Call 21112178970778511 2026-09-18 · Jeevan Jeejo · 3:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 58 turns, clean transcript (0% inaudible) | Hindi | 58 | new_registration (campaign_name:high) |
Audio: clear: Slight background noise on the customer's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +4/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only established business type and brand preference, missing 6 of 8 key discovery questions like tonnage, payment terms, and current buying habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Platform education
The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability, even when the customer mentioned not seeing a rate.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
−0.5 pts
Verify basic profile (4 Qs)
Agent verified name/company, decision-making involvement, and contact number, but did not ask for the procurement city.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir?
First opportunity identified
In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm.
Summary
The agent spoke with Sohel of Sigma Traders, a new hardware trading business. The customer, who had just registered, requested a quote for JSW TMT bars in various diameters (8, 10, 12, 16mm). The agent captured the full specifications and committed to sending the quotation via WhatsApp after clarifying the 5-ton minimum order quantity.
Coaching
You missed the discovery and platform education steps entirely. After the intro, you must ask questions to understand the customer's business (tonnage, applications) before asking for a requirement, then explain how our platform helps them.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir? The agent correctly positioned the call as a follow-up to the customer's registration, acting as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | it's under this name, right, under the name Sigma Traders? ... so you both are its proprietor, proprietor. ... आप ये जो 957933 है आपका ... ये मेरा WhatsApp नंबर है. Agent verified name/company, decision-making involvement, and contact number, but did not ask for the procurement city. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | we have opened a new shop. Of hardware and traders... do you have any preference for primary make or secondary make, something like that? Agent only established business type and brand preference, missing 6 of 8 key discovery questions like tonnage, payment terms, and current buying habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability, even when the customer mentioned not seeing a rate. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm. Although the agent initially asked for HR/CR, he successfully pivoted to the customer's TMT requirement and captured the full specifications (dia, grade, bend type). |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | its quotation, I will immediately get it and give it to you, I'll send it on WhatsApp. The agent committed to a clear next step: sending a quote for the specified materials via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.62 | 60.6s | 37.2s | 113.2s | 6.1s | 328.7 | 0 | 29 | 29 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello
हॅलो
agent
2.5s
Hello, good morning, am I talking to Mr. Umar Farooq?
हॅलो, गुड मॉर्निंग, एम आय टॉकिंग टू मिस्टर उमर फारूक?
customer
5.7s
No sir, I am Sheikh Sohel. Umar Farooq is at home. Tell me.
नो सर, आय एम शेख सोहेल. उमर फारूक घर पे है वो, बोलिए.
agent
8.4s
Okay fine, I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir?
अच्छा ठीक है, मैं JSW One प्लॅटफॉर्म से बात कर रहा हूं सर, आपका जो या रजिस्ट्रेशन डाला था ना सर?
customer
11.8s
Yes, I did it on my number.
हां, मैंने किया था मेरे नंबर पे वो.
agent
13.6s
Yes, that's it.
हां वही तो.
customer
14.1s
I am Umar Farooq's brother, Sohel.
उमर फारूक का भाई है मैं, सोहेल.
agent
15.7s
Oh, your name is Sohel, right?
अच्छा आपका नाम सोहेल है ना?
customer
16.8s
Yes.
जी.
agent
17.4s
Okay, Sohel ji, so do you have any requirement for HR, CR, sheet or coil right now?
ठीक है, सोहेल जी तो आपको अभी कोई HR, CR, शीट या कॉइल का कोई रिक्वायरमेंट है?
customer
20.3s
We had only looked at steel in it, sir, but we didn't get any rate or anything generated there, sir.
हम लोगों ने उसमें सिर्फ अभी स्टील का देखे थे सर लेकिन वहां पे रेट वगेरे कुछ हमको जनरेट नहीं हुआ सर.
agent
24.0s
The rate is not generated in it, sir.
रेट उसमें जनरेट नहीं होता सर.
customer
25.2s
Actually, what happened sir, is that we have opened a new shop.
असल में क्या है सर हम लोगों ने अभी नई शॉप डाले.
agent
26.8s
Okay.
ठीक है.
customer
27.4s
Of hardware and traders, so we are keeping steel and everything with us.
हार्डवेअर एंड ट्रेडर्स की, तो हमारे पास में स्टील वगेरे हम सब रख रहे.
agent
29.6s
Okay.
ओके.
customer
30.3s
So according to that, I had chosen steel in it.
तो वो हिसाब से मैंने उसमें स्टील को चॉइस दिया था.
agent
32.2s
Yes, but it's under this name, right, under the name Sigma Traders?
हां लेकिन इसका यही नाम पे है ना, सिग्मा ट्रेडर्स नाम पे?
customer
34.0s
It's under the name Sigma Traders, we are both brothers, sir.
सिग्मा ट्रेडर्स नाम से ही है, हम दोनों भाई है सर.
agent
35.4s
Oh, okay fine. Oh okay, okay, so you both are its proprietor, proprietor.
अच्छा ठीक है. अच्छा ठीक है ठीक है, तो आप दोनों ही हो गए उसका प्रोप्राइटर, प्रोप्राइटर.
customer
38.2s
Yes.
जी.
agent
38.9s
Okay fine Sohel, so let's do one thing, since you have started a new shop, you can do the first deal with us, directly from JSW.
