Call 21112178964262641 2026-09-17 · sudeeps · 3:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | new_registration (campaign_name:high) |
Audio: clear: The agent's introduction is slightly ambiguous as he states two different names.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent stated GL material is ordered directly from the plant and is not available with local traders/distributors.
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +4/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only identified business application and monthly tonnage (2/8). Missed crucial questions on current suppliers, payment terms, and buying history.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After learning the requirement is in the future (post-Diwali), the agent failed to schedule a specific callback date, putting the onus on the customer to re-initiate contact.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a scheduled walkthrough, or a specific callback date being agreed upon.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
Summary
The agent spoke with a new manufacturer setting up a plant to produce solar structures. The customer has a significant future requirement of 60-70 MT/month of Galvalume, starting after Diwali. The agent identified the material is a plant-direct order but failed to conduct deep discovery or secure a specific follow-up date, leaving the next action with the customer.
Coaching
You found a high-potential future lead but lost control by not setting a next step; always schedule a specific callback date in the CRM instead of asking the customer to call you back.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. The agent correctly identified the registration and stated the call's purpose without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello Mr. Raju from Aarav Solar Energy? Only confirmed the customer's name and company (1/4), but did not ask for procurement city, decision-making authority, or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | Galvalume, meaning you take it coil to coil and make solar structures, correct? ... Meaning, you will need approximately 60-70 tons of material per month. Only identified business application and monthly tonnage (2/8). Missed crucial questions on current suppliers, payment terms, and buying history. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent explained the process for a plant order but did not educate the customer on the JSW One platform's value propositions like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you. After learning the requirement is in the future (post-Diwali), the agent failed to schedule a specific callback date, putting the onus on the customer to re-initiate contact. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay. Thank you so much sir. Bye. The call ended without a quote, a scheduled walkthrough, or a specific callback date being agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | So yesterday, I was looking at this whole vendor process, how it works. |
So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.74 heavy | 75.7s | 26.6s | 108.7s | 13.0s | 305.9 | 0 | 21 | 20 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हॅलो?
agent
2.1s
Hello Mr. Raju from Aarav Solar Energy?
customer
4.6s
Yes?
हां?
agent
5.4s
Raju sir, I am Sudhir speaking from JSW One MSME, Siddharth Singh.
राजू सर सुधीर बोल रहा हूं JSW One MSME से, सिद्धार्थ सिंह।
customer
8.6s
Yes, tell me.
हां जी बोलिए।
agent
9.5s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. I needed some information about your company. Which material do you deal in for steel?
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर। थोड़ा कंपनी के बारे में आपका इंफॉर्मेशन चाहिए था मुझे। आप स्टील में कौनसे मटेरियल में डील करते हो आप?
customer
17.4s
In Galvalume material.
Galvalume मटेरियल में।
agent
19.0s
Galvalume, meaning you take it coil to coil and make solar structures, correct?
Galvalume मतलब ये coil to coil लेके आप सोलर स्ट्रक्चर बनाते हो, बराबर?
customer
21.7s
Yes, making solar structures, yes.
हां सोलर स्ट्रक्चर बनाना, हां।
agent
23.5s
Okay. Do you have any immediate requirement right now, sir?
Okay. अभी कुछ इमीडिएट रिक्वायरमेंट था सर आपको?
customer
25.5s
I have just ordered a machine.
मैंने ना अभी मशीन लिखवाया है।
agent
27.5s
Oh, you have bought a machine now, meaning it will arrive, get installed.
अच्छा अभी मशीन लिया है आपने, मतलब वो आएगा, इंस्टॉल होगा।
customer
29.5s
Yes, it will be input, right? After that, my factory work is ongoing right now.
हां, इनपुट होगा ना, बाद में मेरा फैक्ट्री का काम चालू है अभी।
agent
31.9s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
32.5s
So yesterday, I was looking at this whole vendor process, how it works.
तो मैं कल थोड़ा ये पूरा वेंडर का जो प्रोसेस था ना, वो मैं देख रहा था कैसे हो रहा है।
agent
35.8s
Okay.
ठीक है।
customer
36.2s
How we will do it, like that. I am bringing six machines.
किस तरह से करेंगे, ऐसा। मैं छह मशीन ला रहा हूं।
agent
39.3s
And according to that, I have a requirement of per day per ton.
और उसके हिसाब से per day per ton का रिक्वायरमेंट है मेरेको।
agent
42.0s
And what is your planning like? Meaning, the order quantity?
और कैसा प्लानिंग है आपका? मतलब ऑर्डर क्वांटिटी?
customer
43.8s
Per day, per day two ton.
agent
45.0s
Lifting that much
इतना का उठा के
customer
45.8s
Yes, I am installing a plant for two tons per day. It will start, I have a requirement of two tons per day.
