{ "ucid": "21112178964154561", "call_date": "2026-09-17", "start_time": "2026-09-17 16:09:05", "end_time": "2026-09-17 16:13:06", "duration_sec": 241, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "Interested", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAac7b1e09a419c99d9a262b6bafd81fba.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1513, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964154561__DIAac7b1e09a419c99d9a262b6bafd81fba.mp3", "audio_bytes": 658584, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 219.528, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: CD.\n[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] AGENT: Uh, yeah, good afternoon. Am I talking to uh Mr. Amish from Steel Core Engineering?\n[8s] CUSTOMER: Yes.\n[9s] AGENT: Yeah. Hi Amish. This is Jeevan calling from JSW One platform. Uh, just, you know, uh, I wanted to check regarding your enquiry that you have put here in our JSW One platform.\n[17s] CUSTOMER: Hm.\n[18s] AGENT: So, yeah, so you have put your enquiry for One Helix HR sheet, right? E 250 BR.\n[23s] CUSTOMER: Yeah.\n[24s] AGENT: Yeah, and the attributes that you have given is 6 into 1500 into 3150, which is not a problem, but uh one small thing here that you have mentioned is you have given just, you know, uh the number of sheets and that sums up to 4.592 metric ton of uh steel and our minimum order of quantity is 5 metric ton. So if you don't mind, can I just make it into 5 metric ton and then process with the pricing?\n[42s] CUSTOMER: Hm, yes, you can.\n[44s] AGENT: Yeah, sure. And may I also know sir, like, you being at Steel Core Engineering, what do you do? Are you a manufacturer or?\n[49s] CUSTOMER: Yeah, sir, we manufacture chromium carbide wear plates.\n[52s] AGENT: Uh sorry, what product?\n[54s] CUSTOMER: Gear plates, sir.\n[55s] AGENT: Wear plate.\n[56s] CUSTOMER: Wear, wear.\n[56s] AGENT: Wear plate. Okay.\n[58s] CUSTOMER: W E A R.\n[59s] AGENT: Okay, okay, sorry. Wear plates. Okay. (Acha, okay, sorry. Wear plates. Okay.)\n[101s] CUSTOMER: Yeah.\n[101s] AGENT: Understood. Understood. And you are based out of?\n[104s] CUSTOMER: Based out of means?\n[106s] AGENT: I mean as in your location?\n[107s] CUSTOMER: Okay. Surat. Kosamba.\n[109s] AGENT: Surat. Okay. Alright. And you will need the delivery to Surat itself, right?\n[113s] CUSTOMER: Yes.\n[114s] AGENT: Alright. Okay, not a problem. And is it something that you are looking forward for any, you know, price uh thing or is it something which is important and which you really want to purchase from JSW One platform itself?\n[123s] CUSTOMER: Sir, we regularly purchase this this grade plate only.\n[127s] AGENT: Okay.\n[128s] CUSTOMER: That's why I'm looking for better options in rates.\n[130s] AGENT: Understood. Not a problem. So in that case, I'll do one thing. May I also know that are you the director of the company or any manager?\n[136s] CUSTOMER: I'm the partner of the company.\n[137s] AGENT: You are the partner. Alright. So you are the uh decision maker as well, right?\n[141s] CUSTOMER: Yeah.\n[141s] AGENT: Yeah, got it. Not a problem. So in that case, I'll do uh one thing Mr. Amish. I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number which is 8469161813.\n[153s] CUSTOMER: Okay.\n[154s] AGENT: That works?\n[154s] CUSTOMER: Perfect.\n[155s] AGENT: Perfect. And how soon you are looking for delivery, you know, your delivery timeline?\n[159s] CUSTOMER: Within a week.\n[162s] AGENT: Within a week. Yeah, that can be that can be arranged. Like, see the steel prices are increasing, so the the sooner we close, the better you get the delivery within three to four days. That's not a problem. So I'll just try to process your order for 5 metric ton of One Helix HR sheet, okay?\n[176s] CUSTOMER: Uh just give me the first first give me the rate.\n[179s] AGENT: Sure, sure. I'll give you the rate. Yeah.\n[181s] CUSTOMER: That's what I'm looking for.\n[182s] AGENT: Alright, done.\n[183s] CUSTOMER: Yeah. And delivery timeline.\n[186s] AGENT: Yeah.\n[186s] CUSTOMER: If if I'm confirming it today.\n[188s] AGENT: Sure, sure, no worries. I'll I'll share you the pricing today and you can give me the update by today itself. Not a problem.\n[193s] CUSTOMER: Okay.\n[194s] AGENT: Okay. Thank you so much.\n[196s] CUSTOMER: Thank you.", "language": "English", "languages": "[\"English\"]", "turn_count": 53, "connected": 1, "audio_notes": "clear: The first 0.5 seconds contain a very short, unclear utterance from an unknown female speaker, possibly a system prompt, which does not affect the main conversation.