अच्छा ठीक है सोहेल, तो एक काम करते है जैसे आपने नया शॉप शुरू किया, आप तो पहला डील हमारे से कर दो JSW से डायरेक्ट.
customer
43.5s
In steel?
स्टील में?
agent
44.6s
In steel, HR or CR coil or sheet.
स्टील में, HR या CR कॉइल या शीट.
customer
46.6s
Quotation and all?
कोटेशन वगेरे?
agent
47.7s
I'll give it, no problem, but for that I need
दे देता हूं, प्रॉब्लम नहीं, लेकिन मुझे उसके लिए
customer
49.0s
Look, what you do is give me the quotation for TMT bars.
देखो तुम क्या करो TMT बार के कोटेशन दे दो.
agent
50.8s
Oh, you are looking for TMT?
अच्छा TMT देखते हो आप?
customer
51.9s
Yes.
जी.
agent
52.5s
Okay, I'll give the one for TMT bar. So I'll do one thing, this 957933 is your
ठीक है, TMT बार का दे देता हूं, तो एक काम करता हूं, आप ये जो 957933 है आपका
customer
55.2s
This is my WhatsApp number.
ये मेरा WhatsApp नंबर है.
agent
57.0s
Okay, so which one for TMT, I'll send it, no problem.
ठीक है, तो TMT का कौनसा मैं, मैं डाल देता हूं, प्रॉब्लम नहीं है.
customer
58.8s
In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm.
TMT में मैं बोलता आपको, डाया 8 mm, 10 mm, 12 mm और 16 mm.
agent
62.6s
Okay, 10, 12, and 16 mm.
अच्छा, 10, 12 और 16 mm.
customer
64.4s
There's 8 too, sir.
आठ भी है ना सर.
agent
65.1s
Okay. Yes, 8, 10, 15 and 16. 12, 12 and 16, yes sorry, okay. And how many tons, we have a minimum order quantity of five tons.
ठीक है. हां, 8, 10, 15 और 16. 12, 12 और 16, हां सॉरी, ओके. और कितना टन, पांच टन का मिनिमम ऑर्डर ऑफ क्वांटिटी है हमारा.
customer
69.8s
Minimum five tons.
मिनिमम पांच टन.
agent
71.1s
Okay.
ठीक है.
customer
71.9s
I will give you the details of how much of what to keep.
मैं आपको डिटेल्स दे दूंगा कौनसा कितना रखना है करके.
agent
73.9s
Yes, okay. I got this one. And what, do you have any preference for primary make or secondary make, something like that?
हां ठीक है. ये वाला मिल गया और क्या आपका कोई प्राइमरी मेक या सेकेंडरी मेक ऐसा कुछ है?
customer
77.8s
Right now, it's primary only for us.
अभी तो सर प्राइमरीच अपना.
agent
79.2s
Primary, primary make will work, right? Because we have JSW, Tata, SAIL, and VSP.
प्राइमरी, प्राइमरी मेक ही चलेगा ना? क्योंकि हमारे पास JSW, Tata, SAIL और VSP का है.
customer
82.4s
No, you just send the quotation for JSW's TMT bar, I'll tell you.
नहीं आप सिर्फ JSW के TMT बार का कोटेशन डालिए, मैं आपको बोलता हूं.
agent
84.6s
Your name, sir? Okay.
आपका नाम सर? ठीक है.
agent
86.1s
My name is Jeevan.
मेरा नाम है जीवन.
customer
87.4s
Jeevan.
जीवन.
agent
87.7s
And yes, I'll send it on WhatsApp, no problem. And one more thing, are you looking for straight or U-bend? Straight?
और हां, मैं WhatsApp में डाल देता हूं, प्रॉब्लम नहीं है. और एक और चीज, स्ट्रेट या U-bend देखते हो? स्ट्रेट?
customer
91.2s
No, U-bend, sir.
नहीं, U-bend सर.
agent
92.1s
U-bend, okay.
U-bend, ठीक है.
customer
92.8s
Because we have to keep it in front of the shop, that's why.
क्योंकि अपनों को शॉप के सामने रखना है ना इसलिए.
agent
94.4s
Yes, yes, okay, okay. And this one, what do you call it, it's 550D, right, yours?
हां हां, ठीक है ठीक है. और ये वाला जो क्या बोलते है, 550D है ना आपका?
customer
98.0s
Yes.
जी.
agent
98.7s
550D, okay, done. So I'll do one thing, its quotation, I will immediately get it and give it to you, I'll send it on WhatsApp. First, I'll send you a 'Hi' message on WhatsApp, okay?
550D, ओके, डन. तो मैं एक काम करता हूं, इसका जो कोटेशन है, मैं तुरंत लेके दे देता हूं आपको WhatsApp में भेज देता हूं. पहले मैं आपको WhatsApp में हाय मेसेज डालता हूं, ठीक है?
customer
105.0s
Okay.
ओके.
agent
106.0s
Okay, okay. Thank you, thank you Sohel.
ठीक है ठीक है, थैंक यू, थैंक यू सोहेल.
customer
107.5s
Welcome, sir.
वेलकम सर.
agent
108.5s
Yeah.
या.
customer
109.2s
All night
रात भर