{
  "ucid": "21112178970778511",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 10:33:05",
  "end_time": "2026-09-18 10:36:36",
  "duration_sec": 211,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc591a7a1605bd9cc5fc346ca0f60124d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1460,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178970778511__DIAc591a7a1605bd9cc5fc346ca0f60124d.mp3",
  "audio_bytes": 557280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 185.76,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello, good morning, am I talking to Mr. Umar Farooq?   (हॅलो, गुड मॉर्निंग, एम आय टॉकिंग टू मिस्टर उमर फारूक?)\n[6s] CUSTOMER: No sir, I am Sheikh Sohel. Umar Farooq is at home. Tell me.   (नो सर, आय एम शेख सोहेल. उमर फारूक घर पे है वो, बोलिए.)\n[8s] AGENT: Okay fine, I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir?   (अच्छा ठीक है, मैं JSW One प्लॅटफॉर्म से बात कर रहा हूं सर, आपका जो या रजिस्ट्रेशन डाला था ना सर?)\n[12s] CUSTOMER: Yes, I did it on my number.   (हां, मैंने किया था मेरे नंबर पे वो.)\n[14s] AGENT: Yes, that's it.   (हां वही तो.)\n[14s] CUSTOMER: I am Umar Farooq's brother, Sohel.   (उमर फारूक का भाई है मैं, सोहेल.)\n[16s] AGENT: Oh, your name is Sohel, right?   (अच्छा आपका नाम सोहेल है ना?)\n[17s] CUSTOMER: Yes.   (जी.)\n[17s] AGENT: Okay, Sohel ji, so do you have any requirement for HR, CR, sheet or coil right now?   (ठीक है, सोहेल जी तो आपको अभी कोई HR, CR, शीट या कॉइल का कोई रिक्वायरमेंट है?)\n[20s] CUSTOMER: We had only looked at steel in it, sir, but we didn't get any rate or anything generated there, sir.   (हम लोगों ने उसमें सिर्फ अभी स्टील का देखे थे सर लेकिन वहां पे रेट वगेरे कुछ हमको जनरेट नहीं हुआ सर.)\n[24s] AGENT: The rate is not generated in it, sir.   (रेट उसमें जनरेट नहीं होता सर.)\n[25s] CUSTOMER: Actually, what happened sir, is that we have opened a new shop.   (असल में क्या है सर हम लोगों ने अभी नई शॉप डाले.)\n[27s] AGENT: Okay.   (ठीक है.)\n[27s] CUSTOMER: Of hardware and traders, so we are keeping steel and everything with us.   (हार्डवेअर एंड ट्रेडर्स की, तो हमारे पास में स्टील वगेरे हम सब रख रहे.)\n[30s] AGENT: Okay.   (ओके.)\n[30s] CUSTOMER: So according to that, I had chosen steel in it.   (तो वो हिसाब से मैंने उसमें स्टील को चॉइस दिया था.)\n[32s] AGENT: Yes, but it's under this name, right, under the name Sigma Traders?   (हां लेकिन इसका यही नाम पे है ना, सिग्मा ट्रेडर्स नाम पे?)\n[34s] CUSTOMER: It's under the name Sigma Traders, we are both brothers, sir.   (सिग्मा ट्रेडर्स नाम से ही है, हम दोनों भाई है सर.)\n[35s] AGENT: Oh, okay fine. Oh okay, okay, so you both are its proprietor, proprietor.   (अच्छा ठीक है. अच्छा ठीक है ठीक है, तो आप दोनों ही हो गए उसका प्रोप्राइटर, प्रोप्राइटर.)\n[38s] CUSTOMER: Yes.   (जी.)\n[39s] AGENT: Okay fine Sohel, so let's do one thing, since you have started a new shop, you can do the first deal with us, directly from JSW.   (अच्छा ठीक है सोहेल, तो एक काम करते है जैसे आपने नया शॉप शुरू किया, आप तो पहला डील हमारे से कर दो JSW से डायरेक्ट.)\n[44s] CUSTOMER: In steel?   (स्टील में?)\n[45s] AGENT: In steel, HR or CR coil or sheet.   (स्टील में, HR या CR कॉइल या शीट.)\n[47s] CUSTOMER: Quotation and all?   (कोटेशन वगेरे?)\n[48s] AGENT: I'll give it, no problem, but for that I need   (दे देता हूं, प्रॉब्लम नहीं, लेकिन मुझे उसके लिए)\n[49s] CUSTOMER: Look, what you do is give me the quotation for TMT bars.   (देखो तुम क्या करो TMT बार के कोटेशन दे दो.)\n[51s] AGENT: Oh, you are looking for TMT?   (अच्छा TMT देखते हो आप?)\n[52s] CUSTOMER: Yes.   (जी.)\n[52s] AGENT: Okay, I'll give the one for TMT bar. So I'll do one thing, this 957933 is your   (ठीक है, TMT बार का दे देता हूं, तो एक काम करता हूं, आप ये जो 957933 है आपका)\n[55s] CUSTOMER: This is my WhatsApp number.   (ये मेरा WhatsApp नंबर है.)\n[57s] AGENT: Okay, so which one for TMT, I'll send it, no problem.   (ठीक है, तो TMT का कौनसा मैं, मैं डाल देता हूं, प्रॉब्लम नहीं है.)\n[59s] CUSTOMER: In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm.   (TMT में मैं बोलता आपको, डाया 8 mm, 10 mm, 12 mm और 16 mm.)\n[63s] AGENT: Okay, 10, 12, and 16 mm.   (अच्छा, 10, 12 और 16 mm.)\n[64s] CUSTOMER: There's 8 too, sir.   (आठ भी है ना सर.)\n[65s] AGENT: Okay. Yes, 8, 10, 15 and 16. 12, 12 and 16, yes sorry, okay. And how many tons, we have a minimum order quantity of five tons.   (ठीक है. हां, 8, 10, 15 और 16. 12, 12 और 16, हां सॉरी, ओके. और कितना टन, पांच टन का मिनिमम ऑर्डर ऑफ क्वांटिटी है हमारा.)\n[70s] CUSTOMER: Minimum five tons.   (मिनिमम पांच टन.)\n[71s] AGENT: Okay.   (ठीक है.)\n[72s] CUSTOMER: I will give you the details of how much of what to keep.   (मैं आपको डिटेल्स दे दूंगा कौनसा कितना रखना है करके.)\n[74s] AGENT: Yes, okay. I got this one. And what, do you have any preference for primary make or secondary make, something like that?   (हां ठीक है. ये वाला मिल गया और क्या आपका कोई प्राइमरी मेक या सेकेंडरी मेक ऐसा कुछ है?)\n[78s] CUSTOMER: Right now, it's primary only for us.   (अभी तो सर प्राइमरीच अपना.)\n[79s] AGENT: Primary, primary make will work, right? Because we have JSW, Tata, SAIL, and VSP.   (प्राइमरी, प्राइमरी मेक ही चलेगा ना? क्योंकि हमारे पास JSW, Tata, SAIL और VSP का है.)\n[82s] CUSTOMER: No, you just send the quotation for JSW's TMT bar, I'll tell you.   (नहीं आप सिर्फ JSW के TMT बार का कोटेशन डालिए, मैं आपको बोलता हूं.)\n[85s] AGENT: Your name, sir? Okay.   (आपका नाम सर? ठीक है.)\n[86s] AGENT: My name is Jeevan.   (मेरा नाम है जीवन.)\n[87s] CUSTOMER: Jeevan.   (जीवन.)\n[88s] AGENT: And yes, I'll send it on WhatsApp, no problem. And one more thing, are you looking for straight or U-bend? Straight?   (और हां, मैं WhatsApp में डाल देता हूं, प्रॉब्लम नहीं है. और एक और चीज, स्ट्रेट या U-bend देखते हो? स्ट्रेट?)\n[91s] CUSTOMER: No, U-bend, sir.   (नहीं, U-bend सर.)\n[92s] AGENT: U-bend, okay.   (U-bend, ठीक है.)\n[93s] CUSTOMER: Because we have to keep it in front of the shop, that's why.   (क्योंकि अपनों को शॉप के सामने रखना है ना इसलिए.)\n[94s] AGENT: Yes, yes, okay, okay. And this one, what do you call it, it's 550D, right, yours?   (हां हां, ठीक है ठीक है. और ये वाला जो क्या बोलते है, 550D है ना आपका?)\n[98s] CUSTOMER: Yes.   (जी.)\n[99s] AGENT: 550D, okay, done. So I'll do one thing, its quotation, I will immediately get it and give it to you, I'll send it on WhatsApp. First, I'll send you a 'Hi' message on WhatsApp, okay?   (550D, ओके, डन. तो मैं एक काम करता हूं, इसका जो कोटेशन है, मैं तुरंत लेके दे देता हूं आपको WhatsApp में भेज देता हूं. पहले मैं आपको WhatsApp में हाय मेसेज डालता हूं, ठीक है?)\n[105s] CUSTOMER: Okay.   (ओके.)\n[106s] AGENT: Okay, okay. Thank you, thank you Sohel.   (ठीक है ठीक है, थैंक यू, थैंक यू सोहेल.)\n[108s] CUSTOMER: Welcome, sir.   (वेलकम सर.)\n[108s] AGENT: Yeah.   (या.)\n[109s] CUSTOMER: All night   (रात भर)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 58,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but it does not impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "58 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "You missed the discovery and platform education steps entirely. After the intro, you must ask questions to understand the customer's business (tonnage, applications) before asking for a requirement, then explain how our platform helps them.