{
  "ucid": "21112178971002491",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:10:24",
  "end_time": "2026-09-18 11:11:37",
  "duration_sec": 73,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA97ede4fb892ecb5673265d5e3967dde6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1443,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178971002491__DIA97ede4fb892ecb5673265d5e3967dde6.mp3",
  "audio_bytes": 168912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 56.304,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, Vanakkam sir, is this Nitcare Automation?   (ஹலோ, வணக்கம் சார், இது Nitcare Automation இல்லையா?)\n[4s] CUSTOMER: Yes.   (ஆமாங்க.)\n[5s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform.   (சார் நான் ஜீவன் பேசுறேன், JSW One platform-ல இருந்து.)\n[9s] AGENT: Sir, for now, do you have any requirement for CR, HR, coil, or sheet, sir?   (சார் இப்போதைக்கு ஏதாச்சும் உங்களுக்கு CR, HR, coil-ஆ, sheet-ஆ ஏதாச்சும் requirement இருக்கா சார்?)\n[13s] CUSTOMER: What price is it coming to?   (என்ன price வருதுங்க?)\n[14s] AGENT: Sir, today's market price needs to be checked a bit. But yesterday we did a deal for 63 250. FOR price.   (சார் இன்னைக்கு market price கொஞ்சம் பாக்கணும். ஆனா நேத்தைக்கு நம்ம deal பண்ணினது 63 250-க்கு தான். FOR price.)\n[20s] CUSTOMER: What thickness?   (என்ன thickness-ங்க?)\n[21s] AGENT: That... that one is from 6 mm, the other one comes in 3 mm.   (அது அது வந்து ஒன்னு 6 mm-ல இருந்து, மற்றொன்னு 3 mm-ல வருதுங்க.)\n[24s] CUSTOMER: I am asking for CR 1 mm, 1.2 price.   (நான் கேக்குறது CR 1 mm, 1.2 price கேக்குறேன்.)\n[26s] AGENT: CR? CR is at 65.   (CR-ஆ? CR வந்து 65-ல.)\n[28s] CUSTOMER: 1 mm?   (1 mm-ஆ?)\n[29s] AGENT: Yes, correct.   (ஆமா, correct.)\n[30s] AGENT: That also needs to be checked a bit, sir. After you send the correct requirement...   (அதுவும் கொஞ்சம் check பண்ணனும் சார். நீங்க correct-ஆ requirement அனுப்புனதுக்கு அப்புறம்...)\n[33s] CUSTOMER: Come with some other details. 'Need to check, need to check'... if you have the details, then talk.   (வேற ஏதாவது detail-ஓட வாங்க. Check பண்ணனும், check பண்ணனும்னு... detail இருந்ததுன்னா பேசுங்க.)\n[37s] AGENT: Sir...   (சார்...)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: Some slight background chatter is present but doesn't significantly impede transcription. The customer interrupts the agent towards the end.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You lost an interested customer because you couldn't provide a price for a standard item; always have the day's prices for common materials ready before you call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent was unable to confirm price/availability for the requested spec (CR 1mm, 1.2mm), stating \"That also needs to be checked a bit, sir.\"",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead and asked for requirements. The customer requested a price for a specific material (CR 1mm/1.2mm), but the agent was unprepared to provide a firm price, stating they 'need to check'. This frustrated the customer, who ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified JSW One but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the conversation was immediately diverted to price.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, for now, do you have any requirement for CR, HR, coil, or sheet, sir?\", \"comment\": \"Agent asked for a requirement but could not confirm stock or price for the spec provided by the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly due to customer frustration; no next step was set.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You lost an interested customer because you couldn't provide a price for a standard item; always have the day's prices for common materials ready before you call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent was unable to confirm price/availability for the requested spec (CR 1mm, 1.2mm), stating \\\"That also needs to be checked a bit, sir.\\\"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing lead and asked for requirements. The customer requested a price for a specific material (CR 1mm/1.2mm), but the agent was unprepared to provide a firm price, stating they 'need to check'. This frustrated the customer, who ended the call.\"}",
  "error": null,
  "latency_ms": 32943,
  "input_tokens": 3106,
  "output_tokens": 716,
  "created_at": "2026-09-25 11:58:10",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
  "talk_ratio": 0.739,
  "agent_talk_sec": 24.9,
  "customer_talk_sec": 8.8,
  "dead_air_sec": 39.3,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 216.9,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 90,
  "words_customer": 39,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178971002491",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 4.2,
      "text_en": "Hello, Vanakkam sir, is this Nitcare Automation?",
      "text_native": "ஹலோ, வணக்கம் சார், இது Nitcare Automation இல்லையா?"
