Call 21112178963944471 2026-09-17 · Jeevan Jeejo · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrong_Number | full conversation 18 turns, clean transcript (0% inaudible) | Tamil | 18 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side, including a child's voice, which occasionally makes their speech difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced themself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call did not progress past the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent attempted to contact VV Engineering regarding a platform registration. The person who answered seemed confused, repeatedly asking what the agent wanted, and did not confirm their identity. The agent asked about material requirements but could not advance the conversation, which ended without establishing contact or purpose, corroborating the 'Wrong_Number' disposition.
Coaching
The call opening is critical. After introducing yourself, you must ask for permission to speak ('Is this a good time?') to ensure the customer is ready to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced themself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook or value proposition, instead jumping directly to asking about requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress past the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | Is there any HR, CR sheet, coil requirement here? The agent asked if a requirement existed, but the call ended before any qualification details could be captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.761 heavy | 17.8s | 5.6s | 62.6s | 6.4s | 236.0 | 0 | 9 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello
ஹலோ
agent
3.0s
Hello
ஹலோ
customer
4.1s
Hello
ஹலோ
agent
5.2s
Uh, is this VV Engineering?
அஹ் வாக்கோ டு விவி இன்ஜினியரிங் அல்லியா?
customer
8.5s
Hello
ஹலோ
agent
9.3s
Hello
ஹலோ
customer
10.0s
Hello
ஹலோ
agent
11.0s
Ah ma'am, is this VV Engineering speaking?
அஹ் மேம் இது விவி இன்ஜினியரிங் பேசுறியா?
customer
13.7s
Who?
யாரு?
agent
14.8s
Ma'am, I am Jeevan speaking, from the JSW One platform.
மேம் நான் ஜீவன் பேசுறேன், JSW One பிளாட்பார்ம்ல இருந்து.
customer
18.0s
What do you want?
என்ன வேணும்?
agent
19.1s
Here, have you done a registration in the name of VV Engineering on the JSW One platform? So I'm calling to ask about that. Is there any HR, CR sheet, coil requirement here?
இங்க விவி இன்ஜினியரிங் பேர்ல நீங்க ஒரு ரெஜிஸ்ட்ரேஷன் பண்ணிருக்காங்களா JSW One பிளாட்பார்ம்ல? அப்போ அத பத்தி கேக்குறதுக்கு தான். இங்க ஏதாவது HR, CR ஷீட், கோயில் ரெகுயர்மென்ட் இருக்கோ?
customer
25.8s
What do you want?
என்ன வேணும்?
agent
28.0s
Huh?
ஹ?
customer
28.9s
What do you want?
என்ன வேணும்?
agent
32.8s
Hello?
ஹலோ?
customer
33.6s
Oh hello, tell me.
ஓ ஹலோ சொல்லுங்க.
agent
35.3s
Ah ma'am, is there any requirement for CR, HR sheet, coil?
ஆ மேம், CR, HR ஷீட், கோயில்ல ரெகுயர்மென்ட் இருக்கா?