{
  "ucid": "21112178970905211",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 10:54:12",
  "end_time": "2026-09-18 10:55:08",
  "duration_sec": 56,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA18f62629a3b5e948939d6e1df9a081e6.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1452,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178970905211__DIA18f62629a3b5e948939d6e1df9a081e6.mp3",
  "audio_bytes": 106488,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 35.496,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, greetings sir. Is this ABC Steels?   (ஹலோ, வணக்கம் சார். இது ABC ஸ்டீல்ஸ் அல்லையா?)\n[6s] CUSTOMER: Yes. Tell me, sir.   (ஆமா. சொல்லுங்க சார்.)\n[7s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform. You... yes, you have registered here under the name ABC Steels. Do you currently have any HR CR coil sheet requirement, sir?   (சார் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஆமா, நீங்க ABC ஸ்டீல்ஸ் பேர்ல இங்க ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கீங்க. இப்போதைக்கு ஏதாவது HR CR coil sheet requirement இருக்கா சார்?)\n[17s] CUSTOMER: No, not right now, sir. I will buy it when I need it.   (இல்லை இப்போதைக்கு இல்லை சார். நான் தேவைப்படும்போது நான் வாங்கிக்கிறேன்.)\n[20s] AGENT: Okay, okay. I have sent a message to your WhatsApp number. When you need it, you can send it on that.   (சரி சரி. நான் உங்க WhatsApp நம்பர்ல மெசேஜ் போட்டு வச்சிருக்கிறேன். தேவைப்படும்போது நீங்க அதுல அனுப்பிடு.)\n[25s] CUSTOMER: Okay sir, bro. Thank you.   (சரிங்க சார், bro. Thank you.)\n[26s] AGENT: Okay sir. Thank you.   (சரி சார். Thank you.)\n[28s] CUSTOMER: Thank you.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After your introduction, you must deliver a value-based hook (e.g., price or availability) to create interest before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead, ABC Steels, and after a brief introduction, asked directly for any HR/CR requirement. The customer stated they had no current need and would purchase when necessary. The agent ended the call by informing the customer they had sent a WhatsApp message for future contact, without attempting discovery or setting a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted and identified themself but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; they went directly from introduction to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was cut short and no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you currently have any HR CR coil sheet requirement, sir?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When you need it, you can send it on that.\", \"comment\": \"The closure was passive and did not establish a specific, committed next step like a callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, you must deliver a value-based hook (e.g., price or availability) to create interest before asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead, ABC Steels, and after a brief introduction, asked directly for any HR/CR requirement. The customer stated they had no current need and would purchase when necessary. The agent ended the call by informing the customer they had sent a WhatsApp message for future contact, without attempting discovery or setting a firm next step.\"}",
  "error": null,
  "latency_ms": 26007,
  "input_tokens": 2893,
  "output_tokens": 695,
  "created_at": "2026-09-25 11:58:34",
  "sentiment": "positive",
  "sentiment_score": 0.405,
  "sentiment_confidence": "high",
  "pos": 16,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.726,
  "agent_talk_sec": 18.0,
  "customer_talk_sec": 6.8,
  "dead_air_sec": 31.2,
  "longest_monologue_sec": 9.5,
  "agent_wpm": 213.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 64,
  "words_customer": 25,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178970905211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178970905211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 5.5,
      "text_en": "Hello, greetings sir. Is this ABC Steels?",
      "text_native": "ஹலோ, வணக்கம் சார். இது ABC ஸ்டீல்ஸ் அல்லையா?"
    },
    {
      "ucid": "21112178970905211",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 7.0,
      "text_en": "Yes. Tell me, sir.",
      "text_native": "ஆமா. சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178970905211",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 16.5,
      "text_en": "Sir, I am Jeevan speaking, from the JSW One platform. You... yes, you have registered here under the name ABC Steels. Do you currently have any HR CR coil sheet requirement, sir?",
      "text_native": "சார் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து. நீங்க ஆமா, நீங்க ABC ஸ்டீல்ஸ் பேர்ல இங்க ரெஜிஸ்ட்ரேஷன் பண்ணிருக்கீங்க. இப்போதைக்கு ஏதாவது HR CR coil sheet requirement இருக்கா சார்?"
    },
    {
      "ucid": "21112178970905211",
      "idx": 4,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 19.8,
      "text_en": "No, not right now, sir. I will buy it when I need it.",
      "text_native": "இல்லை இப்போதைக்கு இல்லை சார். நான் தேவைப்படும்போது நான் வாங்கிக்கிறேன்."
    },
    {
      "ucid": "21112178970905211",
      "idx": 5,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 24.5,
      "text_en": "Okay, okay. I have sent a message to your WhatsApp number. When you need it, you can send it on that.",
      "text_native": "சரி சரி. நான் உங்க WhatsApp நம்பர்ல மெசேஜ் போட்டு வச்சிருக்கிறேன். தேவைப்படும்போது நீங்க அதுல அனுப்பிடு."
    },
    {
      "ucid": "21112178970905211",
      "idx": 6,
      "speaker": "customer",
      "start_s": 24.7,
      "end_s": 26.2,
      "text_en": "Okay sir, bro. Thank you.",
      "text_native": "சரிங்க சார், bro. Thank you."
    },
    {
      "ucid": "21112178970905211",
      "idx": 7,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 27.3,
      "text_en": "Okay sir. Thank you.",
      "text_native": "சரி சார். Thank you."
    },
    {
      "ucid": "21112178970905211",
      "idx": 8,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 28.2,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178970905211",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted and identified themself but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178970905211",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook; they went directly from introduction to asking for a requirement."
    },
    {
      "ucid": "21112178970905211",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current need."
    },
    {
      "ucid": "21112178970905211",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was cut short and no discovery was done."
    },
    {
      "ucid": "21112178970905211",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you currently have any HR CR coil sheet requirement, sir?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178970905211",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When you need it, you can send it on that.",
      "comment": "The closure was passive and did not establish a specific, committed next step like a callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}