    },
    {
      "ucid": "21112178971002491",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.4,
      "end_s": 5.1,
      "text_en": "Yes.",
      "text_native": "ஆமாங்க."
    },
    {
      "ucid": "21112178971002491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.3,
      "end_s": 8.9,
      "text_en": "Sir, I am Jeevan speaking, from the JSW One platform.",
      "text_native": "சார் நான் ஜீவன் பேசுறேன், JSW One platform-ல இருந்து."
    },
    {
      "ucid": "21112178971002491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 12.5,
      "text_en": "Sir, for now, do you have any requirement for CR, HR, coil, or sheet, sir?",
      "text_native": "சார் இப்போதைக்கு ஏதாச்சும் உங்களுக்கு CR, HR, coil-ஆ, sheet-ஆ ஏதாச்சும் requirement இருக்கா சார்?"
    },
    {
      "ucid": "21112178971002491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.8,
      "text_en": "What price is it coming to?",
      "text_native": "என்ன price வருதுங்க?"
    },
    {
      "ucid": "21112178971002491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 19.5,
      "text_en": "Sir, today's market price needs to be checked a bit. But yesterday we did a deal for 63 250. FOR price.",
      "text_native": "சார் இன்னைக்கு market price கொஞ்சம் பாக்கணும். ஆனா நேத்தைக்கு நம்ம deal பண்ணினது 63 250-க்கு தான். FOR price."
    },
    {
      "ucid": "21112178971002491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 20.5,
      "text_en": "What thickness?",
      "text_native": "என்ன thickness-ங்க?"
    },
    {
      "ucid": "21112178971002491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.8,
      "end_s": 24.0,
      "text_en": "That... that one is from 6 mm, the other one comes in 3 mm.",
      "text_native": "அது அது வந்து ஒன்னு 6 mm-ல இருந்து, மற்றொன்னு 3 mm-ல வருதுங்க."
    },
    {
      "ucid": "21112178971002491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 26.0,
      "text_en": "I am asking for CR 1 mm, 1.2 price.",
      "text_native": "நான் கேக்குறது CR 1 mm, 1.2 price கேக்குறேன்."
    },
    {
      "ucid": "21112178971002491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 28.0,
      "text_en": "CR? CR is at 65.",
      "text_native": "CR-ஆ? CR வந்து 65-ல."
    },
    {
      "ucid": "21112178971002491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 28.5,
      "text_en": "1 mm?",
      "text_native": "1 mm-ஆ?"
    },
    {
      "ucid": "21112178971002491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 29.5,
      "text_en": "Yes, correct.",
      "text_native": "ஆமா, correct."
    },
    {
      "ucid": "21112178971002491",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 32.8,
      "text_en": "That also needs to be checked a bit, sir. After you send the correct requirement...",
      "text_native": "அதுவும் கொஞ்சம் check பண்ணனும் சார். நீங்க correct-ஆ requirement அனுப்புனதுக்கு அப்புறம்..."
    },
    {
      "ucid": "21112178971002491",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 36.5,
      "text_en": "Come with some other details. 'Need to check, need to check'... if you have the details, then talk.",
      "text_native": "வேற ஏதாவது detail-ஓட வாங்க. Check பண்ணனும், check பண்ணனும்னு... detail இருந்ததுன்னா பேசுங்க."
    },
    {
      "ucid": "21112178971002491",
      "idx": 14,
      "speaker": "agent",
      "start_s": 36.6,
      "end_s": 37.0,
      "text_en": "Sir...",
      "text_native": "சார்..."
    }
  ],
  "steps": [
    {
      "ucid": "21112178971002491",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified JSW One but did not ask for permission to speak."
    },
    {
      "ucid": "21112178971002491",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for requirements."
    },
    {
      "ucid": "21112178971002491",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the conversation was immediately diverted to price."
    },
    {
      "ucid": "21112178971002491",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178971002491",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, for now, do you have any requirement for CR, HR, coil, or sheet, sir?",
      "comment": "Agent asked for a requirement but could not confirm stock or price for the spec provided by the customer."
    },
    {
      "ucid": "21112178971002491",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly due to customer frustration; no next step was set."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}