Call 21112178972225711 2026-09-18 · Jeevan Jeejo · 6:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 73 turns, clean transcript (0% inaudible) | English | 73 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
not_in_stockyard
Agent stated the 300T order would be a plant delivery with a 1-2 week lead time.
customer wanted it 2026-10-01;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +30/−8
from 48 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
First opportunity identified
Although a large opportunity was identified, the agent failed to capture the full specification, critically missing the thickness and width for the HR coils.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent committed to sending a quote but did not agree on a specific follow-up time, failing to meet the full criteria for this step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.5 pts
Full discovery (8 Qs)
The agent successfully discovered business type, application, tonnage, and brand preference, meeting the 'partial' threshold of 4 questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
did well
Warm welcome opener
Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our
Verify basic profile (4 Qs)
am I talking to Infraero LLP?... may I know what's your delivery location?... you are the uh manager or you head the... may I also confirm this is you
Summary
The customer, an industrial facility developer in Pune, has a current requirement for 300 tons of E350 grade HR coil for PEB work. The agent confirmed basic details and the high-level requirement. However, the agent failed to capture critical specifications (thickness, width) needed for a quote and did not educate the customer on the platform's value. The call ended with a promise to send a quote, which cannot be fulfilled with the information gathered.
Coaching
You missed capturing the critical thickness and width for the HR coil, which means you cannot generate the quote you promised; always ensure you have the full specification before committing to a price.
Missed:
NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform. The agent provided a standard, non-aggressive opening that positioned the call as a follow-up to the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | full | 4 | 1.0 | am I talking to Infraero LLP?... may I know what's your delivery location?... you are the uh manager or you head the... may I also confirm this is your WhatsApp number, right? The agent successfully verified the company name, procurement city (Pune), decision-making role, and contact details. |
| NR3 Full discovery (8 Qs) | 3 | partial | 4 | 1.5 | what does Infraero do?... Like what ton, tonnage?... is it like the 300 ton all together or like monthly potential... Any specific make like JSW, Tata, SAIL or anything? The agent successfully discovered business type, application, tonnage, and brand preference, meeting the 'partial' threshold of 4 questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent explained his role as a point of contact, not the platform's value propositions like transparent pricing or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although a large opportunity was identified, the agent failed to capture the full specification, critically missing the thickness and width for the HR coils. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The agent committed to sending a quote but did not agree on a specific follow-up time, failing to meet the full criteria for this step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.69 | 131.9s | 59.2s | 200.9s | 11.5s | 374.8 | 0 | 37 | 36 | 21 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
1.5s
Uh, hello, am I talking to Infraero LLP?
customer
4.6s
Yes.
agent
5.6s
Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform. So are you looking forward for any, yeah, HR, CR sheet or coil?
customer
14.5s
Yeah, yeah, yeah, correct.
agent
16.2s
Okay. Uh so can I get uh details? Like uh what does Infraero do?
customer
19.5s
So, actually we are into industrial facility development. And for that, uh, yeah, yeah, yeah, for that we, we want to purchase the HR coils for our PB work.
agent
27.0s
Okay. And you are exclusively looking for coils, not the sheet, right?
customer
29.7s
Yeah, yeah, yeah, coil, coils.
agent
31.1s
Got it. So you might be having your own cutting machine maybe then.
customer
33.4s
Yeah, yeah, yeah. We'll be giving it to a vendor actually. The purchase is from us and then we'll be giving it to our vendors.
agent
37.8s
Got it. So what HR grade that you're looking? E 250 or 350?
customer
40.0s
350.
agent
40.8s
350.
customer
41.2s
Yeah.
agent
41.8s
Okay. E 350, understood. And how many uh bundles of coils are you looking as initial? Like what ton, tonnage?
customer
45.8s
Uh, so tonnage is like roughly we want to have somewhere around 300 tons.
agent
49.6s
300 tons. Okay.
customer
50.5s
Yeah, correct.
agent
52.0s
Okay. So the 300 tons with the depth, sorry.
agent
53.8s
Yeah, I mean, okay, so the 300 tons that you are uh enquiring right now, is it like the 300 ton all together or like monthly potential or monthly requirement that you have?
customer
58.6s
No, right now, right now currently, uh this much. And in the later, like later stage, again 300 we will be requiring. 300 to 400.
agent
63.5s
No worries, no worries. Yeah.
agent
64.8s
That that works, not a problem. So 300 ton, okay, E 350, it is HR coil that you're looking. Any specific make like JSW, Tata, SAIL or anything?
customer
69.8s
Uh, JSW would do.
