Call 21112178971016211 2026-09-18 · Jeevan Jeejo · 1:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Tamil | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +15/−1
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked one question related to discovery (about quantity/MOQ), failing to probe the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 2 objections
you did not answer:
incumbent_supplier send_price_will_think
We will take it locally here, from Hindustan, from Pioneer.
When an enquiry comes, I will generate it for you... At that time, if their given price and your price suits, we can see.
did well
Qualify
So for now, do you have any HR CR coil sheet requirement, sir?
Summary
The agent contacted a lead registered as a steel trader. The agent skipped the hook and discovery, immediately asking for a requirement. The customer stated they have low, fragmented requirements which they source locally from competitors (Hindustan, Pioneer). The agent mentioned the 5MT MOQ and confirmed local yard presence. The call ended with the agent sending a WhatsApp message and asking the customer to call back if an enquiry arises.
Coaching
You must follow the pitch structure; open the call with a hook to create interest before you ask for a requirement, otherwise the customer has no reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello, greetings sir. I am Jeevan speaking from the JSW One platform. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So for now, do you have any HR CR coil sheet requirement, sir? Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | As per our policy, it is five metric tons. Will it come up to five metric tons? Agent only asked one question related to discovery (about quantity/MOQ), failing to probe the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | So for now, do you have any HR CR coil sheet requirement, sir? Agent successfully asked if a current requirement exists at the beginning of the call. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I have sent you a message on WhatsApp now. Call on that number. The next step is passive and puts the onus on the customer to call back, rather than securing a specific callback date or sending a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | We will take it locally here, from Hindustan, from Pioneer. |
From Summit. |
| send_price_will_think | mishandled | When an enquiry comes, I will generate it for you... At that time, if their given price and your price suits, we can see. |
Okay sir. I have sent you a message on WhatsApp now. Call on that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.493 | 22.2s | 22.8s | 56.0s | 5.3s | 273.0 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello, greetings sir. I am Jeevan speaking from the JSW One platform.
ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்பார்ம்ல இருந்து.
customer
3.8s
Greetings, greetings.
வணக்கம் வணக்கம்.
agent
4.4s
Sir you, yeah, sir you have registered here as BPS Steel Traders. So for now, do you have any HR CR coil sheet requirement, sir?
சார் நீங்க, yeah, சார் நீங்க BPS Steel Traders-ன்னு சொல்லி இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. இப்போ இப்போதைக்கு ஏதாச்சும் HR CR coil sheet requirement இருக்கா சார்?
customer
9.8s
No, for that, my requirement here is very less, sir. We will take it locally here, from Hindustan, from Pioneer.
இல்ல, அதெல்லாம் இங்க எனக்கு requirement ரொம்ப கம்மியா தான் இருக்கும் சார். நாங்க இங்க local-லயே எடுத்துக்குவோம், Hindustan-ல, Pioneer-ல.
agent
14.5s
From Summit.
Summit-ல.
agent
15.8s
There, what is your minimum order? As per our policy, it is five metric tons. Will it come up to five metric tons?
அங்க உங்க minimum order எவ்வளவு வரும்? நம்ம நம்ம policy பிரகாரம் அது five metric ton தான். Five metric ton வரைக்கும் வருமா?
customer
20.6s
No, that will come, sir. But the thing is, it will come as multiple items. That, no, it won't suit us at that exact time. I, where, where is your office located?
இல்ல, அது வரும் சார். பட் அது என்னன்னா multiple item-ஆ வரும். அது இல்ல, கரெக்டா அந்த time-ல நம்மளுக்கு suit ஆகாது. நான், எங்க, எங்க இருக்கீங்க office?
agent
26.6s
Sir, I am calling from Mumbai here. But our yards are there in Chennai, Coimbatore and all.
சார் நான் கூப்பிடுறது இங்க Mumbai-ல இருந்து. ஆனா நம்ம yards அங்க Chennai-ல, Coimbatore-ல எல்லாம் இருக்கு.
customer
30.6s
That's it. I know, I know well that you will get it from here and give it. Yes yes, correct correct. You will get it and give it like that. When an enquiry comes, I will generate it for you.
அதான் தான். நீங்க வந்து இங்க இருந்து தான் எடுத்து குடுப்பீங்கன்னு எனக்கு தெரியும், நல்லா தெரியும். ஆமா ஆமா, கரெக்ட் கரெக்ட். அந்த மாதிரி தான் எடுத்து குடுப்பீங்க. நான் enquiry வரும்போது நான் generate பண்றேன் உங்களுக்கு.
agent
38.0s
At that time
அந்த time-ல
customer
38.5s
At that time, if their given price and your price suits, we can see.
அந்த time-ல அவங்க குடுக்குற price-க்கும் உங்க price-க்கும் suit ஆச்சுன்னா பாத்துக்கலாம்.
agent
41.6s
Okay sir. I have sent you a message on WhatsApp now. Call on that number.
ஓகே சார். நான் இப்போ உங்களுக்கு WhatsApp-ல message போட்டு வச்சிருக்கிறேன். அந்த number-ல கூப்பிடுங்க.
customer
45.1s
Okay, definitely.
ஓகே, கண்டிப்பா.
agent
45.9s
Okay sir. Thank you.
ஓகே சார். Thank you.
customer
47.1s
Thank you.