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "53 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "When a customer says they're looking for 'better rates,' treat it as a key discovery moment: ask what price they're getting now and from whom, then counter with our all-inclusive landed cost advantage instead of just acknowledging and moving on.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a partner at a manufacturing firm in Surat, inquired about 4.6 MT of HR sheets. The agent correctly identified this was below the 5 MT MOQ and got the customer's approval to quote for 5 MT. After confirming specs and delivery details, the agent promised to send a quote via WhatsApp, as the customer's primary concern was getting a competitive rate.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I wanted to check regarding your enquiry that you have put here in our JSW One platform.\", \"comment\": \"The rep clearly referenced the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"One Helix HR sheet, right? E 250 BR... 6 into 1500 into 3150... can I just make it into 5 metric ton... you will need the delivery to Surat itself, right?... how soon you are looking for delivery\", \"comment\": \"The rep successfully revalidated all 5 required fields: product, dimensions, quantity, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what do you do? Are you a manufacturer or?\", \"comment\": \"The rep only asked about the end application (1/5 questions), failing to ask about monthly tonnage, current brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number\", \"comment\": \"The rep did not provide a price but did commit to a clear next step and timeline for sending the price.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The rep focused entirely on the customer's specific requirement and did not pitch any other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they're looking for 'better rates,' treat it as a key discovery moment: ask what price they're getting now and from whom, then counter with our all-inclusive landed cost advantage instead of just acknowledging and moving on.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"That's why I'm looking for better options in rates.\", \"response\": \"Understood. Not a problem.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"just give me the first first give me the rate.\", \"response\": \"Sure, sure. I'll give you the rate. Yeah.\"}], \"call_summary\": \"The customer, a partner at a manufacturing firm in Surat, inquired about 4.6 MT of HR sheets. The agent correctly identified this was below the 5 MT MOQ and got the customer's approval to quote for 5 MT. After confirming specs and delivery details, the agent promised to send a quote via WhatsApp, as the customer's primary concern was getting a competitive rate.\"}", "error": null, "latency_ms": 36768, "input_tokens": 3893, "output_tokens": 919, "created_at": "2026-09-25 12:01:05", "sentiment": "positive", "sentiment_score": 0.8, "sentiment_confidence": "high", "pos": 18, "neg": 0, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.818, "agent_talk_sec": 147.5, "customer_talk_sec": 32.9, "dead_air_sec": 60.6, "longest_monologue_sec": 41.9, "agent_wpm": 185.5, "interruptions": 0, "agent_turns": 26, "customer_turns": 26, "discovery_qs": 15, "words_agent": 456, "words_customer": 93, "monologue_heavy": 1, "turns": [ { "ucid": "21112178964154561", "idx": 0, "speaker": "unknown", "start_s": 0.0, "end_s": 0.5, "text_en": "CD.", "text_native": "CD." }, { "ucid": "21112178964154561", "idx": 1, "speaker": "customer", "start_s": 1.09, "end_s": 1.59, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178964154561", "idx": 2, "speaker": "agent", "start_s": 2.398, "end_s": 2.818, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178964154561", "idx": 3, "speaker": "agent", "start_s": 3.328, "end_s": 7.528, "text_en": "Uh, yeah, good afternoon. Am I talking to uh Mr. Amish from Steel Core Engineering?", "text_native": "Uh, yeah, good afternoon. Am I talking to uh Mr. Amish from Steel Core Engineering?" }, { "ucid": "21112178964154561", "idx": 4, "speaker": "customer", "start_s": 7.836, "end_s": 8.266, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178964154561", "idx": 5, "speaker": "agent", "start_s": 8.618, "end_s": 16.528, "text_en": "Yeah. Hi Amish. This is Jeevan calling from JSW One platform. Uh, just, you