{
  "ucid": "21112178972171671",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 14:25:16",
  "end_time": "2026-09-18 14:26:05",
  "duration_sec": 49,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2bf4d10f12b05b0673e09abe5cf1dddb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1409,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972171671__DIA2bf4d10f12b05b0673e09abe5cf1dddb.mp3",
  "audio_bytes": 98064,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 32.688,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes, Star Fresh 18?   (हां, Star Fresh 18?)\n[5s] AGENT: Yes.\n[5s] AGENT: Uh sir, good afternoon. This is Aditya from JSW One.\n[9s] CUSTOMER: Sorry?\n[10s] AGENT: Sir, this is Aditya Pandey from JSW One. Am I audible?\n[13s] CUSTOMER: Okay, okay, okay. Uh can you just leave a message? I will call you back. I am driving right now.\n[18s] AGENT: Oh, sorry sir. Got it.\n[20s] CUSTOMER: [inaudible]\n[20s] AGENT: I will send you my message. I will send you my message.\n[22s] CUSTOMER: Thank you, sir. I'll call you.\n[24s] AGENT: Okay, sir. Okay.\n[26s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: A brief utterance from the customer around 19.5s is very faint and inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (7% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer says they are busy or driving, immediately propose a specific time to call them back instead of just agreeing to send a message.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself, but the customer immediately stated they were driving and unable to talk. The customer asked the agent to send a message and said they would call back. The agent agreed, and the call ended without any details being discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, this is Aditya Pandey from JSW One. Am I audible?\", \"comment\": \"The agent did not acknowledge that the customer had submitted a requirement on the platform, which is the required opener for this call type.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before the agent could revalidate any of the customer's requirement details.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any price, timeline, or stock information could be discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Aditya Pandey from JSW One. Am I audible?\", \"comment\": \"The agent did not unnecessarily re-pitch the company or its products; the call was too short for this to occur.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are busy or driving, immediately propose a specific time to call them back instead of just agreeing to send a message.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself, but the customer immediately stated they were driving and unable to talk. The customer asked the agent to send a message and said they would call back. The agent agreed, and the call ended without any details being discussed.\"}",
  "error": null,
  "latency_ms": 21510,
  "input_tokens": 2849,
  "output_tokens": 628,
  "created_at": "2026-09-25 11:56:28",
  "sentiment": "positive",
  "sentiment_score": 0.612,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 2,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.514,
  "agent_talk_sec": 11.2,
  "customer_talk_sec": 10.6,
  "dead_air_sec": 27.2,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 230.4,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 43,
  "words_customer": 34,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178972171671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178972171671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.73,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178972171671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.56,
      "end_s": 4.24,
      "text_en": "Yes, Star Fresh 18?",
      "text_native": "हां, Star Fresh 18?"
    },
    {
      "ucid": "21112178972171671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.56,
      "end_s": 5.0,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178972171671",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 8.43,
      "text_en": "Uh sir, good afternoon. This is Aditya from JSW One.",
      "text_native": "Uh sir, good afternoon. This is Aditya from JSW One."
    },
    {
      "ucid": "21112178972171671",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.55,
      "end_s": 9.69,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178972171671",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.93,
      "end_s": 12.84,
      "text_en": "Sir, this is Aditya Pandey from JSW One. Am I audible?",
      "text_native": "Sir, this is Aditya Pandey from JSW One. Am I audible?"
    },
    {
      "ucid": "21112178972171671",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.9,
      "end_s": 17.84,
      "text_en": "Okay, okay, okay. Uh can you just leave a message? I will call you back. I am driving right now.",
      "text_native": "Okay, okay, okay. Uh can you just leave a message? I will call you back. I am driving right now."
    },
    {
      "ucid": "21112178972171671",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.04,
      "end_s": 19.44,
      "text_en": "Oh, sorry sir. Got it.",
      "text_native": "Oh, sorry sir. Got it."
    },
    {
      "ucid": "21112178972171671",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 20.1,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178972171671",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 22.4,
      "text_en": "I will send you my message. I will send you my message.",
      "text_native": "I will send you my message. I will send you my message."
    },
    {
      "ucid": "21112178972171671",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 23.8,
      "text_en": "Thank you, sir. I'll call you.",
      "text_native": "Thank you, sir. I'll call you."
    },
    {
      "ucid": "21112178972171671",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 25.2,
      "text_en": "Okay, sir. Okay.",
      "text_native": "Okay, sir. Okay."
    },
    {
      "ucid": "21112178972171671",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 26.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178972171671",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, this is Aditya Pandey from JSW One. Am I audible?",
      "comment": "The agent did not acknowledge that the customer had submitted a requirement on the platform, which is the required opener for this call type."
    },
    {
      "ucid": "21112178972171671",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could revalidate any of the customer's requirement details."
    },
    {
      "ucid": "21112178972171671",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178972171671",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any price, timeline, or stock information could be discussed."
    },
    {
      "ucid": "21112178972171671",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, this is Aditya Pandey from JSW One. Am I audible?",
      "comment": "The agent did not unnecessarily re-pitch the company or its products; the call was too short for this to occur."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}