Call 21112178970905211 2026-09-18 · Jeevan Jeejo · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Tamil | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +16/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified themself but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; they went directly from introduction to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you currently have any HR CR coil sheet requirement, sir?
Summary
The agent contacted a lead, ABC Steels, and after a brief introduction, asked directly for any HR/CR requirement. The customer stated they had no current need and would purchase when necessary. The agent ended the call by informing the customer they had sent a WhatsApp message for future contact, without attempting discovery or setting a firm next step.
Coaching
After your introduction, you must deliver a value-based hook (e.g., price or availability) to create interest before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified themself but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; they went directly from introduction to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short and no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you currently have any HR CR coil sheet requirement, sir? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When you need it, you can send it on that. The closure was passive and did not establish a specific, committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.726 heavy | 18.0s | 6.8s | 31.2s | 9.5s | 213.3 | 0 | 4 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
2.5s
Hello, greetings sir. Is this ABC Steels?
ஹலோ, வணக்கம் சார். இது ABC ஸ்டீல்ஸ் அல்லையா?
customer
5.8s
Yes. Tell me, sir.
ஆமா. சொல்லுங்க சார்.
agent
7.0s
Sir, I am Jeevan speaking, from the JSW One platform. You... yes, you have registered here under the name ABC Steels. Do you currently have any HR CR coil sheet requirement, sir?
சார் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஆமா, நீங்க ABC ஸ்டீல்ஸ் பேர்ல இங்க ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கீங்க. இப்போதைக்கு ஏதாவது HR CR coil sheet requirement இருக்கா சார்?
customer
16.8s
No, not right now, sir. I will buy it when I need it.
இல்லை இப்போதைக்கு இல்லை சார். நான் தேவைப்படும்போது நான் வாங்கிக்கிறேன்.
agent
20.0s
Okay, okay. I have sent a message to your WhatsApp number. When you need it, you can send it on that.
சரி சரி. நான் உங்க WhatsApp நம்பர்ல மெசேஜ் போட்டு வச்சிருக்கிறேன். தேவைப்படும்போது நீங்க அதுல அனுப்பிடு.
customer
24.7s
Okay sir, bro. Thank you.
சரிங்க சார், bro. Thank you.
agent
26.3s
Okay sir. Thank you.
சரி சார். Thank you.
customer
27.5s
Thank you.