{
  "ucid": "21112178964013931",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:45:39",
  "end_time": "2026-09-17 15:46:29",
  "duration_sec": 50,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbba0cd67335d5f21823be62fe03d9069.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1529,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964013931__DIAbba0cd67335d5f21823be62fe03d9069.mp3",
  "audio_bytes": 81864,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 27.288,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello, greetings, is this Annam Industries?   (ஹலோ, வணக்கம், இது அன்னம் இண்டஸ்ட்ரீஸ் ஆ?)\n[5s] CUSTOMER: Sir, who are you?   (சார் நீங்க?)\n[6s] AGENT: Sir I... Ma'am, I am Jeevan speaking, from the JSW One platform.   (சார் நான் மேம் நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்பார்ம்ல இருந்து.)\n[9s] CUSTOMER: Okay.\n[10s] AGENT: So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?   (அப்போ இப்போதைக்கு ஏதாவது HR, CR, coil ஆ sheet ஆ requirement இருக்கா மேம்?)\n[14s] CUSTOMER: No, sir.   (இல்லைங்க.)\n[16s] AGENT: No? Okay, okay, no problem. Thank you. Thank you, ma'am.   (இல்லையா? சரி சரி பரவால்ல. Thank you. Thank you மேம்.)\n[18s] CUSTOMER: Okay.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some background noise from the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening hook and all discovery, immediately asking for a requirement, which gave the customer an easy way to end the call; you must build interest before you try to qualify.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called Annam Industries, introduced themself, and immediately asked if there was a requirement for HR/CR. The customer replied that they had no requirement. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir I... Ma'am, I am Jeevan speaking, from the JSW One platform. So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated after the initial qualification question.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: No? Okay, okay, no problem. Thank you. Thank you, ma'am.\", \"comment\": \"The call was ended without any attempt to establish a next step, such as a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening hook and all discovery, immediately asking for a requirement, which gave the customer an easy way to end the call; you must build interest before you try to qualify.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called Annam Industries, introduced themself, and immediately asked if there was a requirement for HR/CR. The customer replied that they had no requirement. The agent then thanked the customer and ended the call without attempting any discovery or scheduling a follow-up.\", \"call_id\": \"21112178964013931\"}",
  "error": null,
  "latency_ms": 24479,
  "input_tokens": 2795,
  "output_tokens": 783,
  "created_at": "2026-09-25 12:01:31",
  "sentiment": "neutral",
  "sentiment_score": 0.05,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.748,
  "agent_talk_sec": 12.2,
  "customer_talk_sec": 4.1,
  "dead_air_sec": 33.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 206.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 42,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178964013931",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.61,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178964013931",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 4.18,
      "text_en": "Hello, greetings, is this Annam Industries?",
      "text_native": "ஹலோ, வணக்கம், இது அன்னம் இண்டஸ்ட்ரீஸ் ஆ?"
    },
    {
      "ucid": "21112178964013931",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.58,
      "end_s": 5.3,
      "text_en": "Sir, who are you?",
      "text_native": "சார் நீங்க?"
    },
    {
      "ucid": "21112178964013931",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.58,
      "end_s": 8.9,
      "text_en": "Sir I... Ma'am, I am Jeevan speaking, from the JSW One platform.",
      "text_native": "சார் நான் மேம் நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178964013931",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.37,
      "end_s": 9.87,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178964013931",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 14.0,
      "text_en": "So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?",
      "text_native": "அப்போ இப்போதைக்கு ஏதாவது HR, CR, coil ஆ sheet ஆ requirement இருக்கா மேம்?"
    },
    {
      "ucid": "21112178964013931",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.38,
      "end_s": 15.0,
      "text_en": "No, sir.",
      "text_native": "இல்லைங்க."
    },
    {
      "ucid": "21112178964013931",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 18.1,
      "text_en": "No? Okay, okay, no problem. Thank you. Thank you, ma'am.",
      "text_native": "இல்லையா? சரி சரி பரவால்ல. Thank you. Thank you மேம்."
    },
    {
      "ucid": "21112178964013931",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.98,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178964013931",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sir I... Ma'am, I am Jeevan speaking, from the JSW One platform. So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178964013931",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178964013931",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178964013931",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated after the initial qualification question."
    },
    {
      "ucid": "21112178964013931",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: So, for now, is there any requirement for HR, CR, coil or sheet, ma'am?",
      "comment": "The agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178964013931",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: No? Okay, okay, no problem. Thank you. Thank you, ma'am.",
      "comment": "The call was ended without any attempt to establish a next step, such as a future callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}