{
  "ucid": "21112178970948461",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 11:01:24",
  "end_time": "2026-09-18 11:02:13",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa7ec011dee2daa0fdfd5ece27bfe111e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1447,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178970948461__DIAa7ec011dee2daa0fdfd5ece27bfe111e.mp3",
  "audio_bytes": 85968,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.656,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.   (அ ஹலோ, வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.)\n[5s] AGENT: Sir, do you have any HR CR coil sheet requirement right now?   (சார், இப்போதைக்கு ஏதாவது உங்களுக்கு HR CR coil sheet requirement இருக்கா?)\n[9s] CUSTOMER: Which one?   (எது?)\n[10s] AGENT: HR CR coil or sheet, anything?   (HR CR coil ஆ sheet ஆ ஏதாவது?)\n[12s] CUSTOMER: No no, nothing right now.   (இல்ல இல்ல, இப்போ ஒன்னும் இல்ல.)\n[14s] AGENT: No? Okay. Sir, if you have any requirement, please let me know, I will help.   (இல்லையா? ஓகே. சார், ஏதாவது requirement இருந்துச்சுன்னா கொஞ்சம் சொல்லிடுங்க, நான் help பண்றேன்.)\n[18s] CUSTOMER: Okay.\n[19s] AGENT: Okay sir, thank you.\n[20s] CUSTOMER: Okay.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opener and hook, going straight to asking for a requirement, which resulted in an immediate shutdown. Always ask for permission and deliver a value hook before trying to qualify.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and immediately asked if the customer had a requirement for HR/CR coil or sheet. The customer replied that they had no requirement at the moment. The agent then ended the call with a generic offer to help in the future, without setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not ask for permission to speak, jumping directly to a qualifying question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent did not provide a hook or any value proposition; they immediately asked for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"agent asked zero discovery questions and made no attempt to understand the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any HR CR coil sheet requirement right now?\", \"comment\": \"agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, if you have any requirement, please let me know, I will help.\", \"comment\": \"agent did not propose a specific next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opener and hook, going straight to asking for a requirement, which resulted in an immediate shutdown. Always ask for permission and deliver a value hook before trying to qualify.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and immediately asked if the customer had a requirement for HR/CR coil or sheet. The customer replied that they had no requirement at the moment. The agent then ended the call with a generic offer to help in the future, without setting a next step.\"}",
  "error": null,
  "latency_ms": 27698,
  "input_tokens": 2806,
  "output_tokens": 685,
  "created_at": "2026-09-25 11:58:13",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.81,
  "agent_talk_sec": 12.8,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 33.2,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 234.4,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 50,
  "words_customer": 10,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178970948461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178970948461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 4.84,
      "text_en": "Uh hello, greetings sir. I am Jeevan speaking, from the JSW One platform.",
      "text_native": "அ ஹலோ, வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178970948461",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.36,
      "end_s": 8.83,
      "text_en": "Sir, do you have any HR CR coil sheet requirement right now?",
      "text_native": "சார், இப்போதைக்கு ஏதாவது உங்களுக்கு HR CR coil sheet requirement இருக்கா?"
    },
    {
      "ucid": "21112178970948461",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 9.53,
      "text_en": "Which one?",
      "text_native": "எது?"
    },
    {
      "ucid": "21112178970948461",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 11.64,
      "text_en": "HR CR coil or sheet, anything?",
      "text_native": "HR CR coil ஆ sheet ஆ ஏதாவது?"
    },
    {
      "ucid": "21112178970948461",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 13.44,
      "text_en": "No no, nothing right now.",
      "text_native": "இல்ல இல்ல, இப்போ ஒன்னும் இல்ல."
    },
    {
      "ucid": "21112178970948461",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 17.54,
      "text_en": "No? Okay. Sir, if you have any requirement, please let me know, I will help.",
      "text_native": "இல்லையா? ஓகே. சார், ஏதாவது requirement இருந்துச்சுன்னா கொஞ்சம் சொல்லிடுங்க, நான் help பண்றேன்."
    },
    {
      "ucid": "21112178970948461",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178970948461",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.7,
      "end_s": 19.64,
      "text_en": "Okay sir, thank you.",
      "text_native": "Okay sir, thank you."
    },
    {
      "ucid": "21112178970948461",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.9,
      "end_s": 20.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178970948461",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not ask for permission to speak, jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178970948461",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent did not provide a hook or any value proposition; they immediately asked for a requirement."
    },
    {
      "ucid": "21112178970948461",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "agent asked zero discovery questions and made no attempt to understand the customer's business."
    },
    {
      "ucid": "21112178970948461",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178970948461",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any HR CR coil sheet requirement right now?",
      "comment": "agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178970948461",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, if you have any requirement, please let me know, I will help.",
      "comment": "agent did not propose a specific next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}