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with Sohel of Sigma Traders, a new hardware trading business. The customer, who had just registered, requested a quote for JSW TMT bars in various diameters (8, 10, 12, 16mm). The agent captured the full specifications and committed to sending the quotation via WhatsApp after clarifying the 5-ton minimum order quantity.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir?\", \"comment\": \"The agent correctly positioned the call as a follow-up to the customer's registration, acting as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"it's under this name, right, under the name Sigma Traders? ... so you both are its proprietor, proprietor. ... आप ये जो 957933 है आपका ... ये मेरा WhatsApp नंबर है.\", \"comment\": \"Agent verified name/company, decision-making involvement, and contact number, but did not ask for the procurement city.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"we have opened a new shop. Of hardware and traders... do you have any preference for primary make or secondary make, something like that?\", \"comment\": \"Agent only established business type and brand preference, missing 6 of 8 key discovery questions like tonnage, payment terms, and current buying habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability, even when the customer mentioned not seeing a rate.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm.\", \"comment\": \"Although the agent initially asked for HR/CR, he successfully pivoted to the customer's TMT requirement and captured the full specifications (dia, grade, bend type).\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"its quotation, I will immediately get it and give it to you, I'll send it on WhatsApp.\", \"comment\": \"The agent committed to a clear next step: sending a quote for the specified materials via WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the discovery and platform education steps entirely. After the intro, you must ask questions to understand the customer's business (tonnage, applications) before asking for a requirement, then explain how our platform helps them.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent spoke with Sohel of Sigma Traders, a new hardware trading business. The customer, who had just registered, requested a quote for JSW TMT bars in various diameters (8, 10, 12, 16mm). The agent captured the full specifications and committed to sending the quotation via WhatsApp after clarifying the 5-ton minimum order quantity.\"}",
  "error": null,
  "latency_ms": 30463,
  "input_tokens": 4848,
  "output_tokens": 907,
  "created_at": "2026-09-25 11:58:48",
  "sentiment": "positive",
  "sentiment_score": 0.512,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.62,
  "agent_talk_sec": 60.6,
  "customer_talk_sec": 37.2,
  "dead_air_sec": 113.2,
  "longest_monologue_sec": 6.1,
  "agent_wpm": 328.7,
  "interruptions": 0,
  "agent_turns": 29,
  "customer_turns": 29,
  "discovery_qs": 13,
  "words_agent": 332,
  "words_customer": 197,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178970778511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.88,
      "end_s": 2.3,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178970778511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.49,
      "end_s": 5.3,
      "text_en": "Hello, good morning, am I talking to Mr. Umar Farooq?",
      "text_native": "हॅलो, गुड मॉर्निंग, एम आय टॉकिंग टू मिस्टर उमर फारूक?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.68,
      "end_s": 8.2,
      "text_en": "No sir, I am Sheikh Sohel. Umar Farooq is at home. Tell me.",
      "text_native": "नो सर, आय एम शेख सोहेल. उमर फारूक घर पे है वो, बोलिए."