know, uh, I wanted to check regarding your enquiry that you have put here in our JSW One platform.", "text_native": "Yeah. Hi Amish. This is Jeevan calling from JSW One platform. Uh, just, you know, uh, I wanted to check regarding your enquiry that you have put here in our JSW One platform." }, { "ucid": "21112178964154561", "idx": 6, "speaker": "customer", "start_s": 16.836, "end_s": 17.196, "text_en": "Hm.", "text_native": "Hm." }, { "ucid": "21112178964154561", "idx": 7, "speaker": "agent", "start_s": 17.548, "end_s": 23.018, "text_en": "So, yeah, so you have put your enquiry for One Helix HR sheet, right? E 250 BR.", "text_native": "So, yeah, so you have put your enquiry for One Helix HR sheet, right? E 250 BR." }, { "ucid": "21112178964154561", "idx": 8, "speaker": "customer", "start_s": 23.226, "end_s": 23.566, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178964154561", "idx": 9, "speaker": "agent", "start_s": 23.898, "end_s": 41.548, "text_en": "Yeah, and the attributes that you have given is 6 into 1500 into 3150, which is not a problem, but uh one small thing here that you have mentioned is you have given just, you know, uh the number of sheets and that sums up to 4.592 metric ton of uh steel and our minimum order of quantity is 5 metric ton. So if you don't mind, can I just make it into 5 metric ton and then process with the pricing?", "text_native": "Yeah, and the attributes that you have given is 6 into 1500 into 3150, which is not a problem, but uh one small thing here that you have mentioned is you have given just, you know, uh the number of sheets and that sums up to 4.592 metric ton of uh steel and our minimum order of quantity is 5 metric ton. So if you don't mind, can I just make it into 5 metric ton and then process with the pricing?" }, { "ucid": "21112178964154561", "idx": 10, "speaker": "customer", "start_s": 42.096, "end_s": 43.496, "text_en": "Hm, yes, you can.", "text_native": "Hm, yes, you can." }, { "ucid": "21112178964154561", "idx": 11, "speaker": "agent", "start_s": 43.818, "end_s": 49.048, "text_en": "Yeah, sure. And may I also know sir, like, you being at Steel Core Engineering, what do you do? Are you a manufacturer or?", "text_native": "Yeah, sure. And may I also know sir, like, you being at Steel Core Engineering, what do you do? Are you a manufacturer or?" }, { "ucid": "21112178964154561", "idx": 12, "speaker": "customer", "start_s": 49.256, "end_s": 51.836, "text_en": "Yeah, sir, we manufacture chromium carbide wear plates.", "text_native": "Yeah, sir, we manufacture chromium carbide wear plates." }, { "ucid": "21112178964154561", "idx": 13, "speaker": "agent", "start_s": 52.098, "end_s": 53.218, "text_en": "Uh sorry, what product?", "text_native": "Uh sorry, what product?" }, { "ucid": "21112178964154561", "idx": 14, "speaker": "customer", "start_s": 53.536, "end_s": 54.516, "text_en": "Gear plates, sir.", "text_native": "Gear plates, sir." }, { "ucid": "21112178964154561", "idx": 15, "speaker": "agent", "start_s": 54.848, "end_s": 55.548, "text_en": "Wear plate.", "text_native": "Wear plate." }, { "ucid": "21112178964154561", "idx": 16, "speaker": "customer", "start_s": 55.646, "end_s": 56.046, "text_en": "Wear, wear.", "text_native": "Wear, wear." }, { "ucid": "21112178964154561", "idx": 17, "speaker": "agent", "start_s": 56.278, "end_s": 57.518, "text_en": "Wear plate. Okay.", "text_native": "Wear plate. Okay." }, { "ucid": "21112178964154561", "idx": 18, "speaker": "customer", "start_s": 57.646, "end_s": 58.546, "text_en": "W E A R.", "text_native": "W E A R." }, { "ucid": "21112178964154561", "idx": 19, "speaker": "agent", "start_s": 58.648, "end_s": 100.518, "text_en": "Okay, okay, sorry. Wear plates. Okay.", "text_native": "Acha, okay, sorry. Wear plates. Okay." }, { "ucid": "21112178964154561", "idx": 20, "speaker": "customer", "start_s": 100.616, "end_s": 100.846, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178964154561", "idx": 21, "speaker": "agent", "start_s": 101.048, "end_s": 103.548, "text_en": "Understood. Understood. And you are based out of?", "text_native": "Understood. Understood. And you are based out of?" }, { "ucid": "21112178964154561", "idx": 22, "speaker": "customer", "start_s": 104.046, "end_s": 105.246, "text_en": "Based out of means?", "text_native": "Based out of means?" }, { "ucid": "21112178964154561", "idx": 23, "speaker": "agent", "start_s": 105.548, "end_s": 106.848, "text_en": "I mean as in your location?", "text_native": "I mean as in your