Call 21112178963956332 2026-09-17 · Jeevan Jeejo · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 20 turns, clean transcript (0% inaudible) | Tamil | 20 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.31
confidence high · +19/−3
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent greeted and introduced JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, they immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any requirement for HR CR sheet or coil right now, sir?
Summary
The agent contacted the customer to ask about requirements for HR/CR sheets or coils. The customer stated they had no requirement at the moment. The agent offered to send details via WhatsApp for future reference, which the customer accepted, and the call concluded.
Coaching
When a customer has no immediate need, use the discovery questions to understand their business and procurement cycle for future follow-ups, instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent greeted and introduced JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, they immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for HR CR sheet or coil right now, sir? Agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The next step was a generic 'let me know when you have a requirement', not a specific callback date or a commitment to send a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.658 | 18.1s | 9.4s | 40.5s | 5.6s | 271.8 | 0 | 10 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.8s
Hello, greetings sir. I am Jeevan speaking, from the JSW One platform.
ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.
customer
4.8s
Jeevan.
ஜீவன்.
agent
5.6s
Yes sir.
ஆமா சார்.
customer
6.5s
Tell me sir, greetings, tell me sir.
சொல்லுங்க சார், வணக்கம், சொல்லுங்க சார்.
agent
8.5s
Okay. Sir, do you have any requirement for HR CR sheet or coil right now, sir?
ஓகே. சார் இப்போ உங்களுக்கு ஏதாவது HR CR ஷீட்டோ காயிலோ ரிக்குவயர்மென்ட் இருக்கா சார்?
customer
12.5s
I didn't understand, sir.
புரியல சார்.
agent
13.5s
That HR CR, hot rolled, cold rolled sheet or coil, any requirement?
அந்த HR CR, ஹாட் ரோல்ட், கோல்ட் ரோல்ட் ஷீட்டோ காயிலோ ஏதாவது ரிக்குவயர்மென்ட்?
customer
17.3s
Not for now sir, not for now.
இப்போதைக்கு இல்ல சார், இப்போதைக்கு இல்ல.
agent
19.0s
Not for now.
இப்போதைக்கு இல்ல.
customer
19.6s
Okay sir, no problem.
சரி சார், பரவால்ல.
agent
20.5s
Yes sir.
ஆமா சார்.
customer
21.2s
Okay sir.
ஓகே சார்.
agent
21.7s
If you need it, let me know.
தேவை படிச்சின்னா சொல்லுங்க.
agent
23.2s
Okay sir, I have sent the details to your WhatsApp number then. When you have a requirement, please let me know on that number.
சரி சார், நான் அப்போ உங்க WhatsApp நம்பர்க்கு நான் டீடெயில்ஸ் அனுப்பி வெச்சிருக்கேன். நீங்க ரிக்குவயர்மென்ட் வரும்போது அந்த நம்பர்ல கொஞ்சம் சொல்லுங்க.
customer
27.8s
Definitely, definitely. Send it, I'll see.
கண்டிப்பா, கண்டிப்பா. அனுப்புங்க, பாக்குறேன்.
agent
29.3s
Okay sir.
ஓகே சார்.
customer
29.8s
Okay sir, thank you.
சரி சார், தேங்க்யூ.
agent
30.8s
Thank you.
தேங்க்யூ.
customer
31.6s
Thank you.
தேங்க்யூ.