agent
71.4s
JSW would do.
customer
72.4s
Yeah.
agent
73.1s
Okay. Because sometimes what happens is as it's a uh big order, we have to supply it from the plant itself. So in case if JSW is there, if there is any shortage, I can let you know. Any other primary make that you would prefer like uh JSW, Tata or SAIL would do or?
customer
81.8s
Tata also would do. Tata would do.
agent
83.5s
Tata would also do. Okay. No worries. Anyways, I'll give the preference for JSW itself.
customer
86.0s
Yeah, yeah, sure.
agent
87.2s
Yeah, got it. And what, yeah, tell me sir.
customer
88.5s
How will I be able to know the pricing?
agent
90.7s
Uh sorry sir, your voice was breaking. Can you repeat?
customer
92.2s
How would I be able to know the rates?
agent
94.3s
Exactly. So that's the, that's the main point that I called you right now because I believe you made the registration today, right?
customer
97.8s
Yeah. No, I haven't made the registration, but I have tried doing but uh I think there was some glitch in the system.
agent
101.5s
I don't know. Oh, okay.
customer
102.5s
No, it's done two days back.
agent
103.5s
Okay.
customer
104.0s
No, no, I made the registration two days back. I guess day before yesterday.
agent
106.8s
Oh, I think the registration time that you have done here shows as 17th, which is yeah, maybe yesterday.
customer
110.0s
Yeah, correct. Correct.
agent
111.1s
Okay, okay, yesterday you did. Not a problem. And also in fact today morning I tried calling you but it was busy. That's why I thought I'll just give you a call back. So how it works is like once when you, yeah, so once when you enter into our platform and register yourself, we get your, you know, details that you share and then I have this conversation with you and I will be your, you know, sales point of contact.
customer
122.0s
Okay.
agent
122.6s
So I'll be supporting you from the, you know, starting till the end, till you receive the material and I can say that till I put a smile on your face, I will be the one who is supporting you.
customer
128.8s
Okay.
agent
129.4s
So basically, yeah, so basically as I have got these couple of details, I just also wanted to uh confirm like uh what exactly is your, you know, um uh delivery timeline? Like how soon you are expecting it?
customer
137.8s
So, I mean, we are expecting it by, you know, if it is as early as possible or maybe it depends like we want to start the work by first week of October. So before that.
agent
144.0s
First week of October. Got it, got it. Not a problem because the plant order deliver, uh plant order delivery will usually take of almost, you know, one to two weeks. So, because it has to be, yeah, because it has to be shipped from our, oh, okay, may I know what's your delivery location?
customer
152.8s
Pune.
agent
154.0s
Oh, it's Pune itself.
customer
155.0s
Yeah, correct.
agent
156.1s
Okay, got it. And I believe you have also, just a moment. Have you given your delivery address? I don't think you might have given your delivery address.
customer
159.8s
No, I haven't.
agent
161.0s
No worries, no worries. I'll update that. Uh, so if it is Pune, then I guess we will be, you know, uh providing the material from either Maharashtra, uh Kalamboli or uh Maharashtra plant. So not a problem. So, and sir, may I know your good name? Sorry.
customer
168.8s
Nipun.
agent
169.8s
Nipun. Okay. And you are the uh manager or you head the...
customer
171.8s
Yeah, yeah, yeah. So, yeah, I, I handle the purchase.
agent
174.5s
You are the MD. Okay, got it.
customer
175.5s
Yeah.
agent
176.5s
Understood, understood. Not a problem. So Nipun, no worries, I'll just help you out with the order. So as I just, you know, enter these details into the system, I'll be able to get the pricing in a couple of minutes or maximum in an hour. And I'll just share you the pricing as well and once when you are, yeah, once when you put it up with your team and then you just give me a go ahead, then I can process it from my end. And we can close this as soon as possible.
customer
188.3s
Yeah, sure, sure. Done, done, done.
agent
189.8s
Perfect, perfect. And may I also confirm this is your WhatsApp number, right? 982246...
customer
192.2s
This is my WhatsApp number, correct.
agent
194.0s
And you have given the mail ID of infraaerollp@gmail.com.
customer
196.5s
Correct, correct.
agent
197.8s
Got it. So I'll share the quotation to the, to your mail as well as your WhatsApp. Kindly check on to that.
customer
201.0s
Perfect. Done.
agent
201.8s
If there is anything, I'll just, you know, call you back again to confirm the details, okay?
customer
204.2s
Yeah.
agent
204.6s
No worries. Thank you, thank you so much, Nipun.
customer
206.2s
Thank you. Yeah.