Call 21112178964525241 2026-09-17 · Jeevan Jeejo · 1:16
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Tamil | 19 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's line, but the main conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked no discovery questions as the customer immediately deflected the call to another contact.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: Okay, alright sir. I will speak to him.
Summary
The agent contacted a representative from CR Auto Private Limited. The customer confirmed they have a requirement for HR/CR material but stated he was not the right person to speak with. He provided the contact details for a colleague named Jayaraman, and the agent agreed to follow up with him.
Coaching
When a customer deflects you to another contact, accept the new number but try to ask one qualifying question like 'So I can be prepared for my call with him, what do you manufacture?' to gather intelligence.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions as the customer immediately deflected the call to another contact. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: There is. The agent confirmed a requirement exists but failed to capture any specific details (grade, size, qty, etc.). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: Okay, alright sir. I will speak to him. The agent accepted the new contact information and committed to the next step of calling that person. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 21.1s | 11.2s | 43.7s | 5.5s | 199.1 | 0 | 9 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello
ஹலோ
agent
2.1s
Greetings sir. I am Jeevan speaking from the JSW One platform.
வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One platformல இருந்து.
customer
5.5s
From where?
எங்க இருந்து?
agent
6.5s
JSW, JSW.
customer
8.2s
Ah, tell me.
ஆ சொல்லுங்க.
agent
9.1s
Sir, you have registered here under the name CR Auto Private Limited. So, based on that, is there any HR CR coil sheet requirement?
சார் நீங்க CR Auto Private Limited பேர்ல இங்க registration பண்ணிருக்கீங்க. சோ அது வச்சு ஏதாவது வச்சு HR CR coil sheet requirement இருக்கா?
customer
15.6s
There is. You contact a person named Jayaram. I'll give you the number.
இருக்கு. நீங்க ஜெயராம்னு சொல்லிட்டு அவரு contact பண்ணுங்க. நான் number தரேன்.
agent
19.5s
Jayaram, is it?
ஜெயராம்ங்களா?
customer
20.5s
Yes.
ஆமா.
customer
21.0s
He is there, sir.
இருக்காங்க சார்.
agent
21.6s
Okay, okay. Okay, tell me sir, tell me the number.
சரி சரி. ஓகே சொல்லுங்க சார், number சொல்லுங்க.
customer
27.5s
77084
agent
29.9s
77084
customer
32.2s
22434
agent
34.2s
22434
customer
36.2s
Yes.
ஆம்.
agent
37.0s
Okay. His name is Jayaraman, right?
ஓகே. அவர் பேரு ஜெயராமன் தானே?
customer
38.8s
Jayaraman.
ஜெயராமன்.
agent
39.8s
Okay, alright sir. I will speak to him. It's alright. Thank you.
ஓகே சரி சார். நான் அவங்க கிட்ட பேசுறேன். பரவால்ல. Thank you.