Call 21112178972292331 2026-09-18 · dhruv · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Marathi | 10 | new_registration (campaign_name:high) |
Audio: clear: There is a brief moment of silence between the initial greetings.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +1/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer immediately stated they were not a business user, preventing any discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer proactively stated they had no requirement before the agent could ask.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed as a disqualified lead, which does not meet any of the three required positive closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered user. The customer immediately clarified they had downloaded the app by mistake and were not a business user ('I am not a trader or anything'). The agent professionally accepted the information and ended the call.
Coaching
When a customer immediately disqualifies themselves as a non-business user, your response to professionally close the call was correct and efficient.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent only introduced the company before the customer immediately cut in to disqualify themselves. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh, is this Dattatray sir speaking? The agent only confirmed the customer's name before the customer ended the conversation; this is below the threshold for a partial pass. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer immediately stated they were not a business user, preventing any discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before the agent had a chance to explain the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer proactively stated they had no requirement before the agent could ask. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was closed as a disqualified lead, which does not meet any of the three required positive closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.504 | 6.8s | 6.7s | 48.5s | 2.6s | 273.5 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हॅलो?
agent
2.2s
Hello?
हॅलो?
agent
3.3s
Uh, is this Dattatray sir speaking?
अ दत्तात्रय सर बोलताय का?
customer
4.9s
Who is speaking?
कोण बोलताय आपण?
agent
5.9s
Sir, hello, I'm calling from JSW One, Jindal Steel Works.
साहेब नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स.
customer
9.0s
No sir, I mean I had unnecessarily downloaded your app for no reason.
नाही सर, म्हणजे मी unnecessary ते उगाच तुमचं मी ॲप download केलं होतं.
agent
12.6s
Okay, okay, okay.
अच्छा अच्छा अच्छा.
customer
13.1s
I am not a trader or anything.
मी ते व्यापारी नाही किंवा काही नाहीये.
agent
14.8s
No problem at all, I will get it updated then, sir.
काही काही हरकत नाही, मी update करून घेतो मग सर.
customer
17.1s
Okay.