    },
    {
      "ucid": "21112178970778511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.38,
      "end_s": 11.8,
      "text_en": "Okay fine, I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir?",
      "text_native": "अच्छा ठीक है, मैं JSW One प्लॅटफॉर्म से बात कर रहा हूं सर, आपका जो या रजिस्ट्रेशन डाला था ना सर?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 13.3,
      "text_en": "Yes, I did it on my number.",
      "text_native": "हां, मैंने किया था मेरे नंबर पे वो."
    },
    {
      "ucid": "21112178970778511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 14.1,
      "text_en": "Yes, that's it.",
      "text_native": "हां वही तो."
    },
    {
      "ucid": "21112178970778511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 15.6,
      "text_en": "I am Umar Farooq's brother, Sohel.",
      "text_native": "उमर फारूक का भाई है मैं, सोहेल."
    },
    {
      "ucid": "21112178970778511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 16.7,
      "text_en": "Oh, your name is Sohel, right?",
      "text_native": "अच्छा आपका नाम सोहेल है ना?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.8,
      "end_s": 17.1,
      "text_en": "Yes.",
      "text_native": "जी."
    },
    {
      "ucid": "21112178970778511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 20.0,
      "text_en": "Okay, Sohel ji, so do you have any requirement for HR, CR, sheet or coil right now?",
      "text_native": "ठीक है, सोहेल जी तो आपको अभी कोई HR, CR, शीट या कॉइल का कोई रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 23.8,
      "text_en": "We had only looked at steel in it, sir, but we didn't get any rate or anything generated there, sir.",
      "text_native": "हम लोगों ने उसमें सिर्फ अभी स्टील का देखे थे सर लेकिन वहां पे रेट वगेरे कुछ हमको जनरेट नहीं हुआ सर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 25.2,
      "text_en": "The rate is not generated in it, sir.",
      "text_native": "रेट उसमें जनरेट नहीं होता सर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 26.8,
      "text_en": "Actually, what happened sir, is that we have opened a new shop.",
      "text_native": "असल में क्या है सर हम लोगों ने अभी नई शॉप डाले."
    },
    {
      "ucid": "21112178970778511",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.8,
      "end_s": 27.2,
      "text_en": "Okay.",
      "text_native": "ठीक है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.4,
      "end_s": 29.4,
      "text_en": "Of hardware and traders, so we are keeping steel and everything with us.",
      "text_native": "हार्डवेअर एंड ट्रेडर्स की, तो हमारे पास में स्टील वगेरे हम सब रख रहे."
    },
    {
      "ucid": "21112178970778511",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.6,
      "end_s": 30.1,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178970778511",
      "idx": 16,
      "speaker": "customer",
      "start_s": 30.3,
      "end_s": 32.0,
      "text_en": "So according to that, I had chosen steel in it.",
      "text_native": "तो वो हिसाब से मैंने उसमें स्टील को चॉइस दिया था."
    },
    {
      "ucid": "21112178970778511",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 34.0,
      "text_en": "Yes, but it's under this name, right, under the name Sigma Traders?",
      "text_native": "हां लेकिन इसका यही नाम पे है ना, सिग्मा ट्रेडर्स नाम पे?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 35.4,
      "text_en": "It's under the name Sigma Traders, we are both brothers, sir.",
      "text_native": "सिग्मा ट्रेडर्स नाम से ही है, हम दोनों भाई है सर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 38.2,
      "text_en": "Oh, okay fine. Oh okay, okay, so you both are its proprietor, proprietor.",
      "text_native": "अच्छा ठीक है. अच्छा ठीक है ठीक है, तो आप दोनों ही हो गए उसका प्रोप्राइटर, प्रोप्राइटर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 38.5,
      "text_en": "Yes.",
      "text_native": "जी."
