{
  "ucid": "21112178964799851",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:56:38",
  "end_time": "2026-09-17 17:57:26",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8cd6f5819e35eabb725f2cfe7759e739.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1470,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964799851__DIA8cd6f5819e35eabb725f2cfe7759e739.mp3",
  "audio_bytes": 86400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 28.8,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[2s] AGENT: Uh hello, hi. This is Am I talking to DLCO Infra Projects?\n[4s] CUSTOMER: Yes, sir.\n[6s] AGENT: Uh hi, this is Jeevan calling from JSW One platform. Uh just wanted to check regarding your, you know, registration with our platform. Are you looking forward for any HR sheet, coil, TMT or anything?\n[13s] CUSTOMER: No, nothing sir, nothing sir.\n[14s] AGENT: Nothing as of now?\n[15s] CUSTOMER: Not interested now, yeah.\n[16s] AGENT: Alright, alright. No worries. Thank you so much.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The agent's name is slightly unclear but sounds like Jeevan.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "After your introduction, you must ask for permission to speak and then deliver a strong supply or price hook before asking about requirements to avoid being dismissed so quickly.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted DLCO Infra Projects and, after a brief introduction, asked about their material requirements. The customer stated they were not interested at the moment. The agent then thanked them and ended the call without attempting discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh hi, this is Jeevan calling from JSW One platform.\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Are you looking forward for any HR sheet, coil, TMT or anything?\", \"comment\": \"The agent did not deliver a hook; they went straight to a generic product list and asked about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately shut down the call.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Are you looking forward for any HR sheet, coil, TMT or anything?\", \"comment\": \"The agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, alright. No worries. Thank you so much.\", \"comment\": \"The agent accepted the dismissal and ended the call without proposing any next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After your introduction, you must ask for permission to speak and then deliver a strong supply or price hook before asking about requirements to avoid being dismissed so quickly.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted DLCO Infra Projects and, after a brief introduction, asked about their material requirements. The customer stated they were not interested at the moment. The agent then thanked them and ended the call without attempting discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 26792,
  "input_tokens": 2706,
  "output_tokens": 699,
  "created_at": "2026-09-25 11:59:14",
  "sentiment": "negative",
  "sentiment_score": -0.52,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 13,
  "lex_hits": 4,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.786,
  "agent_talk_sec": 12.5,
  "customer_talk_sec": 3.4,
  "dead_air_sec": 32.1,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 283.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 59,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178964799851",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.97,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178964799851",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 4.23,
      "text_en": "Uh hello, hi. This is Am I talking to DLCO Infra Projects?",
      "text_native": "Uh hello, hi. This is Am I talking to DLCO Infra Projects?"
    },
    {
      "ucid": "21112178964799851",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.47,
      "end_s": 5.07,
      "text_en": "Yes, sir.",
      "text_native": "Yes, sir."
    },
    {
      "ucid": "21112178964799851",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 12.5,
      "text_en": "Uh hi, this is Jeevan calling from JSW One platform. Uh just wanted to check regarding your, you know, registration with our platform. Are you looking forward for any HR sheet, coil, TMT or anything?",
      "text_native": "Uh hi, this is Jeevan calling from JSW One platform. Uh just wanted to check regarding your, you know, registration with our platform. Are you looking forward for any HR sheet, coil, TMT or anything?"
    },
    {
      "ucid": "21112178964799851",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.63,
      "end_s": 13.83,
      "text_en": "No, nothing sir, nothing sir.",
      "text_native": "No, nothing sir, nothing sir."
    },
    {
      "ucid": "21112178964799851",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.13,
      "end_s": 14.73,
      "text_en": "Nothing as of now?",
      "text_native": "Nothing as of now?"
    },
    {
      "ucid": "21112178964799851",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.86,
      "end_s": 15.96,
      "text_en": "Not interested now, yeah.",
      "text_native": "Not interested now, yeah."
    },
    {
      "ucid": "21112178964799851",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.29,
      "end_s": 18.5,
      "text_en": "Alright, alright. No worries. Thank you so much.",
      "text_native": "Alright, alright. No worries. Thank you so much."
    }
  ],
  "steps": [
    {
      "ucid": "21112178964799851",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh hi, this is Jeevan calling from JSW One platform.",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178964799851",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Are you looking forward for any HR sheet, coil, TMT or anything?",
      "comment": "The agent did not deliver a hook; they went straight to a generic product list and asked about requirements."
    },
    {
      "ucid": "21112178964799851",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately shut down the call."
    },
    {
      "ucid": "21112178964799851",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178964799851",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Are you looking forward for any HR sheet, coil, TMT or anything?",
      "comment": "The agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178964799851",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright, alright. No worries. Thank you so much.",
      "comment": "The agent accepted the dismissal and ended the call without proposing any next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}