{ "ucid": "21112178972225711", "call_date": "2026-09-18", "start_time": "2026-09-18 14:34:17", "end_time": "2026-09-18 14:40:49", "duration_sec": 392, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Wrap up time exceeded :0", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf98e31ffda7f9d3905af318868e99a07.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1405, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972225711__DIAf98e31ffda7f9d3905af318868e99a07.mp3", "audio_bytes": 1124280, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 374.76, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello?\n[2s] AGENT: Uh, hello, am I talking to Infraero LLP?\n[5s] CUSTOMER: Yes.\n[6s] AGENT: Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform. So are you looking forward for any, yeah, HR, CR sheet or coil?\n[14s] CUSTOMER: Yeah, yeah, yeah, correct.\n[16s] AGENT: Okay. Uh so can I get uh details? Like uh what does Infraero do?\n[20s] CUSTOMER: So, actually we are into industrial facility development. And for that, uh, yeah, yeah, yeah, for that we, we want to purchase the HR coils for our PB work.\n[27s] AGENT: Okay. And you are exclusively looking for coils, not the sheet, right?\n[30s] CUSTOMER: Yeah, yeah, yeah, coil, coils.\n[31s] AGENT: Got it. So you might be having your own cutting machine maybe then.\n[33s] CUSTOMER: Yeah, yeah, yeah. We'll be giving it to a vendor actually. The purchase is from us and then we'll be giving it to our vendors.\n[38s] AGENT: Got it. So what HR grade that you're looking? E 250 or 350?\n[40s] CUSTOMER: 350.\n[41s] AGENT: 350.\n[41s] CUSTOMER: Yeah.\n[42s] AGENT: Okay. E 350, understood. And how many uh bundles of coils are you looking as initial? Like what ton, tonnage?\n[46s] CUSTOMER: Uh, so tonnage is like roughly we want to have somewhere around 300 tons.\n[50s] AGENT: 300 tons. Okay.\n[50s] CUSTOMER: Yeah, correct.\n[52s] AGENT: Okay. So the 300 tons with the depth, sorry.\n[54s] AGENT: Yeah, I mean, okay, so the 300 tons that you are uh enquiring right now, is it like the 300 ton all together or like monthly potential or monthly requirement that you have?\n[59s] CUSTOMER: No, right now, right now currently, uh this much. And in the later, like later stage, again 300 we will be requiring. 300 to 400.\n[64s] AGENT: No worries, no worries. Yeah.\n[65s] AGENT: That that works, not a problem. So 300 ton, okay, E 350, it is HR coil that you're looking. Any specific make like JSW, Tata, SAIL or anything?\n[70s] CUSTOMER: Uh, JSW would do.\n[71s] AGENT: JSW would do.\n[72s] CUSTOMER: Yeah.\n[73s] AGENT: Okay. Because sometimes what happens is as it's a uh big order, we have to supply it from the plant itself. So in case if JSW is there, if there is any shortage, I can let you know. Any other primary make that you would prefer like uh JSW, Tata or SAIL would do or?\n[82s] CUSTOMER: Tata also would do. Tata would do.\n[84s] AGENT: Tata would also do. Okay. No worries. Anyways, I'll give the preference for JSW itself.\n[86s] CUSTOMER: Yeah, yeah, sure.\n[87s] AGENT: Yeah, got it. And what, yeah, tell me sir.\n[88s] CUSTOMER: How will I be able to know the pricing?\n[91s] AGENT: Uh sorry sir, your voice was breaking. Can you repeat?\n[92s] CUSTOMER: How would I be able to know the rates?\n[94s] AGENT: Exactly. So that's the, that's the main point that I called you right now because I believe you made the registration today, right?\n[98s] CUSTOMER: Yeah. No, I haven't made the registration, but I have tried doing but uh I think there was some glitch in the system.\n[102s] AGENT: I don't know. Oh, okay.\n[102s] CUSTOMER: No, it's done two days back.\n[104s] AGENT: Okay.\n[104s] CUSTOMER: No, no, I made the registration two days back. I guess day before yesterday.\n[107s] AGENT: Oh, I think the registration time that you have done here shows as 17th, which is yeah, maybe yesterday.\n[110s] CUSTOMER: Yeah, correct. Correct.\n[111s] AGENT: Okay, okay, yesterday you did. Not a problem. And also in fact today morning I tried calling you but it was busy. That's why I thought I'll just give you a call back. So how it works is like once when you, yeah, so once when you enter into our platform and register yourself, we get your, you know, details that you share and then I have this conversation with you and I will be your, you know, sales point of contact.