{
  "ucid": "21112178964262641",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 16:27:06",
  "end_time": "2026-09-17 16:30:37",
  "duration_sec": 211,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf121f9aa56db2b999c85f7bb949221c3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1507,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964262641__DIAf121f9aa56db2b999c85f7bb949221c3.mp3",
  "audio_bytes": 563328,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 187.776,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello Mr. Raju from Aarav Solar Energy?\n[5s] CUSTOMER: Yes?   (हां?)\n[5s] AGENT: Raju sir, I am Sudhir speaking from JSW One MSME, Siddharth Singh.   (राजू सर सुधीर बोल रहा हूं JSW One MSME से, सिद्धार्थ सिंह।)\n[9s] CUSTOMER: Yes, tell me.   (हां जी बोलिए।)\n[9s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. I needed some information about your company. Which material do you deal in for steel?   (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर। थोड़ा कंपनी के बारे में आपका इंफॉर्मेशन चाहिए था मुझे। आप स्टील में कौनसे मटेरियल में डील करते हो आप?)\n[17s] CUSTOMER: In Galvalume material.   (Galvalume मटेरियल में।)\n[19s] AGENT: Galvalume, meaning you take it coil to coil and make solar structures, correct?   (Galvalume मतलब ये coil to coil लेके आप सोलर स्ट्रक्चर बनाते हो, बराबर?)\n[22s] CUSTOMER: Yes, making solar structures, yes.   (हां सोलर स्ट्रक्चर बनाना, हां।)\n[24s] AGENT: Okay. Do you have any immediate requirement right now, sir?   (Okay. अभी कुछ इमीडिएट रिक्वायरमेंट था सर आपको?)\n[26s] CUSTOMER: I have just ordered a machine.   (मैंने ना अभी मशीन लिखवाया है।)\n[28s] AGENT: Oh, you have bought a machine now, meaning it will arrive, get installed.   (अच्छा अभी मशीन लिया है आपने, मतलब वो आएगा, इंस्टॉल होगा।)\n[30s] CUSTOMER: Yes, it will be input, right? After that, my factory work is ongoing right now.   (हां, इनपुट होगा ना, बाद में मेरा फैक्ट्री का काम चालू है अभी।)\n[32s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[32s] CUSTOMER: So yesterday, I was looking at this whole vendor process, how it works.   (तो मैं कल थोड़ा ये पूरा वेंडर का जो प्रोसेस था ना, वो मैं देख रहा था कैसे हो रहा है।)\n[36s] AGENT: Okay.   (ठीक है।)\n[36s] CUSTOMER: How we will do it, like that. I am bringing six machines.   (किस तरह से करेंगे, ऐसा। मैं छह मशीन ला रहा हूं।)\n[39s] AGENT: And according to that, I have a requirement of per day per ton.   (और उसके हिसाब से per day per ton का रिक्वायरमेंट है मेरेको।)\n[42s] AGENT: And what is your planning like? Meaning, the order quantity?   (और कैसा प्लानिंग है आपका? मतलब ऑर्डर क्वांटिटी?)\n[44s] CUSTOMER: Per day, per day two ton.\n[45s] AGENT: Lifting that much   (इतना का उठा के)\n[46s] CUSTOMER: Yes, I am installing a plant for two tons per day. It will start, I have a requirement of two tons per day.   (हां, per day two ton का प्लांट इंस्टॉल कर रहा हूं मैं। वो चालू हो जाएगा, per day two ton रिक्वायरमेंट है मेरे पास।)\n[50s] AGENT: Meaning, you will need approximately 60-70 tons of material per month.   (मतलब महीने का लगभग-लगभग साठ-सत्तर टन माल लगेगा आपको।)\n[52s] CUSTOMER: Yes, 60-70 tons of material will be needed.   (हां, साठ-सत्तर टन माल लगेगा।)\n[53s] AGENT: Okay. Sir, I will route your order through the plant itself. For GL material, we place the order with the plant. This material is not available with local traders, distributors. Okay?   (ठीक है। मैं आपका है ना सर, ऑर्डर प्लांट के थ्रू ही रूट कर दूंगा। GL मटेरियल के लिए ना हम प्लांट में ऑर्डर लगाते हैं। ये मटेरियल लोकल ट्रेडर, डिस्ट्रीब्यूटर के पास अवेलेबल नहीं रहता। Okay?)\n[60s] CUSTOMER: Okay.\n[60s] AGENT: So the plant's MOQ is 40 tons, for a single size.   (तो प्लांट का MOQ रहता है forty tons का, सिंगल साइज पर।)\n[63s] CUSTOMER: Okay, yes, so. That much will come.   (Okay, हां तो। इतना तो आएगा।)\n[65s] AGENT: I have, I have my, I have sent you a 'Hi' on WhatsApp from my number. I have also sent my mail ID and business card. Right now, I am calling you from the system's number. So you save that number of mine. And moving forward, if you have any requirement or query, which material to take, if you need any suggestion, then you can connect with me, sir.   (मैंने आपको, मैंने मेरे, मैंने आपको है ना WhatsApp पे मेरे नंबर से हाय लिख के भेजा है। मेरा मेल आईडी और बिजनेस कार्ड भी भेज दिया। अभी फिलहाल सिस्टम के नंबर से फोन कर रहा हूं आपको। तो आप वो नंबर सेव कर लो मेरा। और मूविंग फॉरवर्ड कुछ भी रिक्वायरमेंट रहता है या क्वेरी आता है आपको, कौनसा मटेरियल लेना चाहिए, कुछ सजेशन चाहिए तो you can connect with me sir.)\n[78s] CUSTOMER: Okay.\n[78s] AGENT: When will this machine work of yours be finished? The machine installation?   (आपका ये मशीन का काम कब तक खत्म होगा? मशीन इंस्टॉलेशन?)\n[81s] CUSTOMER: Probably by Diwali.   (शायद दिवाली आ जाएगा।)