{
  "ucid": "21112178971016211",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:12:42",
  "end_time": "2026-09-18 11:14:23",
  "duration_sec": 101,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbcb5706fe539460f9fd9c87a50d4a320.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1442,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178971016211__DIAbcb5706fe539460f9fd9c87a50d4a320.mp3",
  "audio_bytes": 216000,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 72.0,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, greetings sir. I am Jeevan speaking from the JSW One platform.   (ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்பார்ம்ல இருந்து.)\n[4s] CUSTOMER: Greetings, greetings.   (வணக்கம் வணக்கம்.)\n[4s] AGENT: Sir you, yeah, sir you have registered here as BPS Steel Traders. So for now, do you have any HR CR coil sheet requirement, sir?   (சார் நீங்க, yeah, சார் நீங்க BPS Steel Traders-ன்னு சொல்லி இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. இப்போ இப்போதைக்கு ஏதாச்சும் HR CR coil sheet requirement இருக்கா சார்?)\n[10s] CUSTOMER: No, for that, my requirement here is very less, sir. We will take it locally here, from Hindustan, from Pioneer.   (இல்ல, அதெல்லாம் இங்க எனக்கு requirement ரொம்ப கம்மியா தான் இருக்கும் சார். நாங்க இங்க local-லயே எடுத்துக்குவோம், Hindustan-ல, Pioneer-ல.)\n[14s] AGENT: From Summit.   (Summit-ல.)\n[16s] AGENT: There, what is your minimum order? As per our policy, it is five metric tons. Will it come up to five metric tons?   (அங்க உங்க minimum order எவ்வளவு வரும்? நம்ம நம்ம policy பிரகாரம் அது five metric ton தான். Five metric ton வரைக்கும் வருமா?)\n[21s] CUSTOMER: No, that will come, sir. But the thing is, it will come as multiple items. That, no, it won't suit us at that exact time. I, where, where is your office located?   (இல்ல, அது வரும் சார். பட் அது என்னன்னா multiple item-ஆ வரும். அது இல்ல, கரெக்டா அந்த time-ல நம்மளுக்கு suit ஆகாது. நான், எங்க, எங்க இருக்கீங்க office?)\n[27s] AGENT: Sir, I am calling from Mumbai here. But our yards are there in Chennai, Coimbatore and all.   (சார் நான் கூப்பிடுறது இங்க Mumbai-ல இருந்து. ஆனா நம்ம yards அங்க Chennai-ல, Coimbatore-ல எல்லாம் இருக்கு.)\n[31s] CUSTOMER: That's it. I know, I know well that you will get it from here and give it. Yes yes, correct correct. You will get it and give it like that. When an enquiry comes, I will generate it for you.   (அதான் தான். நீங்க வந்து இங்க இருந்து தான் எடுத்து குடுப்பீங்கன்னு எனக்கு தெரியும், நல்லா தெரியும். ஆமா ஆமா, கரெக்ட் கரெக்ட். அந்த மாதிரி தான் எடுத்து குடுப்பீங்க. நான் enquiry வரும்போது நான் generate பண்றேன் உங்களுக்கு.)\n[38s] AGENT: At that time   (அந்த time-ல)\n[38s] CUSTOMER: At that time, if their given price and your price suits, we can see.   (அந்த time-ல அவங்க குடுக்குற price-க்கும் உங்க price-க்கும் suit ஆச்சுன்னா பாத்துக்கலாம்.)\n[42s] AGENT: Okay sir. I have sent you a message on WhatsApp now. Call on that number.   (ஓகே சார். நான் இப்போ உங்களுக்கு WhatsApp-ல message போட்டு வச்சிருக்கிறேன். அந்த number-ல கூப்பிடுங்க.)\n[45s] CUSTOMER: Okay, definitely.   (ஓகே, கண்டிப்பா.)\n[46s] AGENT: Okay sir. Thank you.   (ஓகே சார். Thank you.)\n[47s] CUSTOMER: Thank you.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure; open the call with a hook to create interest before you ask for a requirement, otherwise the customer has no reason to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead registered as a steel trader. The agent skipped the hook and discovery, immediately asking for a requirement. The customer stated they have low, fragmented requirements which they source locally from competitors (Hindustan, Pioneer). The agent mentioned the 5MT MOQ and confirmed local yard presence. The call ended with the agent sending a WhatsApp message and asking the customer to call back if an enquiry arises.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, greetings sir. I am Jeevan speaking from the JSW One platform.\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So for now, do you have any HR CR coil sheet requirement, sir?\", \"comment\": \"Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"As per our policy, it is five metric tons. Will it come up to five metric tons?\", \"comment\": \"Agent only asked one question related to discovery (about quantity/MOQ), failing to probe the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So for now, do you have any HR CR coil sheet requirement, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists at the beginning of the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I have sent you a message on WhatsApp now. Call on that number.