\n[122s] CUSTOMER: Okay.\n[123s] AGENT: So I'll be supporting you from the, you know, starting till the end, till you receive the material and I can say that till I put a smile on your face, I will be the one who is supporting you.\n[129s] CUSTOMER: Okay.\n[129s] AGENT: So basically, yeah, so basically as I have got these couple of details, I just also wanted to uh confirm like uh what exactly is your, you know, um uh delivery timeline? Like how soon you are expecting it?\n[138s] CUSTOMER: So, I mean, we are expecting it by, you know, if it is as early as possible or maybe it depends like we want to start the work by first week of October. So before that.\n[144s] AGENT: First week of October. Got it, got it. Not a problem because the plant order deliver, uh plant order delivery will usually take of almost, you know, one to two weeks. So, because it has to be, yeah, because it has to be shipped from our, oh, okay, may I know what's your delivery location?\n[153s] CUSTOMER: Pune.\n[154s] AGENT: Oh, it's Pune itself.\n[155s] CUSTOMER: Yeah, correct.\n[156s] AGENT: Okay, got it. And I believe you have also, just a moment. Have you given your delivery address? I don't think you might have given your delivery address.\n[160s] CUSTOMER: No, I haven't.\n[161s] AGENT: No worries, no worries. I'll update that. Uh, so if it is Pune, then I guess we will be, you know, uh providing the material from either Maharashtra, uh Kalamboli or uh Maharashtra plant. So not a problem. So, and sir, may I know your good name? Sorry.\n[169s] CUSTOMER: Nipun.\n[170s] AGENT: Nipun. Okay. And you are the uh manager or you head the...\n[172s] CUSTOMER: Yeah, yeah, yeah. So, yeah, I, I handle the purchase.\n[174s] AGENT: You are the MD. Okay, got it.\n[176s] CUSTOMER: Yeah.\n[176s] AGENT: Understood, understood. Not a problem. So Nipun, no worries, I'll just help you out with the order. So as I just, you know, enter these details into the system, I'll be able to get the pricing in a couple of minutes or maximum in an hour. And I'll just share you the pricing as well and once when you are, yeah, once when you put it up with your team and then you just give me a go ahead, then I can process it from my end. And we can close this as soon as possible.\n[188s] CUSTOMER: Yeah, sure, sure. Done, done, done.\n[190s] AGENT: Perfect, perfect. And may I also confirm this is your WhatsApp number, right? 982246...\n[192s] CUSTOMER: This is my WhatsApp number, correct.\n[194s] AGENT: And you have given the mail ID of infraaerollp@gmail.com.\n[196s] CUSTOMER: Correct, correct.\n[198s] AGENT: Got it. So I'll share the quotation to the, to your mail as well as your WhatsApp. Kindly check on to that.\n[201s] CUSTOMER: Perfect. Done.\n[202s] AGENT: If there is anything, I'll just, you know, call you back again to confirm the details, okay?\n[204s] CUSTOMER: Yeah.\n[205s] AGENT: No worries. Thank you, thank you so much, Nipun.\n[206s] CUSTOMER: Thank you. Yeah.", "language": "English", "languages": "[\"English\"]", "turn_count": 73, "connected": 1, "audio_notes": "clear: There is some minor background noise, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "73 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 3.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You missed capturing the critical thickness and width for the HR coil, which means you cannot generate the quote you promised; always ensure you have the full specification before committing to a price.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "not_in_stockyard", "supply_details": "Agent stated the 300T order would be a plant delivery with a 1-2 week lead time.", "customer_req_date": "2026-10-01", "agent_committed_date": null, "call_summary": "The customer, an industrial facility developer in Pune, has a current requirement for 300 tons of E350 grade HR coil for PEB work. The agent confirmed basic details and the high-level requirement. However, the agent failed to capture critical specifications (thickness, width) needed for a quote and did not educate the customer on the platform's value. The call ended with a promise to send a quote, which cannot be fulfilled with the information gathered.