\n[82s] AGENT: By Diwali. Then you'll take the material only after Diwali, meaning   (दिवाली आ जाएगा। फिर दिवाली के बाद ही मटेरियल लेना, मतलब)\n[84s] CUSTOMER: After Diwali.\n[85s] AGENT: Okay. Well, we have many customers, sir, who, I mean, take GL material for solar. Every day, every month, we get orders for 1000, 1500 tons. Okay?   (ठीक है। चलो हमारे काफी कस्टमर्स हैं सर, जो मतलब GL मटेरियल लेते हैं सोलर के लिए। Every day, every month हजार-हजार, डेढ़-डेढ़ हजार टन का ऑर्डर आता है हमारे पास। Okay?)\n[91s] CUSTOMER: Okay.\n[92s] AGENT: And this, we... through the plant, I mean, your requirement will be in these sizes: 0.9, 1.2, 1.6, 2 mm, correct?   (और ये इनका हम प्लांट के थ्रू मतलब आपका point nine, one point two, one point six, two mm, ये साइजेस में रिक्वायरमेंट रहेगा, बराबर?)\n[96s] CUSTOMER: Yes, it will be that. It will be from 1.2 to 2 mm.   (हां वही रहेगा। one point two से लेके two mm तक रहेगा।)\n[98s] AGENT: It will be up to 2 mm. In this, you will also use HR material for the base structure, E250. And for the structure, you will use this GL material. So with this, the feasibility from the plant becomes very good. Done? So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you. Okay, Raju ji?   (Two mm तक रहेगा। इसमें आप बेस स्ट्रक्चर के लिए HR मटेरियल भी यूज करोगे E250। और जो स्ट्रक्चर है उसके लिए आप यूज करोगे ये GL मटेरियल। तो इसका प्लांट से बहुत बढ़िया फिजिबिलिटी हो जाता है। Done? तो जब भी ये रिक्वायरमेंट आता है, आप मुझसे कनेक्ट कीजिए ये नंबर से, जो मैंने आपको WhatsApp किया है। Okay राजू जी?)\n[109s] CUSTOMER: Okay.\n[110s] AGENT: Okay. Thank you so much sir. Bye.   (ठीक है। Thank you so much sir. Bye.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 41,
  "connected": 1,
  "audio_notes": "clear: The agent's introduction is slightly ambiguous as he states two different names.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "41 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You found a high-potential future lead but lost control by not setting a next step; always schedule a specific callback date in the CRM instead of asking the customer to call you back.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent stated GL material is ordered directly from the plant and is not available with local traders/distributors.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a new manufacturer setting up a plant to produce solar structures. The customer has a significant future requirement of 60-70 MT/month of Galvalume, starting after Diwali. The agent identified the material is a plant-direct order but failed to conduct deep discovery or secure a specific follow-up date, leaving the next action with the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.\", \"comment\": \"The agent correctly identified the registration and stated the call's purpose without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello Mr. Raju from Aarav Solar Energy?\", \"comment\": \"Only confirmed the customer's name and company (1/4), but did not ask for procurement city, decision-making authority, or verify contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Galvalume, meaning you take it coil to coil and make solar structures, correct? ... Meaning, you will need approximately 60-70 tons of material per month.\", \"comment\": \"Only identified business application and monthly tonnage (2/8). Missed crucial questions on current suppliers, payment terms, and buying history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent explained the process for a plant order but did not educate the customer on the JSW One platform's value propositions like transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you.\", \"comment\": \"After learning the requirement is in the future (post-Diwali), the agent failed to schedule a specific callback date, putting the onus on the customer to re-initiate contact.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. Thank you so much sir. Bye.\", \"comment\": \"The call ended without a quote, a scheduled walkthrough, or a specific callback date being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You found a high-potential future lead but lost control by not setting a next step; always schedule a specific callback date in the CRM instead of asking the customer to call you back.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated GL material is ordered directly from the plant and is not available with local traders/distributors.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"So yesterday, I was looking at this whole vendor process, how it works.\", \"response\": \"So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you.\"}], \"call_summary\": \"The agent spoke with a new manufacturer setting up a plant to produce solar structures. The customer has a significant future requirement of 60-70 MT/month of Galvalume, starting after Diwali. The agent identified the material is a plant-direct order but failed to conduct deep discovery or secure a specific follow-up date, leaving the next action with the customer.\"}",
