Call 21112178972199941 2026-09-18 · Aditya Pandey · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from a call center on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.49
confidence high · +2/−14
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent failed to use the correct customer name and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook entirely and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions about the customer's business, volume, or applications.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: do you have any requirement for steel right now, sir?
Summary
The agent called a lead but used the wrong company name. Without attempting a hook or any discovery, the agent asked directly for a steel requirement. The customer stated they had no current need, and the agent ended the call by offering to send his number via WhatsApp.
Coaching
You skipped the hook and discovery steps, jumping straight to asking for a requirement, which resulted in an immediate shutdown from the customer.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, 3D Iron Technology? CUSTOMER: No, no. The agent failed to use the correct customer name and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook entirely and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, volume, or applications. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: do you have any requirement for steel right now, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: I will WhatsApp you my number, if you have any requirement in the future, please let me know. This is not a committed next step; it lacks a specific action like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.738 heavy | 12.7s | 4.5s | 36.8s | 4.0s | 321.3 | 0 | 5 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
2.0s
Hello, 3D Iron Technology?
हेलो, 3D Iron Technology?
customer
3.9s
No, no.
नहीं नहीं।
customer
4.9s
Sir?
सर जी?
agent
5.3s
Hello?
हेलो?
customer
5.9s
Yes, hello.
हां, हेलो।
agent
6.7s
Yes sir, you were registered on our platform, right? This call was regarding that, I was calling from JSW One.
हां सर जी, आप हमारे प्लेटफॉर्म पे रजिस्टर थे ना, उसी के रिगार्डिंग कॉल था, JSW One से बात कर रहा था।
customer
11.5s
Hmm, tell me.
हम्म, बताइए।
agent
12.5s
Sir, you were registered on our platform, so the call was regarding that, do you have any requirement for steel right now, sir?
सर जी, हमारे प्लेटफॉर्म पे आप वही रजिस्टर थे तो उसी के रिगार्डिंग कॉल था कि आपका कुछ रिक्वायरमेंट है सर steel में अभी?
customer
16.7s
No no, no requirement right now.
नहीं नहीं, अभी कोई रिक्वायरमेंट नहीं।
agent
18.5s
Okay sir, I will WhatsApp you my number, if you have any requirement in the future, please let me know.
Okay sir, मैं आपको WhatsApp कर देता हूं अपना नंबर, future में कुछ रिक्वायरमेंट है तो बताइएगा।
customer
22.0s
Okay, okay.
ठीक है, ठीक है।