    },
    {
      "ucid": "21112178970778511",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.9,
      "end_s": 43.0,
      "text_en": "Okay fine Sohel, so let's do one thing, since you have started a new shop, you can do the first deal with us, directly from JSW.",
      "text_native": "अच्छा ठीक है सोहेल, तो एक काम करते है जैसे आपने नया शॉप शुरू किया, आप तो पहला डील हमारे से कर दो JSW से डायरेक्ट."
    },
    {
      "ucid": "21112178970778511",
      "idx": 22,
      "speaker": "customer",
      "start_s": 43.5,
      "end_s": 44.2,
      "text_en": "In steel?",
      "text_native": "स्टील में?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 23,
      "speaker": "agent",
      "start_s": 44.6,
      "end_s": 46.2,
      "text_en": "In steel, HR or CR coil or sheet.",
      "text_native": "स्टील में, HR या CR कॉइल या शीट."
    },
    {
      "ucid": "21112178970778511",
      "idx": 24,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 47.4,
      "text_en": "Quotation and all?",
      "text_native": "कोटेशन वगेरे?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 25,
      "speaker": "agent",
      "start_s": 47.7,
      "end_s": 49.0,
      "text_en": "I'll give it, no problem, but for that I need",
      "text_native": "दे देता हूं, प्रॉब्लम नहीं, लेकिन मुझे उसके लिए"
    },
    {
      "ucid": "21112178970778511",
      "idx": 26,
      "speaker": "customer",
      "start_s": 49.0,
      "end_s": 50.6,
      "text_en": "Look, what you do is give me the quotation for TMT bars.",
      "text_native": "देखो तुम क्या करो TMT बार के कोटेशन दे दो."
    },
    {
      "ucid": "21112178970778511",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 51.8,
      "text_en": "Oh, you are looking for TMT?",
      "text_native": "अच्छा TMT देखते हो आप?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 28,
      "speaker": "customer",
      "start_s": 51.9,
      "end_s": 52.2,
      "text_en": "Yes.",
      "text_native": "जी."
    },
    {
      "ucid": "21112178970778511",
      "idx": 29,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 55.2,
      "text_en": "Okay, I'll give the one for TMT bar. So I'll do one thing, this 957933 is your",
      "text_native": "ठीक है, TMT बार का दे देता हूं, तो एक काम करता हूं, आप ये जो 957933 है आपका"
    },
    {
      "ucid": "21112178970778511",
      "idx": 30,
      "speaker": "customer",
      "start_s": 55.2,
      "end_s": 56.8,
      "text_en": "This is my WhatsApp number.",
      "text_native": "ये मेरा WhatsApp नंबर है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 31,
      "speaker": "agent",
      "start_s": 57.0,
      "end_s": 58.8,
      "text_en": "Okay, so which one for TMT, I'll send it, no problem.",
      "text_native": "ठीक है, तो TMT का कौनसा मैं, मैं डाल देता हूं, प्रॉब्लम नहीं है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 32,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 62.2,
      "text_en": "In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm.",
      "text_native": "TMT में मैं बोलता आपको, डाया 8 mm, 10 mm, 12 mm और 16 mm."
    },
    {
      "ucid": "21112178970778511",
      "idx": 33,
      "speaker": "agent",
      "start_s": 62.6,
      "end_s": 64.2,
      "text_en": "Okay, 10, 12, and 16 mm.",
      "text_native": "अच्छा, 10, 12 और 16 mm."
    },
    {
      "ucid": "21112178970778511",
      "idx": 34,
      "speaker": "customer",
      "start_s": 64.4,
      "end_s": 65.1,
      "text_en": "There's 8 too, sir.",
      "text_native": "आठ भी है ना सर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 35,
      "speaker": "agent",
      "start_s": 65.1,
      "end_s": 69.8,
      "text_en": "Okay. Yes, 8, 10, 15 and 16. 12, 12 and 16, yes sorry, okay. And how many tons, we have a minimum order quantity of five tons.",
      "text_native": "ठीक है. हां, 8, 10, 15 और 16. 12, 12 और 16, हां सॉरी, ओके. और कितना टन, पांच टन का मिनिमम ऑर्डर ऑफ क्वांटिटी है हमारा."