हां, per day two ton का प्लांट इंस्टॉल कर रहा हूं मैं। वो चालू हो जाएगा, per day two ton रिक्वायरमेंट है मेरे पास।
agent
49.5s
Meaning, you will need approximately 60-70 tons of material per month.
मतलब महीने का लगभग-लगभग साठ-सत्तर टन माल लगेगा आपको।
customer
51.8s
Yes, 60-70 tons of material will be needed.
हां, साठ-सत्तर टन माल लगेगा।
agent
53.4s
Okay. Sir, I will route your order through the plant itself. For GL material, we place the order with the plant. This material is not available with local traders, distributors. Okay?
ठीक है। मैं आपका है ना सर, ऑर्डर प्लांट के थ्रू ही रूट कर दूंगा। GL मटेरियल के लिए ना हम प्लांट में ऑर्डर लगाते हैं। ये मटेरियल लोकल ट्रेडर, डिस्ट्रीब्यूटर के पास अवेलेबल नहीं रहता। Okay?
customer
59.8s
Okay.
agent
60.5s
So the plant's MOQ is 40 tons, for a single size.
तो प्लांट का MOQ रहता है forty tons का, सिंगल साइज पर।
customer
63.3s
Okay, yes, so. That much will come.
Okay, हां तो। इतना तो आएगा।
agent
65.0s
I have, I have my, I have sent you a 'Hi' on WhatsApp from my number. I have also sent my mail ID and business card. Right now, I am calling you from the system's number. So you save that number of mine. And moving forward, if you have any requirement or query, which material to take, if you need any suggestion, then you can connect with me, sir.
मैंने आपको, मैंने मेरे, मैंने आपको है ना WhatsApp पे मेरे नंबर से हाय लिख के भेजा है। मेरा मेल आईडी और बिजनेस कार्ड भी भेज दिया। अभी फिलहाल सिस्टम के नंबर से फोन कर रहा हूं आपको। तो आप वो नंबर सेव कर लो मेरा। और मूविंग फॉरवर्ड कुछ भी रिक्वायरमेंट रहता है या क्वेरी आता है आपको, कौनसा मटेरियल लेना चाहिए, कुछ सजेशन चाहिए तो you can connect with me sir.
customer
78.0s
Okay.
agent
78.5s
When will this machine work of yours be finished? The machine installation?
आपका ये मशीन का काम कब तक खत्म होगा? मशीन इंस्टॉलेशन?
customer
80.8s
Probably by Diwali.
शायद दिवाली आ जाएगा।
agent
82.1s
By Diwali. Then you'll take the material only after Diwali, meaning
दिवाली आ जाएगा। फिर दिवाली के बाद ही मटेरियल लेना, मतलब
customer
84.0s
After Diwali.
agent
85.4s
Okay. Well, we have many customers, sir, who, I mean, take GL material for solar. Every day, every month, we get orders for 1000, 1500 tons. Okay?
ठीक है। चलो हमारे काफी कस्टमर्स हैं सर, जो मतलब GL मटेरियल लेते हैं सोलर के लिए। Every day, every month हजार-हजार, डेढ़-डेढ़ हजार टन का ऑर्डर आता है हमारे पास। Okay?
customer
91.2s
Okay.
agent
91.8s
And this, we... through the plant, I mean, your requirement will be in these sizes: 0.9, 1.2, 1.6, 2 mm, correct?
और ये इनका हम प्लांट के थ्रू मतलब आपका point nine, one point two, one point six, two mm, ये साइजेस में रिक्वायरमेंट रहेगा, बराबर?
customer
95.5s
Yes, it will be that. It will be from 1.2 to 2 mm.
हां वही रहेगा। one point two से लेके two mm तक रहेगा।
agent
97.8s
It will be up to 2 mm. In this, you will also use HR material for the base structure, E250. And for the structure, you will use this GL material. So with this, the feasibility from the plant becomes very good. Done? So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you. Okay, Raju ji?
Two mm तक रहेगा। इसमें आप बेस स्ट्रक्चर के लिए HR मटेरियल भी यूज करोगे E250। और जो स्ट्रक्चर है उसके लिए आप यूज करोगे ये GL मटेरियल। तो इसका प्लांट से बहुत बढ़िया फिजिबिलिटी हो जाता है। Done? तो जब भी ये रिक्वायरमेंट आता है, आप मुझसे कनेक्ट कीजिए ये नंबर से, जो मैंने आपको WhatsApp किया है। Okay राजू जी?
customer
109.2s
Okay.
agent
110.4s
Okay. Thank you so much sir. Bye.
ठीक है। Thank you so much sir. Bye.