  "error": null,
  "latency_ms": 41006,
  "input_tokens": 4412,
  "output_tokens": 964,
  "created_at": "2026-09-25 12:00:54",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.74,
  "agent_talk_sec": 75.7,
  "customer_talk_sec": 26.6,
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  "longest_monologue_sec": 13.0,
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  "customer_turns": 20,
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  "words_customer": 127,
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  "turns": [
    {
      "ucid": "21112178964262641",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.68,
      "end_s": 1.08,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.11,
      "end_s": 4.28,
      "text_en": "Hello Mr. Raju from Aarav Solar Energy?",
      "text_native": "Hello Mr. Raju from Aarav Solar Energy?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.6,
      "end_s": 4.88,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.38,
      "end_s": 8.2,
      "text_en": "Raju sir, I am Sudhir speaking from JSW One MSME, Siddharth Singh.",
      "text_native": "राजू सर सुधीर बोल रहा हूं JSW One MSME से, सिद्धार्थ सिंह।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.56,
      "end_s": 9.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी बोलिए।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.47,
      "end_s": 16.98,
      "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. I needed some information about your company. Which material do you deal in for steel?",
      "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर। थोड़ा कंपनी के बारे में आपका इंफॉर्मेशन चाहिए था मुझे। आप स्टील में कौनसे मटेरियल में डील करते हो आप?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 18.8,
      "text_en": "In Galvalume material.",
      "text_native": "Galvalume मटेरियल में।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 7,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 21.7,
      "text_en": "Galvalume, meaning you take it coil to coil and make solar structures, correct?",
      "text_native": "Galvalume मतलब ये coil to coil लेके आप सोलर स्ट्रक्चर बनाते हो, बराबर?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 22.9,
      "text_en": "Yes, making solar structures, yes.",
      "text_native": "हां सोलर स्ट्रक्चर बनाना, हां।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 25.3,
      "text_en": "Okay. Do you have any immediate requirement right now, sir?",
      "text_native": "Okay. अभी कुछ इमीडिएट रिक्वायरमेंट था सर आपको?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.5,
      "end_s": 27.0,
      "text_en": "I have just ordered a machine.",
      "text_native": "मैंने ना अभी मशीन लिखवाया है।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 29.5,
      "text_en": "Oh, you have bought a machine now, meaning it will arrive, get installed.",
      "text_native": "अच्छा अभी मशीन लिया है आपने, मतलब वो आएगा, इंस्टॉल होगा।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 31.7,
      "text_en": "Yes, it will be input, right? After that, my factory work is ongoing right now.",
      "text_native": "हां, इनपुट होगा ना, बाद में मेरा फैक्ट्री का काम चालू है अभी।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.9,
      "end_s": 32.5,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 35.6,
      "text_en": "So yesterday, I was looking at this whole vendor process, how it works.",
      "text_native": "तो मैं कल थोड़ा ये पूरा वेंडर का जो प्रोसेस था ना, वो मैं देख रहा था कैसे हो रहा है।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 36.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 38.8,
      "text_en": "How we will do it, like that. I am bringing six machines.",
      "text_native": "किस तरह से करेंगे, ऐसा। मैं छह मशीन ला रहा हूं।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 17,
      "speaker": "agent",
      "start_s": 39.3,
      "end_s": 41.6,
      "text_en": "And according to that, I have a requirement of per day per ton.",
      "text_native": "और उसके हिसाब से per day per ton का रिक्वायरमेंट है मेरेको।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 18,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 43.8,
      "text_en": "And what is your planning like? Meaning, the order quantity?",
      "text_native": "और कैसा प्लानिंग है आपका? मतलब ऑर्डर क्वांटिटी?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 19,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 45.0,
      "text_en": "Per day, per day two ton.",
      "text_native": "Per day, per day two ton."
