Call 21112178963975411 2026-09-17 · Jeevan Jeejo · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Tamil | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background mechanical/workshop noise throughout the call, making some parts of the customer's speech slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +2/−1
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, they immediately asked if a requirement existed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended after the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil?
Summary
The agent called to inquire about requirements for HR, CR, and GI coils. The customer immediately stated they had no current requirement. The agent then concluded the call by asking the customer to refer to a WhatsApp message for any future needs.
Coaching
When a customer answers, always start by confirming it's a good time to talk before delivering your hook. Jumping straight to asking for a requirement often results in a quick 'no' and ends the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, they immediately asked if a requirement existed. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended after the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress past the initial requirement check. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil? Agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I have sent a message. If any requirement comes up, you can check that WhatsApp. The closure was passive and did not include a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.747 heavy | 11.5s | 3.9s | 30.6s | 4.7s | 271.3 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello?
ஹலோ?
agent
5.7s
Uh, hello, I'm speaking from the JSW One platform, sir.
அ, ஹலோ, JSW One platform-ல இருந்து பேசுறேன் சார்.
customer
8.0s
Tell me, sir.
சொல்லுங்க சார்.
agent
8.7s
Hello?
ஹலோ?
agent
9.3s
Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil?
சார், ரிப்போர்ட்ல பார்த்தேன், சார், HR, CR, GI coil-ல requirement இருக்கா?
customer
12.6s
No, sir.
இல்லைங்க சார்.
agent
13.8s
No requirement?
Requirement இல்லையா?
customer
14.6s
No sir, no, no.
இல்ல சார், இல்ல இல்ல.
agent
15.6s
Okay, no problem. I have sent a message. If any requirement comes up, you can check that WhatsApp.
சரி பரவால்ல. நான் மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாவது requirement வந்துச்சுன்னா நீங்க அந்த WhatsApp-ல செக் பண்ணிக்கோங்க.
customer
20.4s
Okay sir, okay.
சரிங்க சார், ஓகே.
agent
21.4s
Okay sir, thank you.
ஓகே சார், தேங்க்யூ.
customer
22.2s
Okay, good, good.
ஓகே, நல்லது, நல்லது.