    },
    {
      "ucid": "21112178970778511",
      "idx": 36,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 70.8,
      "text_en": "Minimum five tons.",
      "text_native": "मिनिमम पांच टन."
    },
    {
      "ucid": "21112178970778511",
      "idx": 37,
      "speaker": "agent",
      "start_s": 71.1,
      "end_s": 71.6,
      "text_en": "Okay.",
      "text_native": "ठीक है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 38,
      "speaker": "customer",
      "start_s": 71.9,
      "end_s": 73.6,
      "text_en": "I will give you the details of how much of what to keep.",
      "text_native": "मैं आपको डिटेल्स दे दूंगा कौनसा कितना रखना है करके."
    },
    {
      "ucid": "21112178970778511",
      "idx": 39,
      "speaker": "agent",
      "start_s": 73.9,
      "end_s": 77.4,
      "text_en": "Yes, okay. I got this one. And what, do you have any preference for primary make or secondary make, something like that?",
      "text_native": "हां ठीक है. ये वाला मिल गया और क्या आपका कोई प्राइमरी मेक या सेकेंडरी मेक ऐसा कुछ है?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 40,
      "speaker": "customer",
      "start_s": 77.8,
      "end_s": 79.0,
      "text_en": "Right now, it's primary only for us.",
      "text_native": "अभी तो सर प्राइमरीच अपना."
    },
    {
      "ucid": "21112178970778511",
      "idx": 41,
      "speaker": "agent",
      "start_s": 79.2,
      "end_s": 82.4,
      "text_en": "Primary, primary make will work, right? Because we have JSW, Tata, SAIL, and VSP.",
      "text_native": "प्राइमरी, प्राइमरी मेक ही चलेगा ना? क्योंकि हमारे पास JSW, Tata, SAIL और VSP का है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 42,
      "speaker": "customer",
      "start_s": 82.4,
      "end_s": 84.6,
      "text_en": "No, you just send the quotation for JSW's TMT bar, I'll tell you.",
      "text_native": "नहीं आप सिर्फ JSW के TMT बार का कोटेशन डालिए, मैं आपको बोलता हूं."
    },
    {
      "ucid": "21112178970778511",
      "idx": 43,
      "speaker": "agent",
      "start_s": 84.6,
      "end_s": 85.8,
      "text_en": "Your name, sir? Okay.",
      "text_native": "आपका नाम सर? ठीक है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 44,
      "speaker": "agent",
      "start_s": 86.1,
      "end_s": 87.1,
      "text_en": "My name is Jeevan.",
      "text_native": "मेरा नाम है जीवन."
    },
    {
      "ucid": "21112178970778511",
      "idx": 45,
      "speaker": "customer",
      "start_s": 87.4,
      "end_s": 87.7,
      "text_en": "Jeevan.",
      "text_native": "जीवन."
    },
    {
      "ucid": "21112178970778511",
      "idx": 46,
      "speaker": "agent",
      "start_s": 87.7,
      "end_s": 91.2,
      "text_en": "And yes, I'll send it on WhatsApp, no problem. And one more thing, are you looking for straight or U-bend? Straight?",
      "text_native": "और हां, मैं WhatsApp में डाल देता हूं, प्रॉब्लम नहीं है. और एक और चीज, स्ट्रेट या U-bend देखते हो? स्ट्रेट?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 47,
      "speaker": "customer",
      "start_s": 91.2,
      "end_s": 92.1,
      "text_en": "No, U-bend, sir.",
      "text_native": "नहीं, U-bend सर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 48,
      "speaker": "agent",
      "start_s": 92.1,
      "end_s": 92.8,
      "text_en": "U-bend, okay.",
      "text_native": "U-bend, ठीक है."
    },
    {
      "ucid": "21112178970778511",
      "idx": 49,
      "speaker": "customer",
      "start_s": 92.8,
      "end_s": 94.2,
      "text_en": "Because we have to keep it in front of the shop, that's why.",
      "text_native": "क्योंकि अपनों को शॉप के सामने रखना है ना इसलिए."