    },
    {
      "ucid": "21112178964262641",
      "idx": 20,
      "speaker": "agent",
      "start_s": 45.0,
      "end_s": 45.8,
      "text_en": "Lifting that much",
      "text_native": "इतना का उठा के"
    },
    {
      "ucid": "21112178964262641",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 49.5,
      "text_en": "Yes, I am installing a plant for two tons per day. It will start, I have a requirement of two tons per day.",
      "text_native": "हां, per day two ton का प्लांट इंस्टॉल कर रहा हूं मैं। वो चालू हो जाएगा, per day two ton रिक्वायरमेंट है मेरे पास।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 22,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 51.8,
      "text_en": "Meaning, you will need approximately 60-70 tons of material per month.",
      "text_native": "मतलब महीने का लगभग-लगभग साठ-सत्तर टन माल लगेगा आपको।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 23,
      "speaker": "customer",
      "start_s": 51.8,
      "end_s": 53.0,
      "text_en": "Yes, 60-70 tons of material will be needed.",
      "text_native": "हां, साठ-सत्तर टन माल लगेगा।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 24,
      "speaker": "agent",
      "start_s": 53.4,
      "end_s": 59.8,
      "text_en": "Okay. Sir, I will route your order through the plant itself. For GL material, we place the order with the plant. This material is not available with local traders, distributors. Okay?",
      "text_native": "ठीक है। मैं आपका है ना सर, ऑर्डर प्लांट के थ्रू ही रूट कर दूंगा। GL मटेरियल के लिए ना हम प्लांट में ऑर्डर लगाते हैं। ये मटेरियल लोकल ट्रेडर, डिस्ट्रीब्यूटर के पास अवेलेबल नहीं रहता। Okay?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 25,
      "speaker": "customer",
      "start_s": 59.8,
      "end_s": 60.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964262641",
      "idx": 26,
      "speaker": "agent",
      "start_s": 60.5,
      "end_s": 63.0,
      "text_en": "So the plant's MOQ is 40 tons, for a single size.",
      "text_native": "तो प्लांट का MOQ रहता है forty tons का, सिंगल साइज पर।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 27,
      "speaker": "customer",
      "start_s": 63.3,
      "end_s": 64.8,
      "text_en": "Okay, yes, so. That much will come.",
      "text_native": "Okay, हां तो। इतना तो आएगा।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 28,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 78.0,
      "text_en": "I have, I have my, I have sent you a 'Hi' on WhatsApp from my number. I have also sent my mail ID and business card. Right now, I am calling you from the system's number. So you save that number of mine. And moving forward, if you have any requirement or query, which material to take, if you need any suggestion, then you can connect with me, sir.",
      "text_native": "मैंने आपको, मैंने मेरे, मैंने आपको है ना WhatsApp पे मेरे नंबर से हाय लिख के भेजा है। मेरा मेल आईडी और बिजनेस कार्ड भी भेज दिया। अभी फिलहाल सिस्टम के नंबर से फोन कर रहा हूं आपको। तो आप वो नंबर सेव कर लो मेरा। और मूविंग फॉरवर्ड कुछ भी रिक्वायरमेंट रहता है या क्वेरी आता है आपको, कौनसा मटेरियल लेना चाहिए, कुछ सजेशन चाहिए तो you can connect with me sir."
    },
    {
      "ucid": "21112178964262641",
      "idx": 29,
      "speaker": "customer",
      "start_s": 78.0,
      "end_s": 78.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964262641",
      "idx": 30,
      "speaker": "agent",
      "start_s": 78.5,
      "end_s": 80.5,
      "text_en": "When will this machine work of yours be finished? The machine installation?",
      "text_native": "आपका ये मशीन का काम कब तक खत्म होगा? मशीन इंस्टॉलेशन?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 31,
      "speaker": "customer",
      "start_s": 80.8,
      "end_s": 81.8,
      "text_en": "Probably by Diwali.",
      "text_native": "शायद दिवाली आ जाएगा।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 32,
      "speaker": "agent",
      "start_s": 82.1,
      "end_s": 84.0,
      "text_en": "By Diwali. Then you'll take the material only after Diwali, meaning",
      "text_native": "दिवाली आ जाएगा। फिर दिवाली के बाद ही मटेरियल लेना, मतलब"
    },
    {
      "ucid": "21112178964262641",
      "idx": 33,
      "speaker": "customer",
      "start_s": 84.0,
      "end_s": 84.8,
      "text_en": "After Diwali.",
      "text_native": "After Diwali."