\", \"comment\": \"The next step is passive and puts the onus on the customer to call back, rather than securing a specific callback date or sending a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; open the call with a hook to create interest before you ask for a requirement, otherwise the customer has no reason to engage.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"We will take it locally here, from Hindustan, from Pioneer.\", \"response\": \"From Summit.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"When an enquiry comes, I will generate it for you... At that time, if their given price and your price suits, we can see.\", \"response\": \"Okay sir. I have sent you a message on WhatsApp now. Call on that number.\"}], \"call_summary\": \"The agent contacted a lead registered as a steel trader. The agent skipped the hook and discovery, immediately asking for a requirement. The customer stated they have low, fragmented requirements which they source locally from competitors (Hindustan, Pioneer). The agent mentioned the 5MT MOQ and confirmed local yard presence. The call ended with the agent sending a WhatsApp message and asking the customer to call back if an enquiry arises.\"}",
  "error": null,
  "latency_ms": 34753,
  "input_tokens": 3322,
  "output_tokens": 935,
  "created_at": "2026-09-25 11:58:08",
  "sentiment": "positive",
  "sentiment_score": 0.382,
  "sentiment_confidence": "high",
  "pos": 15,
  "neg": 1,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.493,
  "agent_talk_sec": 22.2,
  "customer_talk_sec": 22.8,
  "dead_air_sec": 56.0,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 273.0,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 101,
  "words_customer": 112,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178971016211",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.51,
      "end_s": 3.56,
      "text_en": "Hello, greetings sir. I am Jeevan speaking from the JSW One platform.",
      "text_native": "ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One ப்ளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178971016211",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.4,
      "text_en": "Greetings, greetings.",
      "text_native": "வணக்கம் வணக்கம்."
    },
    {
      "ucid": "21112178971016211",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 9.54,
      "text_en": "Sir you, yeah, sir you have registered here as BPS Steel Traders. So for now, do you have any HR CR coil sheet requirement, sir?",
      "text_native": "சார் நீங்க, yeah, சார் நீங்க BPS Steel Traders-ன்னு சொல்லி இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. இப்போ இப்போதைக்கு ஏதாச்சும் HR CR coil sheet requirement இருக்கா சார்?"
    },
    {
      "ucid": "21112178971016211",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.78,
      "end_s": 14.5,
      "text_en": "No, for that, my requirement here is very less, sir. We will take it locally here, from Hindustan, from Pioneer.",
      "text_native": "இல்ல, அதெல்லாம் இங்க எனக்கு requirement ரொம்ப கம்மியா தான் இருக்கும் சார். நாங்க இங்க local-லயே எடுத்துக்குவோம், Hindustan-ல, Pioneer-ல."
    },
    {
      "ucid": "21112178971016211",
      "idx": 4,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 15.1,
      "text_en": "From Summit.",
      "text_native": "Summit-ல."
    },
    {
      "ucid": "21112178971016211",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 20.49,
      "text_en": "There, what is your minimum order? As per our policy, it is five metric tons. Will it come up to five metric tons?",
      "text_native": "அங்க உங்க minimum order எவ்வளவு வரும்? நம்ம நம்ம policy பிரகாரம் அது five metric ton தான். Five metric ton வரைக்கும் வருமா?"
    },
    {
      "ucid": "21112178971016211",
      "idx": 6,
      "speaker": "customer",
      "start_s": 20.59,
      "end_s": 26.54,
      "text_en": "No, that will come, sir. But the thing is, it will come as multiple items. That, no, it won't suit us at that exact time. I, where, where is your office located?",
      "text_native": "இல்ல, அது வரும் சார். பட் அது என்னன்னா multiple item-ஆ வரும். அது இல்ல, கரெக்டா அந்த time-ல நம்மளுக்கு suit ஆகாது. நான், எங்க, எங்க இருக்கீங்க office?"
    },
    {
      "ucid": "21112178971016211",
      "idx": 7,
      "speaker": "agent",
      "start_s": 26.64,
      "end_s": 30.5,
      "text_en": "Sir, I am calling from Mumbai here. But our yards are there in Chennai, Coimbatore and all.",
      "text_native": "சார் நான் கூப்பிடுறது இங்க Mumbai-ல இருந்து. ஆனா நம்ம yards அங்க Chennai-ல, Coimbatore-ல எல்லாம் இருக்கு."
    },
    {
      "ucid": "21112178971016211",
      "idx": 8,
      "speaker": "customer",
      "start_s": 30.6,
      "end_s": 38.0,
      "text_en": "That's it. I know, I know well that you will get it from here and give it. Yes yes, correct correct. You will get it and give it like that. When an enquiry comes, I will generate it for you.",
      "text_native": "அதான் தான். நீங்க வந்து இங்க இருந்து தான் எடுத்து குடுப்பீங்கன்னு எனக்கு தெரியும், நல்லா தெரியும். ஆமா ஆமா, கரெக்ட் கரெக்ட். அந்த மாதிரி தான் எடுத்து குடுப்பீங்க. நான் enquiry வரும்போது நான் generate பண்றேன் உங்களுக்கு."
    },
    {
      "ucid": "21112178971016211",
      "idx": 9,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 38.4,
      "text_en": "At that time",
      "text_native": "அந்த time-ல"
    },
    {
      "ucid": "21112178971016211",
      "idx": 10,
      "speaker": "customer",
      "start_s": 38.5,
      "end_s": 41.4,
      "text_en": "At that time, if their given price and your price suits, we can see.",
      "text_native": "அந்த time-ல அவங்க குடுக்குற price-க்கும் உங்க price-க்கும் suit ஆச்சுன்னா பாத்துக்கலாம்."
    },
    {
      "ucid": "21112178971016211",
      "idx": 11,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 45.0,
      "text_en": "Okay sir. I have sent you a message on WhatsApp now. Call on that number.",
      "text_native": "ஓகே சார். நான் இப்போ உங்களுக்கு WhatsApp-ல message போட்டு வச்சிருக்கிறேன். அந்த number-ல கூப்பிடுங்க."
    },
    {
      "ucid": "21112178971016211",
      "idx": 12,
      "speaker": "customer",
      "start_s": 45.1,
      "end_s": 45.8,
      "text_en": "Okay, definitely.",
      "text_native": "ஓகே, கண்டிப்பா."
    },
    {
      "ucid": "21112178971016211",
      "idx": 13,
      "speaker": "agent",
      "start_s": 45.9,
      "end_s": 47.0,
      "text_en": "Okay sir. Thank you.",
      "text_native": "ஓகே சார். Thank you."
    },
    {
      "ucid": "21112178971016211",
      "idx": 14,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 47.6,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178971016211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, greetings sir. I am Jeevan speaking from the JSW One platform.",
      "comment": "Agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178971016211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So for now, do you have any HR CR coil sheet requirement, sir?",
      "comment": "Agent did not lead with a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178971016211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "As per our policy, it is five metric tons. Will it come up to five metric tons?",
      "comment": "Agent only asked one question related to discovery (about quantity/MOQ), failing to probe the customer's business."
    },
    {
      "ucid": "21112178971016211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178971016211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So for now, do you have any HR CR coil sheet requirement, sir?",
      "comment": "Agent successfully asked if a current requirement exists at the beginning of the call."
    },
    {
      "ucid": "21112178971016211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I have sent you a message on WhatsApp now. Call on that number.",
      "comment": "The next step is passive and puts the onus on the customer to call back, rather than securing a specific callback date or sending a quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178971016211",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "We will take it locally here, from Hindustan, from Pioneer.",
      "response": "From Summit."
    },
    {
      "ucid": "21112178971016211",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "When an enquiry comes, I will generate it for you... At that time, if their given price and your price suits, we can see.",
      "response": "Okay sir. I have sent you a message on WhatsApp now. Call on that number."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}