Call 21112178964162831 2026-09-17 · Aditya Pandey · 1:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | new_registration (campaign_name:high) |
Audio: clear: Some background office noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent attempted to ask about business type and monthly requirement, but was cut off and did not meet the minimum threshold of 4 questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the customer's language request prevented the capture of any specific opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent arranged a callback to solve a language barrier, which is not one of the three specified business-advancing closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Uh sir, good afternoon. This is Aditya from JSW. JSW One. Actually you were registered on our platform yesterday, regarding that we have called you.
Summary
The agent contacted a new registrant from 'S S H Traders'. The customer confirmed a steel requirement but immediately requested a Tamil-speaking representative. The agent agreed to arrange a callback with a colleague who speaks Tamil, ending the call.
Coaching
You correctly identified the language barrier and took the right step to find a Tamil-speaking colleague. For future calls, try to complete the basic profile verification (name, city, role) before jumping into business discovery.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh sir, good afternoon. This is Aditya from JSW. JSW One. Actually you were registered on our platform yesterday, regarding that we have called you. The agent provided a warm welcome and clearly stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four basic profile verification questions before the call was interrupted. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | ...we wanted to understand your nature of business and what the, and what is your monthly requirement in steel? The agent attempted to ask about business type and monthly requirement, but was cut off and did not meet the minimum threshold of 4 questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was cut short by a language request before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any steel requirement? The agent asked about a requirement, but the customer's language request prevented the capture of any specific opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil. The agent arranged a callback to solve a language barrier, which is not one of the three specified business-advancing closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.796 heavy | 21.9s | 5.6s | 60.5s | 7.8s | 241.1 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.8s
Hello?
unknown
1.4s
Okay.
unknown
2.1s
Hello, S S H Traders.
unknown
3.6s
Yes, let's go.
हां, चलो।
agent
4.6s
Uh sir, good afternoon. This is Aditya from JSW.
customer
7.0s
Okay.
agent
7.5s
JSW One. Actually you were registered on our platform yesterday, regarding that we have called you.
customer
12.6s
Hm.
agent
13.5s
Sir, do you have any like, we wanted to understand your nature of business and what the, and what is your monthly requirement in steel? Do you have any steel requirement?
customer
21.1s
Uh, yes, I have. Uh, does anyone speak in Tamil?
agent
25.2s
Uh one sec, one minute sir, one minute.
agent
38.2s
Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil.
customer
44.7s
Hm, okay.