    },
    {
      "ucid": "21112178964262641",
      "idx": 34,
      "speaker": "agent",
      "start_s": 85.4,
      "end_s": 91.2,
      "text_en": "Okay. Well, we have many customers, sir, who, I mean, take GL material for solar. Every day, every month, we get orders for 1000, 1500 tons. Okay?",
      "text_native": "ठीक है। चलो हमारे काफी कस्टमर्स हैं सर, जो मतलब GL मटेरियल लेते हैं सोलर के लिए। Every day, every month हजार-हजार, डेढ़-डेढ़ हजार टन का ऑर्डर आता है हमारे पास। Okay?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 35,
      "speaker": "customer",
      "start_s": 91.2,
      "end_s": 91.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964262641",
      "idx": 36,
      "speaker": "agent",
      "start_s": 91.8,
      "end_s": 95.5,
      "text_en": "And this, we... through the plant, I mean, your requirement will be in these sizes: 0.9, 1.2, 1.6, 2 mm, correct?",
      "text_native": "और ये इनका हम प्लांट के थ्रू मतलब आपका point nine, one point two, one point six, two mm, ये साइजेस में रिक्वायरमेंट रहेगा, बराबर?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 37,
      "speaker": "customer",
      "start_s": 95.5,
      "end_s": 97.8,
      "text_en": "Yes, it will be that. It will be from 1.2 to 2 mm.",
      "text_native": "हां वही रहेगा। one point two से लेके two mm तक रहेगा।"
    },
    {
      "ucid": "21112178964262641",
      "idx": 38,
      "speaker": "agent",
      "start_s": 97.8,
      "end_s": 109.2,
      "text_en": "It will be up to 2 mm. In this, you will also use HR material for the base structure, E250. And for the structure, you will use this GL material. So with this, the feasibility from the plant becomes very good. Done? So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you. Okay, Raju ji?",
      "text_native": "Two mm तक रहेगा। इसमें आप बेस स्ट्रक्चर के लिए HR मटेरियल भी यूज करोगे E250। और जो स्ट्रक्चर है उसके लिए आप यूज करोगे ये GL मटेरियल। तो इसका प्लांट से बहुत बढ़िया फिजिबिलिटी हो जाता है। Done? तो जब भी ये रिक्वायरमेंट आता है, आप मुझसे कनेक्ट कीजिए ये नंबर से, जो मैंने आपको WhatsApp किया है। Okay राजू जी?"
    },
    {
      "ucid": "21112178964262641",
      "idx": 39,
      "speaker": "customer",
      "start_s": 109.2,
      "end_s": 109.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964262641",
      "idx": 40,
      "speaker": "agent",
      "start_s": 110.4,
      "end_s": 112.2,
      "text_en": "Okay. Thank you so much sir. Bye.",
      "text_native": "ठीक है। Thank you so much sir. Bye."
    }
  ],
  "steps": [
    {
      "ucid": "21112178964262641",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.",
      "comment": "The agent correctly identified the registration and stated the call's purpose without being pushy."
    },
    {
      "ucid": "21112178964262641",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello Mr. Raju from Aarav Solar Energy?",
      "comment": "Only confirmed the customer's name and company (1/4), but did not ask for procurement city, decision-making authority, or verify contact details."
    },
    {
      "ucid": "21112178964262641",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Galvalume, meaning you take it coil to coil and make solar structures, correct? ... Meaning, you will need approximately 60-70 tons of material per month.",
      "comment": "Only identified business application and monthly tonnage (2/8). Missed crucial questions on current suppliers, payment terms, and buying history."
    },
    {
      "ucid": "21112178964262641",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent explained the process for a plant order but did not educate the customer on the JSW One platform's value propositions like transparent pricing or test certificates."
    },
    {
      "ucid": "21112178964262641",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you.",
      "comment": "After learning the requirement is in the future (post-Diwali), the agent failed to schedule a specific callback date, putting the onus on the customer to re-initiate contact."
    },
    {
      "ucid": "21112178964262641",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. Thank you so much sir. Bye.",
      "comment": "The call ended without a quote, a scheduled walkthrough, or a specific callback date being agreed upon."
    }
  ],
  "objections": [
    {
      "ucid": "21112178964262641",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "So yesterday, I was looking at this whole vendor process, how it works.",
      "response": "So whenever this requirement comes, you connect with me on this number, the one I have WhatsApped you."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}