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform.\", \"comment\": \"The agent provided a standard, non-aggressive opening that positioned the call as a follow-up to the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"am I talking to Infraero LLP?... may I know what's your delivery location?... you are the uh manager or you head the... may I also confirm this is your WhatsApp number, right?\", \"comment\": \"The agent successfully verified the company name, procurement city (Pune), decision-making role, and contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"what does Infraero do?... Like what ton, tonnage?... is it like the 300 ton all together or like monthly potential... Any specific make like JSW, Tata, SAIL or anything?\", \"comment\": \"The agent successfully discovered business type, application, tonnage, and brand preference, meeting the 'partial' threshold of 4 questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent explained his role as a point of contact, not the platform's value propositions like transparent pricing or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a large opportunity was identified, the agent failed to capture the full specification, critically missing the thickness and width for the HR coils.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent committed to sending a quote but did not agree on a specific follow-up time, failing to meet the full criteria for this step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed capturing the critical thickness and width for the HR coil, which means you cannot generate the quote you promised; always ensure you have the full specification before committing to a price.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated the 300T order would be a plant delivery with a 1-2 week lead time.\", \"customer_req_date\": \"2026-10-01\", \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, an industrial facility developer in Pune, has a current requirement for 300 tons of E350 grade HR coil for PEB work. The agent confirmed basic details and the high-level requirement. However, the agent failed to capture critical specifications (thickness, width) needed for a quote and did not educate the customer on the platform's value. The call ended with a promise to send a quote, which cannot be fulfilled with the information gathered.\"}", "error": null, "latency_ms": 40979, "input_tokens": 4802, "output_tokens": 918, "created_at": "2026-09-25 11:56:39", "sentiment": "positive", "sentiment_score": 0.338, "sentiment_confidence": "high", "pos": 30, "neg": 8, "lex_hits": 48, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.69, "agent_talk_sec": 131.9, "customer_talk_sec": 59.2, "dead_air_sec": 200.9, "longest_monologue_sec": 11.5, "agent_wpm": 374.8, "interruptions": 0, "agent_turns": 37, "customer_turns": 36, "discovery_qs": 21, "words_agent": 824, "words_customer": 263, "monologue_heavy": 0, "turns": [ { "ucid": "21112178972225711", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.67, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178972225711", "idx": 1, "speaker": "agent", "start_s": 1.5, "end_s": 4.3, "text_en": "Uh, hello, am I talking to Infraero LLP?", "text_native": "Uh, hello, am I talking to Infraero LLP?" }, { "ucid": "21112178972225711", "idx": 2, "speaker": "customer", "start_s": 4.59, "end_s": 5.0, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178972225711", "idx": 3, "speaker": "agent", "start_s": 5.6, "end_s": 14.18, "text_en": "Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform. So are you looking forward for any, yeah, HR, CR sheet or coil?", "text_native": "Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform. So are you looking forward for any, yeah, HR, CR sheet or coil?" }, { "ucid": "21112178972225711", "idx": 4, "speaker": "customer", "start_s": 14.48, "end_s": 15.8, "text_en": "Yeah, yeah, yeah, correct.", "text_native": "Yeah, yeah, yeah, correct." }, { "ucid": "21112178972225711", "idx": 5, "speaker": "agent", "start_s": 16.2, "end_s": 19.1, "text_en": "Okay. Uh so can I get uh details? Like uh what does Infraero do?", "text_native": "Okay. Uh so can I get uh details? Like uh what does Infraero