Call 21112178964013931 2026-09-17 · Jeevan Jeejo · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Tamil | 9 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise from the agent's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.05
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?
Summary
The agent called Annam Industries, introduced themself, and immediately asked if there was a requirement for HR/CR. The customer replied that they had no requirement. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.
Coaching
You skipped the opening hook and all discovery, immediately asking for a requirement, which gave the customer an easy way to end the call; you must build interest before you try to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Sir I... Ma'am, I am Jeevan speaking, from the JSW One platform. So, for now, is there any requirement for HR, CR, coil or sheet, ma'am? The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was terminated after the initial qualification question. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: So, for now, is there any requirement for HR, CR, coil or sheet, ma'am? The agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: No? Okay, okay, no problem. Thank you. Thank you, ma'am. The call was ended without any attempt to establish a next step, such as a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.748 heavy | 12.2s | 4.1s | 33.7s | 3.7s | 206.6 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.6s
Hello, greetings, is this Annam Industries?
ஹலோ, வணக்கம், இது அன்னம் இண்டஸ்ட்ரீஸ் ஆ?
customer
4.6s
Sir, who are you?
சார் நீங்க?
agent
5.6s
Sir I... Ma'am, I am Jeevan speaking, from the JSW One platform.
சார் நான் மேம் நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்பார்ம்ல இருந்து.
customer
9.4s
Okay.
agent
10.3s
So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?
அப்போ இப்போதைக்கு ஏதாவது HR, CR, coil ஆ sheet ஆ requirement இருக்கா மேம்?
customer
14.4s
No, sir.
இல்லைங்க.
agent
15.5s
No? Okay, okay, no problem. Thank you. Thank you, ma'am.
இல்லையா? சரி சரி பரவால்ல. Thank you. Thank you மேம்.
customer
18.1s
Okay.