    },
    {
      "ucid": "21112178970778511",
      "idx": 50,
      "speaker": "agent",
      "start_s": 94.4,
      "end_s": 97.8,
      "text_en": "Yes, yes, okay, okay. And this one, what do you call it, it's 550D, right, yours?",
      "text_native": "हां हां, ठीक है ठीक है. और ये वाला जो क्या बोलते है, 550D है ना आपका?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 51,
      "speaker": "customer",
      "start_s": 98.0,
      "end_s": 98.4,
      "text_en": "Yes.",
      "text_native": "जी."
    },
    {
      "ucid": "21112178970778511",
      "idx": 52,
      "speaker": "agent",
      "start_s": 98.7,
      "end_s": 104.8,
      "text_en": "550D, okay, done. So I'll do one thing, its quotation, I will immediately get it and give it to you, I'll send it on WhatsApp. First, I'll send you a 'Hi' message on WhatsApp, okay?",
      "text_native": "550D, ओके, डन. तो मैं एक काम करता हूं, इसका जो कोटेशन है, मैं तुरंत लेके दे देता हूं आपको WhatsApp में भेज देता हूं. पहले मैं आपको WhatsApp में हाय मेसेज डालता हूं, ठीक है?"
    },
    {
      "ucid": "21112178970778511",
      "idx": 53,
      "speaker": "customer",
      "start_s": 105.0,
      "end_s": 105.4,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178970778511",
      "idx": 54,
      "speaker": "agent",
      "start_s": 106.0,
      "end_s": 107.4,
      "text_en": "Okay, okay. Thank you, thank you Sohel.",
      "text_native": "ठीक है ठीक है, थैंक यू, थैंक यू सोहेल."
    },
    {
      "ucid": "21112178970778511",
      "idx": 55,
      "speaker": "customer",
      "start_s": 107.5,
      "end_s": 108.2,
      "text_en": "Welcome, sir.",
      "text_native": "वेलकम सर."
    },
    {
      "ucid": "21112178970778511",
      "idx": 56,
      "speaker": "agent",
      "start_s": 108.5,
      "end_s": 108.8,
      "text_en": "Yeah.",
      "text_native": "या."
    },
    {
      "ucid": "21112178970778511",
      "idx": 57,
      "speaker": "customer",
      "start_s": 109.2,
      "end_s": 110.4,
      "text_en": "All night",
      "text_native": "रात भर"
    }
  ],
  "steps": [
    {
      "ucid": "21112178970778511",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am calling from the JSW One platform, sir. Your, yeah, you had put in a registration, right sir?",
      "comment": "The agent correctly positioned the call as a follow-up to the customer's registration, acting as a helper."
    },
    {
      "ucid": "21112178970778511",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "it's under this name, right, under the name Sigma Traders? ... so you both are its proprietor, proprietor. ... आप ये जो 957933 है आपका ... ये मेरा WhatsApp नंबर है.",
      "comment": "Agent verified name/company, decision-making involvement, and contact number, but did not ask for the procurement city."
    },
    {
      "ucid": "21112178970778511",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "we have opened a new shop. Of hardware and traders... do you have any preference for primary make or secondary make, something like that?",
      "comment": "Agent only established business type and brand preference, missing 6 of 8 key discovery questions like tonnage, payment terms, and current buying habits."
    },
    {
      "ucid": "21112178970778511",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any platform benefits like transparent pricing, test certificates, or stockyard availability, even when the customer mentioned not seeing a rate."
    },
    {
      "ucid": "21112178970778511",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "In TMT, I'll tell you, dia 8 mm, 10 mm, 12 mm, and 16 mm.",
      "comment": "Although the agent initially asked for HR/CR, he successfully pivoted to the customer's TMT requirement and captured the full specifications (dia, grade, bend type)."
    },
    {
      "ucid": "21112178970778511",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "its quotation, I will immediately get it and give it to you, I'll send it on WhatsApp.",
      "comment": "The agent committed to a clear next step: sending a quote for the specified materials via WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}