{
  "ucid": "21112178972199941",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 14:29:59",
  "end_time": "2026-09-18 14:30:53",
  "duration_sec": 54,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2a147e85a20a013d22a3e9d5c35b555d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1408,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972199941__DIA2a147e85a20a013d22a3e9d5c35b555d.mp3",
  "audio_bytes": 113832,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 37.944,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello, 3D Iron Technology?   (हेलो, 3D Iron Technology?)\n[4s] CUSTOMER: No, no.   (नहीं नहीं।)\n[5s] CUSTOMER: Sir?   (सर जी?)\n[5s] AGENT: Hello?   (हेलो?)\n[6s] CUSTOMER: Yes, hello.   (हां, हेलो।)\n[7s] AGENT: Yes sir, you were registered on our platform, right? This call was regarding that, I was calling from JSW One.   (हां सर जी, आप हमारे प्लेटफॉर्म पे रजिस्टर थे ना, उसी के रिगार्डिंग कॉल था, JSW One से बात कर रहा था।)\n[12s] CUSTOMER: Hmm, tell me.   (हम्म, बताइए।)\n[12s] AGENT: Sir, you were registered on our platform, so the call was regarding that, do you have any requirement for steel right now, sir?   (सर जी, हमारे प्लेटफॉर्म पे आप वही रजिस्टर थे तो उसी के रिगार्डिंग कॉल था कि आपका कुछ रिक्वायरमेंट है सर steel में अभी?)\n[17s] CUSTOMER: No no, no requirement right now.   (नहीं नहीं, अभी कोई रिक्वायरमेंट नहीं।)\n[18s] AGENT: Okay sir, I will WhatsApp you my number, if you have any requirement in the future, please let me know.   (Okay sir, मैं आपको WhatsApp कर देता हूं अपना नंबर, future में कुछ रिक्वायरमेंट है तो बताइएगा।)\n[22s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from a call center on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery steps, jumping straight to asking for a requirement, which resulted in an immediate shutdown from the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a lead but used the wrong company name. Without attempting a hook or any discovery, the agent asked directly for a steel requirement. The customer stated they had no current need, and the agent ended the call by offering to send his number via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, 3D Iron Technology? CUSTOMER: No, no.\", \"comment\": \"The agent failed to use the correct customer name and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook entirely and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions about the customer's business, volume, or applications.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: do you have any requirement for steel right now, sir?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I will WhatsApp you my number, if you have any requirement in the future, please let me know.\", \"comment\": \"This is not a committed next step; it lacks a specific action like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery steps, jumping straight to asking for a requirement, which resulted in an immediate shutdown from the customer.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a lead but used the wrong company name. Without attempting a hook or any discovery, the agent asked directly for a steel requirement. The customer stated they had no current need, and the agent ended the call by offering to send his number via WhatsApp.\"}",
  "error": null,
  "latency_ms": 28569,
  "input_tokens": 2901,
  "output_tokens": 700,
  "created_at": "2026-09-25 11:56:32",
  "sentiment": "negative",
  "sentiment_score": -0.494,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 14,
  "lex_hits": 10,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.738,
  "agent_talk_sec": 12.7,
  "customer_talk_sec": 4.5,
  "dead_air_sec": 36.8,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 321.3,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 68,
  "words_customer": 17,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178972199941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.0,
      "end_s": 1.47,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178972199941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.01,
      "end_s": 3.5,
      "text_en": "Hello, 3D Iron Technology?",
      "text_native": "हेलो, 3D Iron Technology?"
    },
    {
      "ucid": "21112178972199941",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.91,
      "end_s": 4.31,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178972199941",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.28,
      "text_en": "Sir?",
      "text_native": "सर जी?"
    },
    {
      "ucid": "21112178972199941",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 5.6,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178972199941",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.89,
      "end_s": 6.39,
      "text_en": "Yes, hello.",
      "text_native": "हां, हेलो।"
    },
    {
      "ucid": "21112178972199941",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.67,
      "end_s": 10.23,
      "text_en": "Yes sir, you were registered on our platform, right? This call was regarding that, I was calling from JSW One.",
      "text_native": "हां सर जी, आप हमारे प्लेटफॉर्म पे रजिस्टर थे ना, उसी के रिगार्डिंग कॉल था, JSW One से बात कर रहा था।"
    },
    {
      "ucid": "21112178972199941",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.3,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म, बताइए।"
    },
    {
      "ucid": "21112178972199941",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 16.5,
      "text_en": "Sir, you were registered on our platform, so the call was regarding that, do you have any requirement for steel right now, sir?",
      "text_native": "सर जी, हमारे प्लेटफॉर्म पे आप वही रजिस्टर थे तो उसी के रिगार्डिंग कॉल था कि आपका कुछ रिक्वायरमेंट है सर steel में अभी?"
    },
    {
      "ucid": "21112178972199941",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.7,
      "end_s": 18.2,
      "text_en": "No no, no requirement right now.",
      "text_native": "नहीं नहीं, अभी कोई रिक्वायरमेंट नहीं।"
    },
    {
      "ucid": "21112178972199941",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 21.8,
      "text_en": "Okay sir, I will WhatsApp you my number, if you have any requirement in the future, please let me know.",
      "text_native": "Okay sir, मैं आपको WhatsApp कर देता हूं अपना नंबर, future में कुछ रिक्वायरमेंट है तो बताइएगा।"
    },
    {
      "ucid": "21112178972199941",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 22.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178972199941",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Hello, 3D Iron Technology? CUSTOMER: No, no.",
      "comment": "The agent failed to use the correct customer name and did not ask for permission to speak."
    },
    {
      "ucid": "21112178972199941",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook entirely and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178972199941",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions about the customer's business, volume, or applications."
    },
    {
      "ucid": "21112178972199941",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178972199941",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: do you have any requirement for steel right now, sir?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178972199941",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I will WhatsApp you my number, if you have any requirement in the future, please let me know.",
      "comment": "This is not a committed next step; it lacks a specific action like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}