do?" }, { "ucid": "21112178972225711", "idx": 6, "speaker": "customer", "start_s": 19.5, "end_s": 26.5, "text_en": "So, actually we are into industrial facility development. And for that, uh, yeah, yeah, yeah, for that we, we want to purchase the HR coils for our PB work.", "text_native": "So, actually we are into industrial facility development. And for that, uh, yeah, yeah, yeah, for that we, we want to purchase the HR coils for our PB work." }, { "ucid": "21112178972225711", "idx": 7, "speaker": "agent", "start_s": 27.0, "end_s": 29.5, "text_en": "Okay. And you are exclusively looking for coils, not the sheet, right?", "text_native": "Okay. And you are exclusively looking for coils, not the sheet, right?" }, { "ucid": "21112178972225711", "idx": 8, "speaker": "customer", "start_s": 29.7, "end_s": 30.9, "text_en": "Yeah, yeah, yeah, coil, coils.", "text_native": "Yeah, yeah, yeah, coil, coils." }, { "ucid": "21112178972225711", "idx": 9, "speaker": "agent", "start_s": 31.1, "end_s": 33.2, "text_en": "Got it. So you might be having your own cutting machine maybe then.", "text_native": "Got it. So you might be having your own cutting machine maybe then." }, { "ucid": "21112178972225711", "idx": 10, "speaker": "customer", "start_s": 33.4, "end_s": 37.5, "text_en": "Yeah, yeah, yeah. We'll be giving it to a vendor actually. The purchase is from us and then we'll be giving it to our vendors.", "text_native": "Yeah, yeah, yeah. We'll be giving it to a vendor actually. The purchase is from us and then we'll be giving it to our vendors." }, { "ucid": "21112178972225711", "idx": 11, "speaker": "agent", "start_s": 37.8, "end_s": 40.0, "text_en": "Got it. So what HR grade that you're looking? E 250 or 350?", "text_native": "Got it. So what HR grade that you're looking? E 250 or 350?" }, { "ucid": "21112178972225711", "idx": 12, "speaker": "customer", "start_s": 40.0, "end_s": 40.8, "text_en": "350.", "text_native": "350." }, { "ucid": "21112178972225711", "idx": 13, "speaker": "agent", "start_s": 40.8, "end_s": 41.2, "text_en": "350.", "text_native": "350." }, { "ucid": "21112178972225711", "idx": 14, "speaker": "customer", "start_s": 41.2, "end_s": 41.5, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178972225711", "idx": 15, "speaker": "agent", "start_s": 41.8, "end_s": 45.5, "text_en": "Okay. E 350, understood. And how many uh bundles of coils are you looking as initial? Like what ton, tonnage?", "text_native": "Okay. E 350, understood. And how many uh bundles of coils are you looking as initial? Like what ton, tonnage?" }, { "ucid": "21112178972225711", "idx": 16, "speaker": "customer", "start_s": 45.8, "end_s": 49.2, "text_en": "Uh, so tonnage is like roughly we want to have somewhere around 300 tons.", "text_native": "Uh, so tonnage is like roughly we want to have somewhere around 300 tons." }, { "ucid": "21112178972225711", "idx": 17, "speaker": "agent", "start_s": 49.6, "end_s": 50.5, "text_en": "300 tons. Okay.", "text_native": "300 tons. Okay." }, { "ucid": "21112178972225711", "idx": 18, "speaker": "customer", "start_s": 50.5, "end_s": 51.2, "text_en": "Yeah, correct.", "text_native": "Yeah, correct." }, { "ucid": "21112178972225711", "idx": 19, "speaker": "agent", "start_s": 52.0, "end_s": 53.3, "text_en": "Okay. So the 300 tons with the depth, sorry.", "text_native": "Okay. So the 300 tons with the depth, sorry." }, { "ucid": "21112178972225711", "idx": 20, "speaker": "agent", "start_s": 53.8, "end_s": 58.5, "text_en": "Yeah, I mean, okay, so the 300 tons that you are uh enquiring right now, is it like the 300 ton all together or like monthly potential or monthly requirement that you have?", "text_native": "Yeah, I mean, okay, so the 300 tons that you are uh enquiring right now, is it like the 300 ton all together or like monthly potential or monthly requirement that you have?" }, { "ucid": "21112178972225711", "idx": 21, "speaker": "customer", "start_s": 58.6, "end_s": 63.5, "text_en": "No, right now, right now currently, uh this much. And in the later, like later stage, again 300 we will be requiring. 300 to 400.", "text_native": "No, right now, right now currently, uh this much. And in the later, like later stage, again 300 we will be requiring. 