Call 21112178970948461 2026-09-18 · Jeevan Jeejo · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Tamil | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak, jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent did not provide a hook or any value proposition; they immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent asked zero discovery questions and made no attempt to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, do you have any HR CR coil sheet requirement right now?
Summary
The agent introduced themself and immediately asked if the customer had a requirement for HR/CR coil or sheet. The customer replied that they had no requirement at the moment. The agent then ended the call with a generic offer to help in the future, without setting a next step.
Coaching
You skipped the opener and hook, going straight to asking for a requirement, which resulted in an immediate shutdown. Always ask for permission and deliver a value hook before trying to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
agent did not ask for permission to speak, jumping directly to a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent did not provide a hook or any value proposition; they immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
agent asked zero discovery questions and made no attempt to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any HR CR coil sheet requirement right now? agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sir, if you have any requirement, please let me know, I will help. agent did not propose a specific next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.81 heavy | 12.8s | 3.0s | 33.2s | 6.5s | 234.4 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.8s
Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.
அ ஹலோ, வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.
agent
5.4s
Sir, do you have any HR CR coil sheet requirement right now?
சார், இப்போதைக்கு ஏதாவது உங்களுக்கு HR CR coil sheet requirement இருக்கா?
customer
9.1s
Which one?
எது?
agent
10.0s
HR CR coil or sheet, anything?
HR CR coil ஆ sheet ஆ ஏதாவது?
customer
12.1s
No no, nothing right now.
இல்ல இல்ல, இப்போ ஒன்னும் இல்ல.
agent
13.8s
No? Okay. Sir, if you have any requirement, please let me know, I will help.
இல்லையா? ஓகே. சார், ஏதாவது requirement இருந்துச்சுன்னா கொஞ்சம் சொல்லிடுங்க, நான் help பண்றேன்.
customer
17.8s
Okay.
agent
18.7s
Okay sir, thank you.
customer
19.9s
Okay.