{
  "ucid": "21112178964525241",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 17:10:52",
  "end_time": "2026-09-17 17:12:08",
  "duration_sec": 76,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9aeef31cfe6b262337840e4361be78c3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1489,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964525241__DIA9aeef31cfe6b262337840e4361be78c3.mp3",
  "audio_bytes": 185328,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 61.776,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (ஹலோ)\n[2s] AGENT: Greetings sir. I am Jeevan speaking from the JSW One platform.   (வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One platformல இருந்து.)\n[6s] CUSTOMER: From where?   (எங்க இருந்து?)\n[7s] AGENT: JSW, JSW.\n[8s] CUSTOMER: Ah, tell me.   (ஆ சொல்லுங்க.)\n[9s] AGENT: Sir, you have registered here under the name CR Auto Private Limited. So, based on that, is there any HR CR coil sheet requirement?   (சார் நீங்க CR Auto Private Limited பேர்ல இங்க registration பண்ணிருக்கீங்க. சோ அது வச்சு ஏதாவது வச்சு HR CR coil sheet requirement இருக்கா?)\n[16s] CUSTOMER: There is. You contact a person named Jayaram. I'll give you the number.   (இருக்கு. நீங்க ஜெயராம்னு சொல்லிட்டு அவரு contact பண்ணுங்க. நான் number தரேன்.)\n[20s] AGENT: Jayaram, is it?   (ஜெயராம்ங்களா?)\n[20s] CUSTOMER: Yes.   (ஆமா.)\n[21s] CUSTOMER: He is there, sir.   (இருக்காங்க சார்.)\n[22s] AGENT: Okay, okay. Okay, tell me sir, tell me the number.   (சரி சரி. ஓகே சொல்லுங்க சார், number சொல்லுங்க.)\n[28s] CUSTOMER: 77084\n[30s] AGENT: 77084\n[32s] CUSTOMER: 22434\n[34s] AGENT: 22434\n[36s] CUSTOMER: Yes.   (ஆம்.)\n[37s] AGENT: Okay. His name is Jayaraman, right?   (ஓகே. அவர் பேரு ஜெயராமன் தானே?)\n[39s] CUSTOMER: Jayaraman.   (ஜெயராமன்.)\n[40s] AGENT: Okay, alright sir. I will speak to him. It's alright. Thank you.   (ஓகே சரி சார். நான் அவங்க கிட்ட பேசுறேன். பரவால்ல. Thank you.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise on the customer's line, but the main conversation is audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer deflects you to another contact, accept the new number but try to ask one qualifying question like 'So I can be prepared for my call with him, what do you manufacture?' to gather intelligence.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from CR Auto Private Limited. The customer confirmed they have a requirement for HR/CR material but stated he was not the right person to speak with. He provided the contact details for a colleague named Jayaraman, and the agent agreed to follow up with him.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions as the customer immediately deflected the call to another contact.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: There is.\", \"comment\": \"The agent confirmed a requirement exists but failed to capture any specific details (grade, size, qty, etc.).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay, alright sir. I will speak to him.\", \"comment\": \"The agent accepted the new contact information and committed to the next step of calling that person.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer deflects you to another contact, accept the new number but try to ask one qualifying question like 'So I can be prepared for my call with him, what do you manufacture?' to gather intelligence.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from CR Auto Private Limited. The customer confirmed they have a requirement for HR/CR material but stated he was not the right person to speak with. He provided the contact details for a colleague named Jayaraman, and the agent agreed to follow up with him.\"}",
  "error": null,
  "latency_ms": 21548,
  "input_tokens": 3045,
  "output_tokens": 697,
  "created_at": "2026-09-25 11:59:50",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.653,
  "agent_talk_sec": 21.1,
  "customer_talk_sec": 11.2,
  "dead_air_sec": 43.7,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 199.1,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 3,
  "words_agent": 70,
  "words_customer": 28,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178964525241",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.07,
      "end_s": 1.63,
      "text_en": "Hello",
      "text_native": "ஹலோ"
    },
    {
      "ucid": "21112178964525241",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.06,
      "end_s": 5.1,
      "text_en": "Greetings sir. I am Jeevan speaking from the JSW One platform.",
      "text_native": "வணக்கம் சார். நான் ஜீவன் பேசுறேன் JSW One platformல இருந்து."