300 to 400." }, { "ucid": "21112178972225711", "idx": 22, "speaker": "agent", "start_s": 63.5, "end_s": 64.5, "text_en": "No worries, no worries. Yeah.", "text_native": "No worries, no worries. Yeah." }, { "ucid": "21112178972225711", "idx": 23, "speaker": "agent", "start_s": 64.8, "end_s": 69.5, "text_en": "That that works, not a problem. So 300 ton, okay, E 350, it is HR coil that you're looking. Any specific make like JSW, Tata, SAIL or anything?", "text_native": "That that works, not a problem. So 300 ton, okay, E 350, it is HR coil that you're looking. Any specific make like JSW, Tata, SAIL or anything?" }, { "ucid": "21112178972225711", "idx": 24, "speaker": "customer", "start_s": 69.8, "end_s": 71.0, "text_en": "Uh, JSW would do.", "text_native": "Uh, JSW would do." }, { "ucid": "21112178972225711", "idx": 25, "speaker": "agent", "start_s": 71.4, "end_s": 72.0, "text_en": "JSW would do.", "text_native": "JSW would do." }, { "ucid": "21112178972225711", "idx": 26, "speaker": "customer", "start_s": 72.4, "end_s": 72.7, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178972225711", "idx": 27, "speaker": "agent", "start_s": 73.1, "end_s": 81.5, "text_en": "Okay. Because sometimes what happens is as it's a uh big order, we have to supply it from the plant itself. So in case if JSW is there, if there is any shortage, I can let you know. Any other primary make that you would prefer like uh JSW, Tata or SAIL would do or?", "text_native": "Okay. Because sometimes what happens is as it's a uh big order, we have to supply it from the plant itself. So in case if JSW is there, if there is any shortage, I can let you know. Any other primary make that you would prefer like uh JSW, Tata or SAIL would do or?" }, { "ucid": "21112178972225711", "idx": 28, "speaker": "customer", "start_s": 81.8, "end_s": 83.5, "text_en": "Tata also would do. Tata would do.", "text_native": "Tata also would do. Tata would do." }, { "ucid": "21112178972225711", "idx": 29, "speaker": "agent", "start_s": 83.5, "end_s": 86.0, "text_en": "Tata would also do. Okay. No worries. Anyways, I'll give the preference for JSW itself.", "text_native": "Tata would also do. Okay. No worries. Anyways, I'll give the preference for JSW itself." }, { "ucid": "21112178972225711", "idx": 30, "speaker": "customer", "start_s": 86.0, "end_s": 86.8, "text_en": "Yeah, yeah, sure.", "text_native": "Yeah, yeah, sure." }, { "ucid": "21112178972225711", "idx": 31, "speaker": "agent", "start_s": 87.2, "end_s": 88.5, "text_en": "Yeah, got it. And what, yeah, tell me sir.", "text_native": "Yeah, got it. And what, yeah, tell me sir." }, { "ucid": "21112178972225711", "idx": 32, "speaker": "customer", "start_s": 88.5, "end_s": 90.2, "text_en": "How will I be able to know the pricing?", "text_native": "How will I be able to know the pricing?" }, { "ucid": "21112178972225711", "idx": 33, "speaker": "agent", "start_s": 90.7, "end_s": 92.2, "text_en": "Uh sorry sir, your voice was breaking. Can you repeat?", "text_native": "Uh sorry sir, your voice was breaking. Can you repeat?" }, { "ucid": "21112178972225711", "idx": 34, "speaker": "customer", "start_s": 92.2, "end_s": 94.0, "text_en": "How would I be able to know the rates?", "text_native": "How would I be able to know the rates?" }, { "ucid": "21112178972225711", "idx": 35, "speaker": "agent", "start_s": 94.3, "end_s": 97.5, "text_en": "Exactly. So that's the, that's the main point that I called you right now because I believe you made the registration today, right?", "text_native": "Exactly. So that's the, that's the main point that I called you right now because I believe you made the registration today, right?" }, { "ucid": "21112178972225711", "idx": 36, "speaker": "customer", "start_s": 97.8, "end_s": 101.5, "text_en": "Yeah. No, I haven't made the registration, but I have tried doing but uh I think there was some glitch in the system.", "text_native": "Yeah. No, I haven't made the registration, but I have tried doing but uh I think there was some glitch in the system." }, { "ucid": "21112178972225711", "idx": 37, "speaker": "agent", "start_s": 101.5, "end_s": 102.5, "text_en": "I don't know. Oh, okay.", "text_native": "I don't know. Oh, okay." }, { "ucid": "21112178972225711", "idx": 38, "speaker": "customer", "start_s": 102.5, "end_s": 103.5, "text_en": "No, it's done two days back.", "text_native": "No, it's done two days back." }, { "ucid": "21112178972225711", "idx": 39, "speaker": "agent", "start_s": 103.5, "end_s": 104.