{
  "ucid": "21112178964162831",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 16:10:28",
  "end_time": "2026-09-17 16:11:56",
  "duration_sec": 88,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA85a7d3a77c2dcb83e5bcae74e890c4ee.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1512,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964162831__DIA85a7d3a77c2dcb83e5bcae74e890c4ee.mp3",
  "audio_bytes": 205416,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 68.472,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hello?\n[1s] UNKNOWN: Okay.\n[2s] UNKNOWN: Hello, S S H Traders.\n[4s] UNKNOWN: Yes, let's go.   (हां, चलो।)\n[5s] AGENT: Uh sir, good afternoon. This is Aditya from JSW.\n[7s] CUSTOMER: Okay.\n[8s] AGENT: JSW One. Actually you were registered on our platform yesterday, regarding that we have called you.\n[13s] CUSTOMER: Hm.\n[14s] AGENT: Sir, do you have any like, we wanted to understand your nature of business and what the, and what is your monthly requirement in steel? Do you have any steel requirement?\n[21s] CUSTOMER: Uh, yes, I have. Uh, does anyone speak in Tamil?\n[25s] AGENT: Uh one sec, one minute sir, one minute.\n[38s] AGENT: Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil.\n[45s] CUSTOMER: Hm, okay.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\", \"Tamil\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly identified the language barrier and took the right step to find a Tamil-speaking colleague. For future calls, try to complete the basic profile verification (name, city, role) before jumping into business discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 1,
  "geo_reason": "language_barrier",
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant from 'S S H Traders'. The customer confirmed a steel requirement but immediately requested a Tamil-speaking representative. The agent agreed to arrange a callback with a colleague who speaks Tamil, ending the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, good afternoon. This is Aditya from JSW. JSW One. Actually you were registered on our platform yesterday, regarding that we have called you.\", \"comment\": \"The agent provided a warm welcome and clearly stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four basic profile verification questions before the call was interrupted.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"...we wanted to understand your nature of business and what the, and what is your monthly requirement in steel?\", \"comment\": \"The agent attempted to ask about business type and monthly requirement, but was cut off and did not meet the minimum threshold of 4 questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was cut short by a language request before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any steel requirement?\", \"comment\": \"The agent asked about a requirement, but the customer's language request prevented the capture of any specific opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil.\", \"comment\": \"The agent arranged a callback to solve a language barrier, which is not one of the three specified business-advancing closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified the language barrier and took the right step to find a Tamil-speaking colleague. For future calls, try to complete the basic profile verification (name, city, role) before jumping into business discovery.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": true, \"geo_reason\": \"language_barrier\", \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from 'S S H Traders'. The customer confirmed a steel requirement but immediately requested a Tamil-speaking representative. The agent agreed to arrange a callback with a colleague who speaks Tamil, ending the call.\"}",
  "error": null,
  "latency_ms": 32255,
  "input_tokens": 2862,
  "output_tokens": 782,
  "created_at": "2026-09-25 12:01:00",
  "sentiment": "positive",
  "sentiment_score": 0.517,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.796,
  "agent_talk_sec": 21.9,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 60.5,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 241.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 88,
  "words_customer": 14,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178964162831",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.75,
      "end_s": 1.21,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178964162831",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 1.4,
      "end_s": 1.78,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964162831",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 2.1,
      "end_s": 3.31,
      "text_en": "Hello, S S H Traders.",
      "text_native": "Hello, S S H Traders."
    },
    {
      "ucid": "21112178964162831",
      "idx": 3,
      "speaker": "unknown",
      "start_s": 3.6,
      "end_s": 4.1,
      "text_en": "Yes, let's go.",
      "text_native": "हां, चलो।"
    },
    {
      "ucid": "21112178964162831",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.59,
      "end_s": 6.88,
      "text_en": "Uh sir, good afternoon. This is Aditya from JSW.",
      "text_native": "Uh sir, good afternoon. This is Aditya from JSW."
    },
    {
      "ucid": "21112178964162831",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964162831",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 12.3,
      "text_en": "JSW One. Actually you were registered on our platform yesterday, regarding that we have called you.",
      "text_native": "JSW One. Actually you were registered on our platform yesterday, regarding that we have called you."
    },
    {
      "ucid": "21112178964162831",
      "idx": 7,
      "speaker": "customer",
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      "end_s": 13.0,
      "text_en": "Hm.",
      "text_native": "Hm."
    },
    {
      "ucid": "21112178964162831",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 20.5,
      "text_en": "Sir, do you have any like, we wanted to understand your nature of business and what the, and what is your monthly requirement in steel? Do you have any steel requirement?",
      "text_native": "Sir, do you have any like, we wanted to understand your nature of business and what the, and what is your monthly requirement in steel? Do you have any steel requirement?"
    },
    {
      "ucid": "21112178964162831",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 25.0,
      "text_en": "Uh, yes, I have. Uh, does anyone speak in Tamil?",
      "text_native": "Uh, yes, I have. Uh, does anyone speak in Tamil?"
    },
    {
      "ucid": "21112178964162831",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 26.8,
      "text_en": "Uh one sec, one minute sir, one minute.",
      "text_native": "Uh one sec, one minute sir, one minute."
    },
    {
      "ucid": "21112178964162831",
      "idx": 11,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 44.4,
      "text_en": "Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil.",
      "text_native": "Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil."
    },
    {
      "ucid": "21112178964162831",
      "idx": 12,
      "speaker": "customer",
      "start_s": 44.7,
      "end_s": 45.6,
      "text_en": "Hm, okay.",
      "text_native": "Hm, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178964162831",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, good afternoon. This is Aditya from JSW. JSW One. Actually you were registered on our platform yesterday, regarding that we have called you.",
      "comment": "The agent provided a warm welcome and clearly stated the reason for the call."
    },
    {
      "ucid": "21112178964162831",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four basic profile verification questions before the call was interrupted."
    },
    {
      "ucid": "21112178964162831",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "...we wanted to understand your nature of business and what the, and what is your monthly requirement in steel?",
      "comment": "The agent attempted to ask about business type and monthly requirement, but was cut off and did not meet the minimum threshold of 4 questions."
    },
    {
      "ucid": "21112178964162831",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was cut short by a language request before any platform education could be provided."
    },
    {
      "ucid": "21112178964162831",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any steel requirement?",
      "comment": "The agent asked about a requirement, but the customer's language request prevented the capture of any specific opportunity."
    },
    {
      "ucid": "21112178964162831",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I will do one thing. I will call you back with my personal number, with the concerned person who can speak in Tamil.",
      "comment": "The agent arranged a callback to solve a language barrier, which is not one of the three specified business-advancing closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}