस। अभी ये रिक्वायरमेंट आ रही है अभी आपको TMT की अभी करंट में?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.5,
      "end_s": 45.0,
      "text_en": "Yes, for TMT, TMT there is a requirement currently.",
      "text_native": "हां, TMT, TMT की तो है करंट में।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 21,
      "speaker": "agent",
      "start_s": 45.1,
      "end_s": 46.2,
      "text_en": "By when are you planning to purchase?",
      "text_native": "कब तक का परचेस करने का प्लान है?"
    },
    {
      "ucid": "21112178972323782",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 48.8,
      "text_en": "Let's fix the rate once, we will purchase it, not much.",
      "text_native": "एक बार रेट फिक्स कर लेते हैं, परचेस तो कर ही लेंगे, ज्यादा नहीं।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.8,
      "end_s": 52.5,
      "text_en": "I can tell you the rate, I just had a dealing going on for 40 tons, so I can tell you the rate, sir.",
      "text_native": "रेट तो आपको बता देता हूं, अभी मेरा एक डीलिंग चल रहा था 40 ton का ना, तो मैं आपको रेट तो बता सकता हूं सर।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 24,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 54.5,
      "text_en": "So WhatsApp it to me, sir, I am driving a bit.",
      "text_native": "तो WhatsApp कर दो ना सर, मैं थोड़ा ड्राइविंग कर रहा हूं।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 25,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 56.8,
      "text_en": "Okay, I'll do it on WhatsApp. It's going for 61700, sir.",
      "text_native": "ओके, मैं WhatsApp पे करता हूं। 61700 चल रहा है सर।"
    },
    {
      "ucid": "21112178972323782",
      "idx": 26,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 59.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178972323782",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Oh Satyadev ji, hello. Raunak Mehta speaking from JSW One. CUSTOMER: Yes sir, tell me.",
      "comment": "The customer's immediate positive engagement ('Yes sir, tell me') served as implicit permission to proceed."
    },
    {
      "ucid": "21112178972323782",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, do you have any requirement for PPGL or CR HR right now?",
      "comment": "Agent did not lead with a price or availability hook; instead, opened with a direct product requirement check."
    },
    {
      "ucid": "21112178972323782",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "AGENT: What do you deal in? ... AGENT: Which one do you take? Which grade do you take?",
      "comment": "Agent only asked about the customer's business line (Q1) and current brand (Q4), falling short of the 3-question threshold for 'partial'."
    },
    {
      "ucid": "21112178972323782",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir, I will get it done for you, you will get it cheaper than the dealer directly...",
      "comment": "After discovering the customer buys from dealers, the agent pitched a relevant price USP (cheaper direct price)."
    },
    {
      "ucid": "21112178972323782",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Let's fix the rate once, we will purchase it, not much.",
      "comment": "Although a current requirement was confirmed, the agent failed to capture the quantity needed, which is a critical detail for qualification."
    },
    {
      "ucid": "21112178972323782",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay, I'll do it on WhatsApp.",
      "comment": "Agent and customer agreed on a clear next step: agent to send details and pricing on WhatsApp."
    }
  ],
  "objections": [
    {
      "ucid": "21112178972323782",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "CUSTOMER: So WhatsApp it to me, sir, I am driving a bit.",
      "response": "AGENT: Okay, I'll do it on WhatsApp. It's going for 61700, sir."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}