Call 21112178964799851 2026-09-17 · Jeevan Jeejo · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 8 turns, clean transcript (0% inaudible) | English | 8 | supply_led (campaign_name:medium) |
Audio: clear: The agent's name is slightly unclear but sounds like Jeevan.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−13
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; they went straight to a generic product list and asked about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately shut down the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Are you looking forward for any HR sheet, coil, TMT or anything?
Summary
The agent contacted DLCO Infra Projects and, after a brief introduction, asked about their material requirements. The customer stated they were not interested at the moment. The agent then thanked them and ended the call without attempting discovery or scheduling a follow-up.
Coaching
After your introduction, you must ask for permission to speak and then deliver a strong supply or price hook before asking about requirements to avoid being dismissed so quickly.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh hi, this is Jeevan calling from JSW One platform. The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Are you looking forward for any HR sheet, coil, TMT or anything? The agent did not deliver a hook; they went straight to a generic product list and asked about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately shut down the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you looking forward for any HR sheet, coil, TMT or anything? The agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, alright. No worries. Thank you so much. The agent accepted the dismissal and ended the call without proposing any next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.786 heavy | 12.5s | 3.4s | 32.1s | 7.0s | 283.2 | 0 | 4 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
agent
1.5s
Uh hello, hi. This is Am I talking to DLCO Infra Projects?
customer
4.5s
Yes, sir.
agent
5.5s
Uh hi, this is Jeevan calling from JSW One platform. Uh just wanted to check regarding your, you know, registration with our platform. Are you looking forward for any HR sheet, coil, TMT or anything?
customer
12.6s
No, nothing sir, nothing sir.
agent
14.1s
Nothing as of now?
customer
14.9s
Not interested now, yeah.
agent
16.3s
Alright, alright. No worries. Thank you so much.