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178972225711", "idx": 40, "speaker": "customer", "start_s": 104.0, "end_s": 106.5, "text_en": "No, no, I made the registration two days back. I guess day before yesterday.", "text_native": "No, no, I made the registration two days back. I guess day before yesterday." }, { "ucid": "21112178972225711", "idx": 41, "speaker": "agent", "start_s": 106.8, "end_s": 109.8, "text_en": "Oh, I think the registration time that you have done here shows as 17th, which is yeah, maybe yesterday.", "text_native": "Oh, I think the registration time that you have done here shows as 17th, which is yeah, maybe yesterday." }, { "ucid": "21112178972225711", "idx": 42, "speaker": "customer", "start_s": 110.0, "end_s": 110.8, "text_en": "Yeah, correct. Correct.", "text_native": "Yeah, correct. Correct." }, { "ucid": "21112178972225711", "idx": 43, "speaker": "agent", "start_s": 111.1, "end_s": 122.0, "text_en": "Okay, okay, yesterday you did. Not a problem. And also in fact today morning I tried calling you but it was busy. That's why I thought I'll just give you a call back. So how it works is like once when you, yeah, so once when you enter into our platform and register yourself, we get your, you know, details that you share and then I have this conversation with you and I will be your, you know, sales point of contact.", "text_native": "Okay, okay, yesterday you did. Not a problem. And also in fact today morning I tried calling you but it was busy. That's why I thought I'll just give you a call back. So how it works is like once when you, yeah, so once when you enter into our platform and register yourself, we get your, you know, details that you share and then I have this conversation with you and I will be your, you know, sales point of contact." }, { "ucid": "21112178972225711", "idx": 44, "speaker": "customer", "start_s": 122.0, "end_s": 122.5, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178972225711", "idx": 45, "speaker": "agent", "start_s": 122.6, "end_s": 128.8, "text_en": "So I'll be supporting you from the, you know, starting till the end, till you receive the material and I can say that till I put a smile on your face, I will be the one who is supporting you.", "text_native": "So I'll be supporting you from the, you know, starting till the end, till you receive the material and I can say that till I put a smile on your face, I will be the one who is supporting you." }, { "ucid": "21112178972225711", "idx": 46, "speaker": "customer", "start_s": 128.8, "end_s": 129.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178972225711", "idx": 47, "speaker": "agent", "start_s": 129.4, "end_s": 137.5, "text_en": "So basically, yeah, so basically as I have got these couple of details, I just also wanted to uh confirm like uh what exactly is your, you know, um uh delivery timeline? Like how soon you are expecting it?", "text_native": "So basically, yeah, so basically as I have got these couple of details, I just also wanted to uh confirm like uh what exactly is your, you know, um uh delivery timeline? Like how soon you are expecting it?" }, { "ucid": "21112178972225711", "idx": 48, "speaker": "customer", "start_s": 137.8, "end_s": 144.0, "text_en": "So, I mean, we are expecting it by, you know, if it is as early as possible or maybe it depends like we want to start the work by first week of October. So before that.", "text_native": "So, I mean, we are expecting it by, you know, if it is as early as possible or maybe it depends like we want to start the work by first week of October. So before that." }, { "ucid": "21112178972225711", "idx": 49, "speaker": "agent", "start_s": 144.0, "end_s": 152.5, "text_en": "First week of October. Got it, got it. Not a problem because the plant order deliver, uh plant order delivery will usually take of almost, you know, one to two weeks. So, because it has to be, yeah, because it has to be shipped from our, oh, okay, may I know what's your delivery location?", "text_native": "First week of October. Got it, got