{
  "ucid": "21112178963975411",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:39:14",
  "end_time": "2026-09-17 15:40:00",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA12a778baa46142ec33e53af337dea3eb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1536,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963975411__DIA12a778baa46142ec33e53af337dea3eb.mp3",
  "audio_bytes": 88992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 29.664,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (ஹலோ?)\n[6s] AGENT: Uh, hello, I'm speaking from the JSW One platform, sir.   (அ, ஹலோ, JSW One platform-ல இருந்து பேசுறேன் சார்.)\n[8s] CUSTOMER: Tell me, sir.   (சொல்லுங்க சார்.)\n[9s] AGENT: Hello?   (ஹலோ?)\n[9s] AGENT: Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil?   (சார், ரிப்போர்ட்ல பார்த்தேன், சார், HR, CR, GI coil-ல requirement இருக்கா?)\n[13s] CUSTOMER: No, sir.   (இல்லைங்க சார்.)\n[14s] AGENT: No requirement?   (Requirement இல்லையா?)\n[15s] CUSTOMER: No sir, no, no.   (இல்ல சார், இல்ல இல்ல.)\n[16s] AGENT: Okay, no problem. I have sent a message. If any requirement comes up, you can check that WhatsApp.   (சரி பரவால்ல. நான் மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாவது requirement வந்துச்சுன்னா நீங்க அந்த WhatsApp-ல செக் பண்ணிக்கோங்க.)\n[20s] CUSTOMER: Okay sir, okay.   (சரிங்க சார், ஓகே.)\n[21s] AGENT: Okay sir, thank you.   (ஓகே சார், தேங்க்யூ.)\n[22s] CUSTOMER: Okay, good, good.   (ஓகே, நல்லது, நல்லது.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background mechanical/workshop noise throughout the call, making some parts of the customer's speech slightly difficult to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer answers, always start by confirming it's a good time to talk before delivering your hook. Jumping straight to asking for a requirement often results in a quick 'no' and ends the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to inquire about requirements for HR, CR, and GI coils. The customer immediately stated they had no current requirement. The agent then concluded the call by asking the customer to refer to a WhatsApp message for any future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified JSW One but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, they immediately asked if a requirement existed.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended after the customer stated they had no requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress past the initial requirement check.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil?\", \"comment\": \"Agent successfully asked if a current requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I have sent a message. If any requirement comes up, you can check that WhatsApp.\", \"comment\": \"The closure was passive and did not include a committed next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer answers, always start by confirming it's a good time to talk before delivering your hook. Jumping straight to asking for a requirement often results in a quick 'no' and ends the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to inquire about requirements for HR, CR, and GI coils. The customer immediately stated they had no current requirement. The agent then concluded the call by asking the customer to refer to a WhatsApp message for any future needs.\"}",
  "error": null,
  "latency_ms": 25004,
  "input_tokens": 2891,
  "output_tokens": 713,
  "created_at": "2026-09-25 12:01:50",
  "sentiment": "neutral",
  "sentiment_score": 0.064,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.747,
  "agent_talk_sec": 11.5,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 30.6,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 271.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 52,
  "words_customer": 16,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178963975411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.93,
      "end_s": 5.29,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178963975411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.68,
      "end_s": 7.8,
      "text_en": "Uh, hello, I'm speaking from the JSW One platform, sir.",
      "text_native": "அ, ஹலோ, JSW One platform-ல இருந்து பேசுறேன் சார்."
    },
    {
      "ucid": "21112178963975411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.48,
      "text_en": "Tell me, sir.",
      "text_native": "சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178963975411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.74,
      "end_s": 9.04,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178963975411",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.26,
      "end_s": 12.28,
      "text_en": "Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil?",
      "text_native": "சார், ரிப்போர்ட்ல பார்த்தேன், சார், HR, CR, GI coil-ல requirement இருக்கா?"
    },
    {
      "ucid": "21112178963975411",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.18,
      "text_en": "No, sir.",
      "text_native": "இல்லைங்க சார்."
    },
    {
      "ucid": "21112178963975411",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 14.46,
      "text_en": "No requirement?",
      "text_native": "Requirement இல்லையா?"
    },
    {
      "ucid": "21112178963975411",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.62,
      "end_s": 15.38,
      "text_en": "No sir, no, no.",
      "text_native": "இல்ல சார், இல்ல இல்ல."
    },
    {
      "ucid": "21112178963975411",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 20.28,
      "text_en": "Okay, no problem. I have sent a message. If any requirement comes up, you can check that WhatsApp.",
      "text_native": "சரி பரவால்ல. நான் மெசேஜ் போட்டு வச்சிருக்கிறேன். ஏதாவது requirement வந்துச்சுன்னா நீங்க அந்த WhatsApp-ல செக் பண்ணிக்கோங்க."
    },
    {
      "ucid": "21112178963975411",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 21.18,
      "text_en": "Okay sir, okay.",
      "text_native": "சரிங்க சார், ஓகே."
    },
    {
      "ucid": "21112178963975411",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.44,
      "end_s": 22.16,
      "text_en": "Okay sir, thank you.",
      "text_native": "ஓகே சார், தேங்க்யூ."
    },
    {
      "ucid": "21112178963975411",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.24,
      "end_s": 23.18,
      "text_en": "Okay, good, good.",
      "text_native": "ஓகே, நல்லது, நல்லது."
    }
  ],
  "steps": [
    {
      "ucid": "21112178963975411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified JSW One but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178963975411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; instead, they immediately asked if a requirement existed."
    },
    {
      "ucid": "21112178963975411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended after the customer stated they had no requirement."
    },
    {
      "ucid": "21112178963975411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress past the initial requirement check."
    },
    {
      "ucid": "21112178963975411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I saw in the report, sir, do you have a requirement for HR, CR, GI coil?",
      "comment": "Agent successfully asked if a current requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "21112178963975411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I have sent a message. If any requirement comes up, you can check that WhatsApp.",
      "comment": "The closure was passive and did not include a committed next step like a scheduled callback or a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}