location?" }, { "ucid": "21112178964154561", "idx": 24, "speaker": "customer", "start_s": 107.096, "end_s": 108.546, "text_en": "Okay. Surat. Kosamba.", "text_native": "Okay. Surat. Kosamba." }, { "ucid": "21112178964154561", "idx": 25, "speaker": "agent", "start_s": 108.848, "end_s": 112.548, "text_en": "Surat. Okay. Alright. And you will need the delivery to Surat itself, right?", "text_native": "Surat. Okay. Alright. And you will need the delivery to Surat itself, right?" }, { "ucid": "21112178964154561", "idx": 26, "speaker": "customer", "start_s": 112.846, "end_s": 113.246, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178964154561", "idx": 27, "speaker": "agent", "start_s": 113.548, "end_s": 122.548, "text_en": "Alright. Okay, not a problem. And is it something that you are looking forward for any, you know, price uh thing or is it something which is important and which you really want to purchase from JSW One platform itself?", "text_native": "Alright. Okay, not a problem. And is it something that you are looking forward for any, you know, price uh thing or is it something which is important and which you really want to purchase from JSW One platform itself?" }, { "ucid": "21112178964154561", "idx": 28, "speaker": "customer", "start_s": 123.046, "end_s": 127.046, "text_en": "Sir, we regularly purchase this this grade plate only.", "text_native": "Sir, we regularly purchase this this grade plate only." }, { "ucid": "21112178964154561", "idx": 29, "speaker": "agent", "start_s": 127.248, "end_s": 127.548, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178964154561", "idx": 30, "speaker": "customer", "start_s": 127.846, "end_s": 130.046, "text_en": "That's why I'm looking for better options in rates.", "text_native": "That's why I'm looking for better options in rates." }, { "ucid": "21112178964154561", "idx": 31, "speaker": "agent", "start_s": 130.248, "end_s": 135.548, "text_en": "Understood. Not a problem. So in that case, I'll do one thing. May I also know that are you the director of the company or any manager?", "text_native": "Understood. Not a problem. So in that case, I'll do one thing. May I also know that are you the director of the company or any manager?" }, { "ucid": "21112178964154561", "idx": 32, "speaker": "customer", "start_s": 135.846, "end_s": 137.046, "text_en": "I'm the partner of the company.", "text_native": "I'm the partner of the company." }, { "ucid": "21112178964154561", "idx": 33, "speaker": "agent", "start_s": 137.248, "end_s": 140.548, "text_en": "You are the partner. Alright. So you are the uh decision maker as well, right?", "text_native": "You are the partner. Alright. So you are the uh decision maker as well, right?" }, { "ucid": "21112178964154561", "idx": 34, "speaker": "customer", "start_s": 140.846, "end_s": 141.046, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178964154561", "idx": 35, "speaker": "agent", "start_s": 141.248, "end_s": 152.548, "text_en": "Yeah, got it. Not a problem. So in that case, I'll do uh one thing Mr. Amish. I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number which is 8469161813.", "text_native": "Yeah, got it. Not a problem. So in that case, I'll do uh one thing Mr. Amish. I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number which is 8469161813." }, { "ucid": "21112178964154561", "idx": 36, "speaker": "customer", "start_s": 152.846, "end_s": 153.246, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178964154561", "idx": 37, "speaker": "agent", "start_s": 153.548, "end_s": 154.048, "text_en": "That works?", "text_native": "That works?" }, { "ucid": "21112178964154561", "idx": 38, "speaker": "customer", "start_s": 154.246, "end_s": 154.546, "text_en": "Perfect.", "text_native": "Perfect." }, { "ucid": "21112178964154561", "idx": 39, "speaker": "agent", "start_s": 154.848, "end_s": 158.048, "text_en": "Perfect. And how soon you are looking for delivery, you know, your delivery timeline?", "text_native": "Perfect. And how soon you are looking for delivery, you know, your delivery timeline?" }, { "ucid": "21112178964154561", "idx": 40, "speaker": "customer", "start_s": 158.546, "end_s": 162.046, "text_en": "Within a week.", "text_native": "Within a week." }, { "ucid": "21112178964154561", "idx": 41, "speaker": "agent", "start_s": 162.248, "end_s": 175.048, "text_en": "Within a week. Yeah, that can be that can be arranged. Like, see the steel prices are increasing, so the the sooner we close, the better you get the delivery within