it. Not a problem because the plant order deliver, uh plant order delivery will usually take of almost, you know, one to two weeks. So, because it has to be, yeah, because it has to be shipped from our, oh, okay, may I know what's your delivery location?" }, { "ucid": "21112178972225711", "idx": 50, "speaker": "customer", "start_s": 152.8, "end_s": 153.5, "text_en": "Pune.", "text_native": "Pune." }, { "ucid": "21112178972225711", "idx": 51, "speaker": "agent", "start_s": 154.0, "end_s": 154.9, "text_en": "Oh, it's Pune itself.", "text_native": "Oh, it's Pune itself." }, { "ucid": "21112178972225711", "idx": 52, "speaker": "customer", "start_s": 155.0, "end_s": 155.8, "text_en": "Yeah, correct.", "text_native": "Yeah, correct." }, { "ucid": "21112178972225711", "idx": 53, "speaker": "agent", "start_s": 156.1, "end_s": 159.8, "text_en": "Okay, got it. And I believe you have also, just a moment. Have you given your delivery address? I don't think you might have given your delivery address.", "text_native": "Okay, got it. And I believe you have also, just a moment. Have you given your delivery address? I don't think you might have given your delivery address." }, { "ucid": "21112178972225711", "idx": 54, "speaker": "customer", "start_s": 159.8, "end_s": 160.8, "text_en": "No, I haven't.", "text_native": "No, I haven't." }, { "ucid": "21112178972225711", "idx": 55, "speaker": "agent", "start_s": 161.0, "end_s": 168.5, "text_en": "No worries, no worries. I'll update that. Uh, so if it is Pune, then I guess we will be, you know, uh providing the material from either Maharashtra, uh Kalamboli or uh Maharashtra plant. So not a problem. So, and sir, may I know your good name? Sorry.", "text_native": "No worries, no worries. I'll update that. Uh, so if it is Pune, then I guess we will be, you know, uh providing the material from either Maharashtra, uh Kalamboli or uh Maharashtra plant. So not a problem. So, and sir, may I know your good name? Sorry." }, { "ucid": "21112178972225711", "idx": 56, "speaker": "customer", "start_s": 168.8, "end_s": 169.5, "text_en": "Nipun.", "text_native": "Nipun." }, { "ucid": "21112178972225711", "idx": 57, "speaker": "agent", "start_s": 169.8, "end_s": 171.8, "text_en": "Nipun. Okay. And you are the uh manager or you head the...", "text_native": "Nipun. Okay. And you are the uh manager or you head the..." }, { "ucid": "21112178972225711", "idx": 58, "speaker": "customer", "start_s": 171.8, "end_s": 174.0, "text_en": "Yeah, yeah, yeah. So, yeah, I, I handle the purchase.", "text_native": "Yeah, yeah, yeah. So, yeah, I, I handle the purchase." }, { "ucid": "21112178972225711", "idx": 59, "speaker": "agent", "start_s": 174.5, "end_s": 175.5, "text_en": "You are the MD. Okay, got it.", "text_native": "You are the MD. Okay, got it." }, { "ucid": "21112178972225711", "idx": 60, "speaker": "customer", "start_s": 175.5, "end_s": 176.0, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178972225711", "idx": 61, "speaker": "agent", "start_s": 176.5, "end_s": 188.0, "text_en": "Understood, understood. Not a problem. So Nipun, no worries, I'll just help you out with the order. So as I just, you know, enter these details into the system, I'll be able to get the pricing in a couple of minutes or maximum in an hour. And I'll just share you the pricing as well and once when you are, yeah, once when you put it up with your team and then you just give me a go ahead, then I can process it from my end. And we can close this as soon as possible.", "text_native": "Understood, understood. Not a problem. So Nipun, no worries, I'll just help you out with the order. So as I just, you know, enter these details into the system, I'll be able to get the pricing in a couple of minutes or maximum in an hour. And I'll just share you the pricing as well and once when you are, yeah, once when you put it up with your team and then you just give me a go ahead, then I can process it from my end. And we can close this as soon as possible." }, { "ucid": "21112178972225711", "idx": 62, "speaker": "customer", "start_s": 188.3, "end_s": 189.5, "text_en": "Yeah, sure, sure. Done, done, done.", "text_native": "Yeah, sure, sure. Done, done, done." }, { "ucid": "21112178972225711", "idx": 63, "speaker": "agent", "start_s": 189.8, "end_s": 192.2, "text_en": "Perfect, perfect. And may I also confirm this is your WhatsApp number, right? 