{
  "ucid": "21112178972215511",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 14:32:35",
  "end_time": "2026-09-18 14:33:35",
  "duration_sec": 60,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3ab0a7e02c522ea5f2e3a781929b1e03.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1406,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972215511__DIA3ab0a7e02c522ea5f2e3a781929b1e03.mp3",
  "audio_bytes": 108648,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 36.216,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (ಹಲೋ?)\n[3s] AGENT: Hello, am I speaking with Prashant sir?   (ನಮಸ್ಕಾರ, ಪ್ರಶಾಂತ್ ಸರ್ ಅವರು ಮಾತಾಡಿದ್ದ?)\n[5s] CUSTOMER: Yes, tell me.   (ಹಾ, ಹೇಳಿ.)\n[6s] AGENT: Sir, I am calling from JSW.   (ಸರ್, JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.)\n[8s] CUSTOMER: From where?   (ಎಲ್ಲಿಂದ?)\n[9s] AGENT: JSW One platform.   (JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್.)\n[10s] CUSTOMER: Yes, tell me, tell me.   (ಹಾ, ಹೇಳಿ ಹೇಳಿ.)\n[11s] AGENT: Yes sir. Is there any new steel requirement?   (ಹಾ ಸರ್. ಏನಾದ್ರೂ ಹೊಸ steel requirement ಇದೆಯಾ ಅಂತ?)\n[14s] CUSTOMER: No, no. We have now, I mean, we have closed that business.   (ಇಲ್ಲ ಇಲ್ಲ. ನಾವು ಈಗ ಅಂದ್ರೆ ಅದು ಬಿಸಿನೆಸ್ ಕ್ಲೋಸ್ ಮಾಡಿದ್ದೀವಿ.)\n[17s] AGENT: Oh, is it?   (ಹೌದಾ?)\n[18s] CUSTOMER: Hm.   (ಹ್ಮ್.)\n[18s] AGENT: Oh, you are not doing trading now?   (ಓ, trading ಮಾಡ್ತಾ ಇಲ್ಲ ಇವಾಗ?)\n[20s] CUSTOMER: No, we have stopped it now.   (ಇಲ್ಲ, ಈಗ stop ಮಾಡಿದ್ದೀವಿ.)\n[22s] AGENT: Okay.\n[23s] AGENT: Alright sir, no problem then.   (ಸರಿ ಸರ್, no problem ಆಯ್ತು.)\n[25s] CUSTOMER: Okay, thank you.",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly lower in volume than the agent's, but still clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Remember to always ask for permission to speak and deliver your hook before jumping into qualification, as this builds rapport and gives the customer a reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer, who immediately informed them that they have closed their steel-related business. The agent confirmed the customer is no longer trading in steel and then ended the call. The lead was not qualified as they are no longer in the business.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: JSW One platform. CUSTOMER: Yes, tell me, tell me. AGENT: Yes sir. Is there any new steel requirement?\", \"comment\": \"The agent identified themself and used the customer's name, but failed to ask for permission to speak, jumping directly to a question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any new steel requirement?\", \"comment\": \"The agent did not provide a supply or price hook and instead went straight to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any of the six core discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any new steel requirement?\", \"comment\": \"The agent successfully asked the initial qualifying question to determine if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Alright sir, no problem then.\", \"comment\": \"The agent ended the call politely but did not establish any form of committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Remember to always ask for permission to speak and deliver your hook before jumping into qualification, as this builds rapport and gives the customer a reason to engage.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer, who immediately informed them that they have closed their steel-related business. The agent confirmed the customer is no longer trading in steel and then ended the call. The lead was not qualified as they are no longer in the business.\"}",
  "error": null,
  "latency_ms": 30677,
  "input_tokens": 2947,
  "output_tokens": 723,
  "created_at": "2026-09-25 11:56:30",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.574,
  "agent_talk_sec": 10.5,
  "customer_talk_sec": 7.8,
  "dead_air_sec": 41.7,
  "longest_monologue_sec": 2.4,
  "agent_wpm": 228.6,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 4,
  "words_agent": 40,
  "words_customer": 33,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972215511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 2.0,
      "text_en": "Hello?",
      "text_native": "ಹಲೋ?"
    },
    {
      "ucid": "21112178972215511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 4.5,
      "text_en": "Hello, am I speaking with Prashant sir?",
      "text_native": "ನಮಸ್ಕಾರ, ಪ್ರಶಾಂತ್ ಸರ್ ಅವರು ಮಾತಾಡಿದ್ದ?"
    },
    {
      "ucid": "21112178972215511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.4,
      "text_en": "Yes, tell me.",
      "text_native": "ಹಾ, ಹೇಳಿ."
    },
    {
      "ucid": "21112178972215511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 7.7,
      "text_en": "Sir, I am calling from JSW.",
      "text_native": "ಸರ್, JSW ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178972215511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.4,
      "text_en": "From where?",
      "text_native": "ಎಲ್ಲಿಂದ?"
    },
    {
      "ucid": "21112178972215511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.7,
      "end_s": 9.9,
      "text_en": "JSW One platform.",
      "text_native": "JSW One ಪ್ಲಾಟ್ಫಾರ್ಮ್."
    },
    {
      "ucid": "21112178972215511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.7,
      "text_en": "Yes, tell me, tell me.",
      "text_native": "ಹಾ, ಹೇಳಿ ಹೇಳಿ."
    },
    {
      "ucid": "21112178972215511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.4,
      "text_en": "Yes sir. Is there any new steel requirement?",
      "text_native": "ಹಾ ಸರ್. ಏನಾದ್ರೂ ಹೊಸ steel requirement ಇದೆಯಾ ಅಂತ?"
    },
    {
      "ucid": "21112178972215511",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 16.3,
      "text_en": "No, no. We have now, I mean, we have closed that business.",
      "text_native": "ಇಲ್ಲ ಇಲ್ಲ. ನಾವು ಈಗ ಅಂದ್ರೆ ಅದು ಬಿಸಿನೆಸ್ ಕ್ಲೋಸ್ ಮಾಡಿದ್ದೀವಿ."
    },
    {
      "ucid": "21112178972215511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.2,
      "text_en": "Oh, is it?",
      "text_native": "ಹೌದಾ?"
    },
    {
      "ucid": "21112178972215511",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 17.9,
      "text_en": "Hm.",
      "text_native": "ಹ್ಮ್."
    },
    {
      "ucid": "21112178972215511",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.9,
      "text_en": "Oh, you are not doing trading now?",
      "text_native": "ಓ, trading ಮಾಡ್ತಾ ಇಲ್ಲ ಇವಾಗ?"
    },
    {
      "ucid": "21112178972215511",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 21.5,
      "text_en": "No, we have stopped it now.",
      "text_native": "ಇಲ್ಲ, ಈಗ stop ಮಾಡಿದ್ದೀವಿ."
    },
    {
      "ucid": "21112178972215511",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 22.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178972215511",
      "idx": 14,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 24.2,
      "text_en": "Alright sir, no problem then.",
      "text_native": "ಸರಿ ಸರ್, no problem ಆಯ್ತು."
    },
    {
      "ucid": "21112178972215511",
      "idx": 15,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 25.6,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178972215511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: JSW One platform. CUSTOMER: Yes, tell me, tell me. AGENT: Yes sir. Is there any new steel requirement?",
      "comment": "The agent identified themself and used the customer's name, but failed to ask for permission to speak, jumping directly to a question."
    },
    {
      "ucid": "21112178972215511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any new steel requirement?",
      "comment": "The agent did not provide a supply or price hook and instead went straight to a qualifying question."
    },
    {
      "ucid": "21112178972215511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any of the six core discovery questions could be asked."
    },
    {
      "ucid": "21112178972215511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178972215511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any new steel requirement?",
      "comment": "The agent successfully asked the initial qualifying question to determine if a current requirement exists."
    },
    {
      "ucid": "21112178972215511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Alright sir, no problem then.",
      "comment": "The agent ended the call politely but did not establish any form of committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}