three to four days. That's not a problem. So I'll just try to process your order for 5 metric ton of One Helix HR sheet, okay?", "text_native": "Within a week. Yeah, that can be that can be arranged. Like, see the steel prices are increasing, so the the sooner we close, the better you get the delivery within three to four days. That's not a problem. So I'll just try to process your order for 5 metric ton of One Helix HR sheet, okay?" }, { "ucid": "21112178964154561", "idx": 42, "speaker": "customer", "start_s": 175.546, "end_s": 178.546, "text_en": "Uh just give me the first first give me the rate.", "text_native": "Uh just give me the first first give me the rate." }, { "ucid": "21112178964154561", "idx": 43, "speaker": "agent", "start_s": 178.848, "end_s": 180.548, "text_en": "Sure, sure. I'll give you the rate. Yeah.", "text_native": "Sure, sure. I'll give you the rate. Yeah." }, { "ucid": "21112178964154561", "idx": 44, "speaker": "customer", "start_s": 180.646, "end_s": 181.546, "text_en": "That's what I'm looking for.", "text_native": "That's what I'm looking for." }, { "ucid": "21112178964154561", "idx": 45, "speaker": "agent", "start_s": 181.848, "end_s": 182.548, "text_en": "Alright, done.", "text_native": "Alright, done." }, { "ucid": "21112178964154561", "idx": 46, "speaker": "customer", "start_s": 182.846, "end_s": 185.546, "text_en": "Yeah. And delivery timeline.", "text_native": "Yeah. And delivery timeline." }, { "ucid": "21112178964154561", "idx": 47, "speaker": "agent", "start_s": 185.848, "end_s": 186.048, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178964154561", "idx": 48, "speaker": "customer", "start_s": 186.246, "end_s": 187.546, "text_en": "If if I'm confirming it today.", "text_native": "If if I'm confirming it today." }, { "ucid": "21112178964154561", "idx": 49, "speaker": "agent", "start_s": 187.848, "end_s": 192.548, "text_en": "Sure, sure, no worries. I'll I'll share you the pricing today and you can give me the update by today itself. Not a problem.", "text_native": "Sure, sure, no worries. I'll I'll share you the pricing today and you can give me the update by today itself. Not a problem." }, { "ucid": "21112178964154561", "idx": 50, "speaker": "customer", "start_s": 193.046, "end_s": 193.546, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178964154561", "idx": 51, "speaker": "agent", "start_s": 193.848, "end_s": 195.048, "text_en": "Okay. Thank you so much.", "text_native": "Okay. Thank you so much." }, { "ucid": "21112178964154561", "idx": 52, "speaker": "customer", "start_s": 195.546, "end_s": 197.046, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178964154561", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I wanted to check regarding your enquiry that you have put here in our JSW One platform.", "comment": "The rep clearly referenced the customer's platform submission at the start of the call." }, { "ucid": "21112178964154561", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "One Helix HR sheet, right? E 250 BR... 6 into 1500 into 3150... can I just make it into 5 metric ton... you will need the delivery to Surat itself, right?... how soon you are looking for delivery", "comment": "The rep successfully revalidated all 5 required fields: product, dimensions, quantity, location, and timeline." }, { "ucid": "21112178964154561", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "what do you do? Are you a manufacturer or?", "comment": "The rep only asked about the end application (1/5 questions), failing to ask about monthly tonnage, current brands, or payment terms." }, { "ucid": "21112178964154561", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number", "comment": "The rep did not provide a price but did commit to a clear next step and timeline for sending the price." }, { "ucid": "21112178964154561", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "", "comment": "The rep focused entirely on the customer's specific requirement and did not pitch any other products." } ], "objections": [ { "ucid": "21112178964154561", "obj_type": "price", "state": "mishandled", "evidence": "That's why I'm looking for better options in rates.", "response": "Understood. Not a problem." }, { "ucid": "21112178964154561", "obj_type": "send_price_will_think", "state": "mishandled", "evidence": "just give me the first first give me the rate.", "response": "Sure, sure. I'll give you the rate. Yeah." } ], "missed_steps": [ "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }