Call 21112178971002491 2026-09-18 · Jeevan Jeejo · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | full conversation 15 turns, clean transcript (0% inaudible) | Tamil | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some slight background chatter is present but doesn't significantly impede transcription. The customer interrupts the agent towards the end.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Agent was unable to confirm price/availability for the requested spec (CR 1mm, 1.2mm), stating "That also needs to be checked a bit, sir."
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and identified JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was immediately diverted to price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a manufacturing lead and asked for requirements. The customer requested a price for a specific material (CR 1mm/1.2mm), but the agent was unprepared to provide a firm price, stating they 'need to check'. This frustrated the customer, who ended the call.
Coaching
You lost an interested customer because you couldn't provide a price for a standard item; always have the day's prices for common materials ready before you call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and identified JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was immediately diverted to price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Sir, for now, do you have any requirement for CR, HR, coil, or sheet, sir? Agent asked for a requirement but could not confirm stock or price for the spec provided by the customer. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly due to customer frustration; no next step was set. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.739 heavy | 24.9s | 8.8s | 39.3s | 6.8s | 216.9 | 0 | 9 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.8s
Hello, Vanakkam sir, is this Nitcare Automation?
ஹலோ, வணக்கம் சார், இது Nitcare Automation இல்லையா?
customer
4.4s
Yes.
ஆமாங்க.
agent
5.3s
Sir, I am Jeevan speaking, from the JSW One platform.
சார் நான் ஜீவன் பேசுறேன், JSW One platform-ல இருந்து.
agent
9.3s
Sir, for now, do you have any requirement for CR, HR, coil, or sheet, sir?
சார் இப்போதைக்கு ஏதாச்சும் உங்களுக்கு CR, HR, coil-ஆ, sheet-ஆ ஏதாச்சும் requirement இருக்கா சார்?
customer
12.6s
What price is it coming to?
என்ன price வருதுங்க?
agent
14.1s
Sir, today's market price needs to be checked a bit. But yesterday we did a deal for 63 250. FOR price.
சார் இன்னைக்கு market price கொஞ்சம் பாக்கணும். ஆனா நேத்தைக்கு நம்ம deal பண்ணினது 63 250-க்கு தான். FOR price.
customer
19.6s
What thickness?
என்ன thickness-ங்க?
agent
20.8s
That... that one is from 6 mm, the other one comes in 3 mm.
அது அது வந்து ஒன்னு 6 mm-ல இருந்து, மற்றொன்னு 3 mm-ல வருதுங்க.
customer
24.2s
I am asking for CR 1 mm, 1.2 price.
நான் கேக்குறது CR 1 mm, 1.2 price கேக்குறேன்.
agent
26.2s
CR? CR is at 65.
CR-ஆ? CR வந்து 65-ல.
customer
28.0s
1 mm?
1 mm-ஆ?
agent
28.6s
Yes, correct.
ஆமா, correct.
agent
29.8s
That also needs to be checked a bit, sir. After you send the correct requirement...
அதுவும் கொஞ்சம் check பண்ணனும் சார். நீங்க correct-ஆ requirement அனுப்புனதுக்கு அப்புறம்...
customer
32.8s
Come with some other details. 'Need to check, need to check'... if you have the details, then talk.
வேற ஏதாவது detail-ஓட வாங்க. Check பண்ணனும், check பண்ணனும்னு... detail இருந்ததுன்னா பேசுங்க.
agent
36.6s
Sir...
சார்...