    },
    {
      "ucid": "21112178964525241",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.53,
      "end_s": 6.2,
      "text_en": "From where?",
      "text_native": "எங்க இருந்து?"
    },
    {
      "ucid": "21112178964525241",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.53,
      "end_s": 7.8,
      "text_en": "JSW, JSW.",
      "text_native": "JSW, JSW."
    },
    {
      "ucid": "21112178964525241",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.24,
      "end_s": 8.9,
      "text_en": "Ah, tell me.",
      "text_native": "ஆ சொல்லுங்க."
    },
    {
      "ucid": "21112178964525241",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 14.64,
      "text_en": "Sir, you have registered here under the name CR Auto Private Limited. So, based on that, is there any HR CR coil sheet requirement?",
      "text_native": "சார் நீங்க CR Auto Private Limited பேர்ல இங்க registration பண்ணிருக்கீங்க. சோ அது வச்சு ஏதாவது வச்சு HR CR coil sheet requirement இருக்கா?"
    },
    {
      "ucid": "21112178964525241",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.55,
      "end_s": 19.2,
      "text_en": "There is. You contact a person named Jayaram. I'll give you the number.",
      "text_native": "இருக்கு. நீங்க ஜெயராம்னு சொல்லிட்டு அவரு contact பண்ணுங்க. நான் number தரேன்."
    },
    {
      "ucid": "21112178964525241",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.21,
      "text_en": "Jayaram, is it?",
      "text_native": "ஜெயராம்ங்களா?"
    },
    {
      "ucid": "21112178964525241",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 20.8,
      "text_en": "Yes.",
      "text_native": "ஆமா."
    },
    {
      "ucid": "21112178964525241",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 21.5,
      "text_en": "He is there, sir.",
      "text_native": "இருக்காங்க சார்."
    },
    {
      "ucid": "21112178964525241",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 24.2,
      "text_en": "Okay, okay. Okay, tell me sir, tell me the number.",
      "text_native": "சரி சரி. ஓகே சொல்லுங்க சார், number சொல்லுங்க."
    },
    {
      "ucid": "21112178964525241",
      "idx": 11,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 29.6,
      "text_en": "77084",
      "text_native": "77084"
    },
    {
      "ucid": "21112178964525241",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.9,
      "end_s": 31.6,
      "text_en": "77084",
      "text_native": "77084"
    },
    {
      "ucid": "21112178964525241",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 33.8,
      "text_en": "22434",
      "text_native": "22434"
    },
    {
      "ucid": "21112178964525241",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.2,
      "end_s": 36.0,
      "text_en": "22434",
      "text_native": "22434"
    },
    {
      "ucid": "21112178964525241",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 36.6,
      "text_en": "Yes.",
      "text_native": "ஆம்."
    },
    {
      "ucid": "21112178964525241",
      "idx": 16,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 38.7,
      "text_en": "Okay. His name is Jayaraman, right?",
      "text_native": "ஓகே. அவர் பேரு ஜெயராமன் தானே?"
    },
    {
      "ucid": "21112178964525241",
      "idx": 17,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 39.6,
      "text_en": "Jayaraman.",
      "text_native": "ஜெயராமன்."
    },
    {
      "ucid": "21112178964525241",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 42.5,
      "text_en": "Okay, alright sir. I will speak to him. It's alright. Thank you.",
      "text_native": "ஓகே சரி சார். நான் அவங்க கிட்ட பேசுறேன். பரவால்ல. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178964525241",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178964525241",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178964525241",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions as the customer immediately deflected the call to another contact."
    },
    {
      "ucid": "21112178964525241",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178964525241",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: There is.",
      "comment": "The agent confirmed a requirement exists but failed to capture any specific details (grade, size, qty, etc.)."
    },
    {
      "ucid": "21112178964525241",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: Okay, alright sir. I will speak to him.",
      "comment": "The agent accepted the new contact information and committed to the next step of calling that person."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}