982246...", "text_native": "Perfect, perfect. And may I also confirm this is your WhatsApp number, right? 982246..." }, { "ucid": "21112178972225711", "idx": 64, "speaker": "customer", "start_s": 192.2, "end_s": 193.8, "text_en": "This is my WhatsApp number, correct.", "text_native": "This is my WhatsApp number, correct." }, { "ucid": "21112178972225711", "idx": 65, "speaker": "agent", "start_s": 194.0, "end_s": 196.2, "text_en": "And you have given the mail ID of infraaerollp@gmail.com.", "text_native": "And you have given the mail ID of infraaerollp@gmail.com." }, { "ucid": "21112178972225711", "idx": 66, "speaker": "customer", "start_s": 196.5, "end_s": 197.5, "text_en": "Correct, correct.", "text_native": "Correct, correct." }, { "ucid": "21112178972225711", "idx": 67, "speaker": "agent", "start_s": 197.8, "end_s": 201.0, "text_en": "Got it. So I'll share the quotation to the, to your mail as well as your WhatsApp. Kindly check on to that.", "text_native": "Got it. So I'll share the quotation to the, to your mail as well as your WhatsApp. Kindly check on to that." }, { "ucid": "21112178972225711", "idx": 68, "speaker": "customer", "start_s": 201.0, "end_s": 201.8, "text_en": "Perfect. Done.", "text_native": "Perfect. Done." }, { "ucid": "21112178972225711", "idx": 69, "speaker": "agent", "start_s": 201.8, "end_s": 204.2, "text_en": "If there is anything, I'll just, you know, call you back again to confirm the details, okay?", "text_native": "If there is anything, I'll just, you know, call you back again to confirm the details, okay?" }, { "ucid": "21112178972225711", "idx": 70, "speaker": "customer", "start_s": 204.2, "end_s": 204.5, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178972225711", "idx": 71, "speaker": "agent", "start_s": 204.6, "end_s": 206.2, "text_en": "No worries. Thank you, thank you so much, Nipun.", "text_native": "No worries. Thank you, thank you so much, Nipun." }, { "ucid": "21112178972225711", "idx": 72, "speaker": "customer", "start_s": 206.2, "end_s": 207.2, "text_en": "Thank you. Yeah.", "text_native": "Thank you. Yeah." } ], "steps": [ { "ucid": "21112178972225711", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh, sir, this is Jeevan calling from JSW One platform. Uh just wanted to, yeah, just wanted to check regarding your, you know, uh registration at our platform.", "comment": "The agent provided a standard, non-aggressive opening that positioned the call as a follow-up to the customer's registration." }, { "ucid": "21112178972225711", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "full", "earned": 1.0, "questions_hit": 4, "evidence": "am I talking to Infraero LLP?... may I know what's your delivery location?... you are the uh manager or you head the... may I also confirm this is your WhatsApp number, right?", "comment": "The agent successfully verified the company name, procurement city (Pune), decision-making role, and contact details." }, { "ucid": "21112178972225711", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "what does Infraero do?... Like what ton, tonnage?... is it like the 300 ton all together or like monthly potential... Any specific make like JSW, Tata, SAIL or anything?", "comment": "The agent successfully discovered business type, application, tonnage, and brand preference, meeting the 'partial' threshold of 4 questions." }, { "ucid": "21112178972225711", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent explained his role as a point of contact, not the platform's value propositions like transparent pricing or stock availability." }, { "ucid": "21112178972225711", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although a large opportunity was identified, the agent failed to capture the full specification, critically missing the thickness and width for the HR coils." }, { "ucid": "21112178972225711", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent committed to sending a quote but did not agree on a specific follow-up time, failing to meet the full criteria for this step." } ], "objections": [], "missed_steps": [ "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }