{
  "ucid": "21112178963956332",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:36:03",
  "end_time": "2026-09-17 15:37:11",
  "duration_sec": 68,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf76b2dd2749b8553ec4894fb31a3a377.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1540,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963956332__DIAf76b2dd2749b8553ec4894fb31a3a377.mp3",
  "audio_bytes": 153360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 51.12,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, greetings sir. I am Jeevan speaking, from the JSW One platform.   (ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.)\n[5s] CUSTOMER: Jeevan.   (ஜீவன்.)\n[6s] AGENT: Yes sir.   (ஆமா சார்.)\n[6s] CUSTOMER: Tell me sir, greetings, tell me sir.   (சொல்லுங்க சார், வணக்கம், சொல்லுங்க சார்.)\n[8s] AGENT: Okay. Sir, do you have any requirement for HR CR sheet or coil right now, sir?   (ஓகே. சார் இப்போ உங்களுக்கு ஏதாவது HR CR ஷீட்டோ காயிலோ ரிக்குவயர்மென்ட் இருக்கா சார்?)\n[12s] CUSTOMER: I didn't understand, sir.   (புரியல சார்.)\n[14s] AGENT: That HR CR, hot rolled, cold rolled sheet or coil, any requirement?   (அந்த HR CR, ஹாட் ரோல்ட், கோல்ட் ரோல்ட் ஷீட்டோ காயிலோ ஏதாவது ரிக்குவயர்மென்ட்?)\n[17s] CUSTOMER: Not for now sir, not for now.   (இப்போதைக்கு இல்ல சார், இப்போதைக்கு இல்ல.)\n[19s] AGENT: Not for now.   (இப்போதைக்கு இல்ல.)\n[20s] CUSTOMER: Okay sir, no problem.   (சரி சார், பரவால்ல.)\n[20s] AGENT: Yes sir.   (ஆமா சார்.)\n[21s] CUSTOMER: Okay sir.   (ஓகே சார்.)\n[22s] AGENT: If you need it, let me know.   (தேவை படிச்சின்னா சொல்லுங்க.)\n[23s] AGENT: Okay sir, I have sent the details to your WhatsApp number then. When you have a requirement, please let me know on that number.   (சரி சார், நான் அப்போ உங்க WhatsApp நம்பர்க்கு நான் டீடெயில்ஸ் அனுப்பி வெச்சிருக்கேன். நீங்க ரிக்குவயர்மென்ட் வரும்போது அந்த நம்பர்ல கொஞ்சம் சொல்லுங்க.)\n[28s] CUSTOMER: Definitely, definitely. Send it, I'll see.   (கண்டிப்பா, கண்டிப்பா. அனுப்புங்க, பாக்குறேன்.)\n[29s] AGENT: Okay sir.   (ஓகே சார்.)\n[30s] CUSTOMER: Okay sir, thank you.   (சரி சார், தேங்க்யூ.)\n[31s] AGENT: Thank you.   (தேங்க்யூ.)\n[32s] CUSTOMER: Thank you.   (தேங்க்யூ.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer has no immediate need, use the discovery questions to understand their business and procurement cycle for future follow-ups, instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer to ask about requirements for HR/CR sheets or coils. The customer stated they had no requirement at the moment. The agent offered to send details via WhatsApp for future reference, which the customer accepted, and the call concluded.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and introduced JSW One but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, they immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for HR CR sheet or coil right now, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was a generic 'let me know when you have a requirement', not a specific callback date or a commitment to send a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, use the discovery questions to understand their business and procurement cycle for future follow-ups, instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer to ask about requirements for HR/CR sheets or coils. The customer stated they had no requirement at the moment. The agent offered to send details via WhatsApp for future reference, which the customer accepted, and the call concluded.\"}",
  "error": null,
  "latency_ms": 32322,
  "input_tokens": 3148,
  "output_tokens": 679,
  "created_at": "2026-09-25 12:02:09",
  "sentiment": "positive",
  "sentiment_score": 0.311,
  "sentiment_confidence": "high",
  "pos": 19,
  "neg": 3,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.658,
  "agent_talk_sec": 18.1,
  "customer_talk_sec": 9.4,
  "dead_air_sec": 40.5,
  "longest_monologue_sec": 5.6,
  "agent_wpm": 271.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 2,
  "words_agent": 82,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178963956332",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178963956332",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 4.7,
      "text_en": "Hello, greetings sir. I am Jeevan speaking, from the JSW One platform.",
      "text_native": "ஹலோ வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178963956332",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.4,
      "text_en": "Jeevan.",
      "text_native": "ஜீவன்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 6.0,
      "text_en": "Yes sir.",
      "text_native": "ஆமா சார்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 8.3,
      "text_en": "Tell me sir, greetings, tell me sir.",
      "text_native": "சொல்லுங்க சார், வணக்கம், சொல்லுங்க சார்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 12.3,
      "text_en": "Okay. Sir, do you have any requirement for HR CR sheet or coil right now, sir?",
      "text_native": "ஓகே. சார் இப்போ உங்களுக்கு ஏதாவது HR CR ஷீட்டோ காயிலோ ரிக்குவயர்மென்ட் இருக்கா சார்?"
    },
    {
      "ucid": "21112178963956332",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 13.2,
      "text_en": "I didn't understand, sir.",
      "text_native": "புரியல சார்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 17.1,
      "text_en": "That HR CR, hot rolled, cold rolled sheet or coil, any requirement?",
      "text_native": "அந்த HR CR, ஹாட் ரோல்ட், கோல்ட் ரோல்ட் ஷீட்டோ காயிலோ ஏதாவது ரிக்குவயர்மென்ட்?"
    },
    {
      "ucid": "21112178963956332",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.3,
      "end_s": 18.9,
      "text_en": "Not for now sir, not for now.",
      "text_native": "இப்போதைக்கு இல்ல சார், இப்போதைக்கு இல்ல."
    },
    {
      "ucid": "21112178963956332",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 19.6,
      "text_en": "Not for now.",
      "text_native": "இப்போதைக்கு இல்ல."
    },
    {
      "ucid": "21112178963956332",
      "idx": 10,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 20.5,
      "text_en": "Okay sir, no problem.",
      "text_native": "சரி சார், பரவால்ல."
    },
    {
      "ucid": "21112178963956332",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 20.9,
      "text_en": "Yes sir.",
      "text_native": "ஆமா சார்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 21.7,
      "text_en": "Okay sir.",
      "text_native": "ஓகே சார்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 22.9,
      "text_en": "If you need it, let me know.",
      "text_native": "தேவை படிச்சின்னா சொல்லுங்க."
    },
    {
      "ucid": "21112178963956332",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 27.6,
      "text_en": "Okay sir, I have sent the details to your WhatsApp number then. When you have a requirement, please let me know on that number.",
      "text_native": "சரி சார், நான் அப்போ உங்க WhatsApp நம்பர்க்கு நான் டீடெயில்ஸ் அனுப்பி வெச்சிருக்கேன். நீங்க ரிக்குவயர்மென்ட் வரும்போது அந்த நம்பர்ல கொஞ்சம் சொல்லுங்க."
    },
    {
      "ucid": "21112178963956332",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 29.3,
      "text_en": "Definitely, definitely. Send it, I'll see.",
      "text_native": "கண்டிப்பா, கண்டிப்பா. அனுப்புங்க, பாக்குறேன்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 16,
      "speaker": "agent",
      "start_s": 29.3,
      "end_s": 29.7,
      "text_en": "Okay sir.",
      "text_native": "ஓகே சார்."
    },
    {
      "ucid": "21112178963956332",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.7,
      "text_en": "Okay sir, thank you.",
      "text_native": "சரி சார், தேங்க்யூ."
    },
    {
      "ucid": "21112178963956332",
      "idx": 18,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.2,
      "text_en": "Thank you.",
      "text_native": "தேங்க்யூ."
    },
    {
      "ucid": "21112178963956332",
      "idx": 19,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 32.1,
      "text_en": "Thank you.",
      "text_native": "தேங்க்யூ."
    }
  ],
  "steps": [
    {
      "ucid": "21112178963956332",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and introduced JSW One but did not ask for permission to speak."
    },
    {
      "ucid": "21112178963956332",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; instead, they immediately asked if the customer had a requirement."
    },
    {
      "ucid": "21112178963956332",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178963956332",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done."
    },
    {
      "ucid": "21112178963956332",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for HR CR sheet or coil right now, sir?",
      "comment": "Agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178963956332",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step was a generic 'let me know when you have a requirement', not a specific callback date or a commitment to send a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}