{
  "ucid": "21112178972292331",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 14:45:23",
  "end_time": "2026-09-18 14:46:25",
  "duration_sec": 62,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA25d4aa7bfd2955631e6d0e2e1d51fbad.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1404,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972292331__DIA25d4aa7bfd2955631e6d0e2e1d51fbad.mp3",
  "audio_bytes": 88776,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 29.592,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[3s] AGENT: Uh, is this Dattatray sir speaking?   (अ दत्तात्रय सर बोलताय का?)\n[5s] CUSTOMER: Who is speaking?   (कोण बोलताय आपण?)\n[6s] AGENT: Sir, hello, I'm calling from JSW One, Jindal Steel Works.   (साहेब नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स.)\n[9s] CUSTOMER: No sir, I mean I had unnecessarily downloaded your app for no reason.   (नाही सर, म्हणजे मी unnecessary ते उगाच तुमचं मी ॲप download केलं होतं.)\n[13s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा.)\n[13s] CUSTOMER: I am not a trader or anything.   (मी ते व्यापारी नाही किंवा काही नाहीये.)\n[15s] AGENT: No problem at all, I will get it updated then, sir.   (काही काही हरकत नाही, मी update करून घेतो मग सर.)\n[17s] CUSTOMER: Okay.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a brief moment of silence between the initial greetings.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately disqualifies themselves as a non-business user, your response to professionally close the call was correct and efficient.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user. The customer immediately clarified they had downloaded the app by mistake and were not a business user ('I am not a trader or anything'). The agent professionally accepted the information and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent only introduced the company before the customer immediately cut in to disqualify themselves.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, is this Dattatray sir speaking?\", \"comment\": \"The agent only confirmed the customer's name before the customer ended the conversation; this is below the threshold for a partial pass.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer immediately stated they were not a business user, preventing any discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had a chance to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer proactively stated they had no requirement before the agent could ask.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was closed as a disqualified lead, which does not meet any of the three required positive closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately disqualifies themselves as a non-business user, your response to professionally close the call was correct and efficient.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user. The customer immediately clarified they had downloaded the app by mistake and were not a business user ('I am not a trader or anything'). The agent professionally accepted the information and ended the call.\"}",
  "error": null,
  "latency_ms": 34505,
  "input_tokens": 2871,
  "output_tokens": 663,
  "created_at": "2026-09-25 11:56:31",
  "sentiment": "neutral",
  "sentiment_score": -0.1,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.504,
  "agent_talk_sec": 6.8,
  "customer_talk_sec": 6.7,
  "dead_air_sec": 48.5,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 273.5,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 31,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972292331",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.3,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178972292331",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.61,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178972292331",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.28,
      "end_s": 4.58,
      "text_en": "Uh, is this Dattatray sir speaking?",
      "text_native": "अ दत्तात्रय सर बोलताय का?"
    },
    {
      "ucid": "21112178972292331",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.89,
      "end_s": 5.66,
      "text_en": "Who is speaking?",
      "text_native": "कोण बोलताय आपण?"
    },
    {
      "ucid": "21112178972292331",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.86,
      "end_s": 8.5,
      "text_en": "Sir, hello, I'm calling from JSW One, Jindal Steel Works.",
      "text_native": "साहेब नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स."
    },
    {
      "ucid": "21112178972292331",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 12.48,
      "text_en": "No sir, I mean I had unnecessarily downloaded your app for no reason.",
      "text_native": "नाही सर, म्हणजे मी unnecessary ते उगाच तुमचं मी ॲप download केलं होतं."
    },
    {
      "ucid": "21112178972292331",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.56,
      "end_s": 13.06,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा."
    },
    {
      "ucid": "21112178972292331",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.14,
      "end_s": 14.5,
      "text_en": "I am not a trader or anything.",
      "text_native": "मी ते व्यापारी नाही किंवा काही नाहीये."
    },
    {
      "ucid": "21112178972292331",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.8,
      "end_s": 16.8,
      "text_en": "No problem at all, I will get it updated then, sir.",
      "text_native": "काही काही हरकत नाही, मी update करून घेतो मग सर."
    },
    {
      "ucid": "21112178972292331",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.08,
      "end_s": 17.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178972292331",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent only introduced the company before the customer immediately cut in to disqualify themselves."
    },
    {
      "ucid": "21112178972292331",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, is this Dattatray sir speaking?",
      "comment": "The agent only confirmed the customer's name before the customer ended the conversation; this is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178972292331",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer immediately stated they were not a business user, preventing any discovery questions."
    },
    {
      "ucid": "21112178972292331",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had a chance to explain the platform."
    },
    {
      "ucid": "21112178972292331",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer proactively stated they had no requirement before the agent could ask."
    },
    {
      "ucid": "21112178972292331",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was closed as a disqualified lead, which does not meet any of the three required positive closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}